One day, while driving, a vehicle defect caused the driver-side airbag of my mom's 2011 Jaguar Xf to deploy, while the vehicle was in motion. There was no collision that prompted this explosion. A design fault of this magnitude caused the driver to lose control of the car. Luckily, a crash was avoided. This is a serious safety issue. Immediately, my mom took the car to the dealership. After running codes and speaking with a representative at the dealership, my mom was instructed to pay for this fault manufactured into her car. Further, no investigation was completed to determine if this deployment was a one-time occurrence or a fault in multiple cars. Jaguar has a legal and moral obligation of ensuring the safety of their customers.

- Alexandria, VA, USA

Takata recall. The front passenger airbag needs to be replaced asap due to potential for the module inflator housing to explode and deploy abnormally in the event of a crash resulting in sharp metal fragments striking the passengers. The Jaguar dealership advised they do not have stock of the necessary components to repair my vehicle. Parts are not expected to be available until 3/31/2019 which is over a year from now and that is unacceptable! where can I go to have it fixed immediately?

- Lake Orion, MI, USA

Takata recall - I am filing this complaint due to the poor handling of this recall by Jaguar corporate. On 7/29/16 we received a letter regarding the recall, and informed that they would be following up with a 2nd letter and instructions. On 12/6/16, no letter received, I called and S/w "kadar" in the corporate call center, and was told a letter would be received by "Q4 2016". no letter received by 1/12/17, and I called and spoke with "kadar" again - and she offered me a "like for life" replacement - which meant replacing the faulty airbag with another faulty (but newer) airbag - takata supplier has not given them a date on when this will be available. I didn't hear anything back again. On 10/2/17, we reached out to Jaguar to find out the status. We were told that the airbags shipped to the dealers over 2 months ago, and ready to replace. I am frustrated with the poor communication on this. If we had not reached out today on this, we would have never known that the airbags were available for replacement. No one at the Jaguar corporate office seemed to concerned with this when I complained today. I just wanted to file an official complaint on the lack of communication and very poor handling of this situation by Jaguar. Thank god no one was hurt due to the delayed response by Jaguar.

- Roseville, CA, USA

Takata recall. The contact owns a 2011 Jaguar Xf. The contact received notification of NHTSA campaign number: 16V373000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was contacted at 800-452-4827 and waited for nearly 15 minutes but there was not response. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- St. Charles, IL, USA

The contact owns a 2011 Jaguar Xf. The contact received a recall notification for NHTSA campaign number: 16V373000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and could not confirm when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

- Los Angeles, CA, USA

Takata recall received the recall notice on 7/29/16. Have inquired 4 times about the recall and having may airbag replaced and have been told Jaguar has not released the parts yet to perform the replacement recall.

- Sarasota, FL, USA

The contact owns a 2011 Jaguar Xf. The contact received notification of NHTSA campaign number: 16V373000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect. Updated 08/30/17

- New Bern, NC, USA

The contact owns a 2011 Jaguar Xf. The contact received notification of NHTSA campaign number: 16V373000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Bradenton, FL, USA

Takata recall. The airbag was replaced 10feb17 at Jaguar Land Rover portland Oregon. The old airbag serial number NW00100750083 was replaced with new airbag NW000161970080. It still shows that it was not done on your website.could you please update the website..

- Salem, OR, USA

I received notice that I need a new airbag from the recall as of July 29, 2016. No recall on my vehicle has been undertaken as of yet. I would like to know the reason for the delay.

- Avon, CT, USA

Takata recall - it has been over 8 months since I received the notice of the recall. Everytime I call the Jaguar number listed in the letter, I am told they have no idea of when they might be starting repairs. I don't want to wait until there is a fatality to get someone to fix this problem.

- Springfield, MO, USA

Takata recall. The contact owns a 2011 Jaguar Xf. The contact received notification of NHTSA campaign number: 16V373000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

- Miami, FL, USA

Takata recall. Told soonest available will be January 2017 by vehicle id# and not location. I live in humid climate. Not reasonable. Notice sent 7/29/16.

- Delray Beach, FL, USA

Takata recall. The contact owns a 2011 Jaguar Xf. The contact received notification of NHTSA campaign number: 16V373000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 04/05/17 updated 8/28/2017

- Lawndale, CA, USA

The contact owns a 2011 Jaguar Xf. The contact received a recall notice for NHTSA campaign number: 16V061000 (air bags). The contact stated that the parts needed for the recall remedy were still not available. The manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 01/05/17 updated 01/12/17.

- Brooklyn, NY, USA

The contact owns a 2011 Jaguar Xf. The contact received notification of NHTSA campaign number: 16V373000 (air bags); however, the parts for the recall repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

- Irving, TX, USA

The contact owns a 2011 Jaguar Xf. The contact received notification of NHTSA campaign number: 16V373000 (air bags); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

- Hemphill, TX, USA

Takata recall. The contact owns a 2011 Jaguar Xf. The contact received notification of NHTSA campaign number: 16V373000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Silver Spring, MD, USA

The passenger airbag does not properly work and the manufacturer refused to repair. My wife weighs approximately 100 pounds and the manufacturer claims the air bag is designed to not work for passenger 100 pounds or less. This is a serious safety issue and I would like NHTSA to investigate this very dangerous condition.

- Scottsdale, AZ, USA

The passenger airbag works intermittently when my wife sits in the passenger seat. My wife weighs approximately 100 pounds. The manufacturer says that the passenger airbag is designed to not work for passengers 100 pounds or less and says that this serious safety issue to within their diagnostics. I believe that this issue is a serious safety issue and Jaguar refuses to correct the issue or return or replace the vehicle. The airbags on this vehicle have not been engineered correctly and Jaguar needs to be held accountable for their error. My wife refuses to drive as a passenger in this car. I purchased this car for my wife, who was present at the time of purchase. Jaguar failed to mention at time of purchase that the airbags would not work for a personal who weighs 100 pounds or less. I believe that Jaguar needs to be required to remedy this very serious safety issue.

- Scottsdale, AZ, USA