This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Upon closing the passenger door of my 1994 Jeep Cherokee country sport 2 door after entering, it was noticed that the door would not close properly. It was basically off alignment. Upon investigating, you can clearly see where the hinges holding the door to the frame have clearly came unwelded from the frame. It is as if they just pulled away. Have not yet repaired this. Just try not to use the passenger door at this time.
1) use of the drivers door to enter and exit vehicle 2) top door hinge failed, causing door to pull away from body; unable to be closed in normal fashion 3) dealer currently removing door completely, installing new hinge and reinforcements, etc. To body of car.
The drivers side door hinge had completely come apart from the frame of the vehicle. The body shop that the vehicle was taken to informed consumer that at least 100 of the same type of vehicles had been repaired in this shop.
The door hinge cracked and the door was about to fall off. Dor has been repair many times, however problem still exist. Door has to be opened from inside.
Consumer states while driving on the hwy the hinge and the attachments of the drive side door failed, consumer will fill out additional information pertaining to the same vehicle. Dealer has been notified. Nlm
Front driver's side door hinge failed. Door is falling off and will cost $1,600 to repair. I contacted daimler/Chrysler and asked if they were aware of any such problems with door hinges. They said they researched it and informed there have never been any similar complaints. Did some research and found there have been over 2,500 customer complaints and 30,000 warranty claims for 93-95 Jeep, approximately 10% of all Jeep made in those years, for this exact same problem. Called back and spoke with senior staff agent luke alward. Asked him to find out if there were ever any customer complaints or warranty claims. He replied there had never been any problems, and what did I expect with an 8 year old car with 53,000 miles on it. When confronted with the data that daimler had provided to NHTSA regarding 30,000 warranty claims, he said he did not have that information. I told him I would fax info to him, but he said decision not to financially reimburse had been made, and there was no appeal process. I believe daimler has not engaged in fair dealings with me. I believe the NHTSA should issue a recall on this part, since over 30,000 people have had this same problem, and daimler clearly put out a defective product.
Consumer states that the drivers side hinge that holds door to truck fell off and had to be welded back on. Cause is unknown. Manufacturer notified. Mechanic has seen this happen 4 different times.
A few weeks ago the drivers side door on my 1995 Jeep Cherokee started to be difficult to close. It quickly got worse and then I noticed that the top door hinge had separated from the frame. It looked like the manufacturer's weld had failed. Soon the entire upper hinge came off and the door was hanging on by the lower hinge only. I called the daimler Chrysler customer service and was provided a copy of their tech service bulletin 23-030-01, which provided dealers with instructions on how to fix this defect. I took it to the local dealer and 2 separate local body shops. All the technicians that I talked to expressed disbelief that Chrysler-Jeep had not issued a recall. They had repaired many similar defects previously. I believe it is a safety concern because the door is impossible to secure when the defect starts and could possibly fall off the vehicle whicle on the highway. Chrysler customer service said they would not reimburse me for the cost of repair, which was $280. I think Chrysler-Jeep should be forced to recall and pay for repairs to this defect. Thank you in advance for your assistance.
Driver side door fell off, the hinge welded on just broke off. When I took it to different body shops for prices they all said they have welded doors on Jeep, alot of Jeep. And now my engine motor mount bolts sheared off causing engine to shift fan blade to cut into the radiator. This seems like a lousy manufacturer's flaw, when it is happening to alot of Jeep, waiting for somebody to get in a serious accident or death before there is a recall.
Top passenger door hinge has pulled away from vehicle, the door does not properly shut, contacted dealer and they were not willing to do anything. Consumer stated the door strap went out on the passenger door, which put too much strain on the upper hinge, causing it to separate from the body of the vehicle, consumer believes this to be a design flaw and is now happening on the drivers side, consumer has since had the problem repaired, however consumer had to be 50% and the manufacturer paid the other half.
While attempting to make a turn, front driver's side door top hinge broke, causing door to pop open. Dealer and manufacturer have been contacted. Dealer stated that vehicle is outside manufacturers warranty.
A D V E R T I S E M E N T S
- Huntington Beach, CA, USA