I received a recall letter in the mail involving the instrument panel randomly going dark and/or resetting during performance. I have attempted to contact the dealership/Jaguar corporate to schedule this issue to be taken care of as I do worry about it going dark during commute and causing an accident. I have made multiple calls to the dealership for the last 3 weeks as well as left a message for the owner to call me back as no one from service has reached back out to schedule my appointment. I have had the receptionists hand write notes to the service managers as well as the owner but still no call backs. In the meantime I have attempted to call Jaguar corporate with the same treatment and response about a rather serious issue, I have left numerous voicemails for their executive suite as well as 2 other people to hear back but have heard nothing in 3 weeks, it sickens me to know that every time my wife gets in the car that it could be a safety issue but due to the fact that things have to be accomplished and I travel we unfortunately do not have a choice. Jaguar has been completely non responsive about this issue while also being negligent of any responsibility on fixing it. I am reaching out here more out of desperation as I have tried multiple avenues with the same result. Any help is appreciated as we do not feel safe driving the vehicle.

- Newburgh, IN, USA