Technical Service Bulletins (TSBs) for the 2020 I-PACE are official communications between Jaguar & their dealerships that describe processes for troubleshooting or fixing certain common problems.
All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight ahead on rough roads. Read More »
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight ahead on rough roads. Read More »
A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while driving straight ahead on rough roads. Read More »
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight ahead on rough roads. Read More »
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight ahead on rough roads. Read More »
The All Surface Progress Control (ASPC), Dynamic Stability Control (DSC), driving mode and air suspension (if installed) switches are inoperative and related warning messages may be displayed on the Instrument Panel Cluster (IPC). Read More »
EPB (Emergency Park Brake) is applied and will not release. The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. Read More »
EPB (Emergency Park Brake) is applied and will not release. The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. Read More »
A 'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster Control Module (IPC), also may experience a ratcheting type noise followed by an abrupt stop when the vehicle speed has reduced to 5 km/h (3 mph). Read More »
A 'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster Control Module (IPC), also may experience a ratcheting type noise followed by an abrupt stop when the vehicle speed has reduced to 5 km/h (3 mph). Read More »
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable camshaft timing (VCT) solenoids on both intake an exhaust. Read More »
A 'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster (IPC). If the vehicle is in PARK, the customer may not be able to select DRIVE or, if already in DRIVE, the customer may experience a ratcheting ... Read More »
'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster (IPC). If the vehicle is in PARK, the customer may not be able to select DRIVE or, if already in DRIVE, the customer may experience a ratcheting ... Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which will display a lower than expected range at the Pre-Delivery Inspection (PDI) due to a Powertrain Control Module (PCM) ... Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which will display a lower than expected range at the Pre-Delivery Inspection (PDI) due to a Powertrain Control Module (PCM) ... Read More »
Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch ... Read More »
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated. Read More »
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated. Read More »
Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software update to the battery charge control module. BCCM Read More »
Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software update to the battery charge control module. BCCM. Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which may experience a loss of Alternating Current (AC) and Direct Current (DC) charging ... Read More »
The heated tailgate window is inoperative when the switch is in the ON position. Further investigation has found that fuse F17 in the Passenger Junction Box (PJB) has blown. Read More »
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB), specifically relating to reports of the touchscreen displaying a??Radio not availablea?? from vehicle start-up and ... Read More »
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward. SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software. Read More »
InControl Remote App does not update vehicle location or show correct vehicle status. Remote features (e.g.: Remote Engine Start, Beep and Flash, Remote Lock/Unlock etc.) do not work. Read More »
RESCINDED - A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where anInstrument Cluster (IPC) software update is available to bring the module up to the latest level and make sure ... Read More »
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where the Acoustic Vehicle Alert System (AVAS) warning message may incorrectly display on the Instrument Panel Cluster (IPC). Read More »
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the infotainment system using the USB cable and CarPlay mode active. Read More »
Vehicle may display a traction battery fault message on the Instrument cluster. This may be accompanied by restricted performance and/or inability to charge completely. Read More »
The Diagnostic Trouble Code (DTC) U3000-96 ? Component Internal Failure can be stored in the Image Processing Module B (IPMB) with no functional effect on the vehicle or camera system. Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which will display a lower than expected range at the Pre-Delivery Inspection (PDI) due to a Powertrain Control Module (PCM) ... Read More »
All Jaguar retailers are advised that with immediate effect, UPS7919-1B H247 campaign has been suspended to allow for further investigations to be undertaken. Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which will display a lower than expected range at the Pre-Delivery Inspection (PDI) due to a Powertrain Control Module (PCM) ... Read More »
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that ... Read More »
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that ... Read More »
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Read More »
During PDI the retailer may experience range less than expected at 100% charge, specifically this has been reported as 325km or 201 miles which does not meet customers' expectations. Read More »
Telematics Control Module (TCU) fails activation during the Pre Delivery Inspection (PDI) or the eCall button does not illuminate after PDI. Read More »
Telematics Module (TCU3) triggers an SOS Limited Availability or SOS Not Available warning in the Cluster Display due to low Back up Battery (BuB). Read More »
Due to a specification error affected vehicles were built without a pSIM card. Retailers will install a new pSIM and link the card ID in the retailer portal Read More »
Customer may experience various warnings & symptoms i.e. difficulties charging the vehicle, a Traction Battery Warning, or inability to start the vehicle, Reduced Performance Warning. Read More »
During PDI the retailer may experience range less than expected at 100% charge, specifically this has been reported as 325km or 201 miles which does not meet customers' expectations. Read More »
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Read More »
'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster (IPC). If the vehicle is in PARK, the customer may not be able to select DRIVE or, if already in DRIVE, the customer may experience a ratcheting ... Read More »
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio popping noise iOS13 Bluetooth improvements Additional improvements Read More »
The heated tailgate window is inoperative when the switch is in the ON position. Further investigation has found that fuse F17 in the Passenger Junction Box (PJB) has blown. Read More »
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the ... Read More »
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the ... Read More »
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1. No trailer trajectories when using Tow Assist and car is in EV mode 2. Read More »
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1. No trailer trajectories when using Tow Assist and car is in EV mode 2. Read More »
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1. No trailer trajectories when using Tow Assist and car is in EV mode 2. Read More »
A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while driving straight ahead on rough roads. Read More »
A customer may report that the All Surface Progress Control (ASPC) Dynamic Stability Control (DSC), driving mode and air suspension (if equipped) switches are inoperative and related warning messages are displaced on the Instrument ... Read More »
The Diagnostic Trouble Code (DTC) U3000-96 ? Component Internal Failure can be stored in the Image Processing Module B (IPMB) with no functional effect on the vehicle or camera system. Read More »
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated. Read More »
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated. Read More »
Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch ... Read More »
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App & Parking app are inoperative. Read More »
Telematics Module (TCU3) triggers an SOS Limited Availability or SOS Not Available warning in the Cluster Display due to low Back up Battery (BuB). Read More »
There is no cold air blowing through the air vents when the Air Conditioning (A/C) has been selected. Further investigation has found there is no/low refrigerant in the A/C system. Read More »
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable camshaft timing (VCT) solenoids on both intake an exhaust. Read More »
Due to a specification error affected vehicles were built without a pSIM card. Retailers will install a new pSIM and link the card ID in the retailer portal Read More »
Due to a specification error affected vehicles were built without a pSIM card. Retailers will install a new pSIM and link the card ID in the retailer portal Read More »
Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software update to the battery charge control module. BCCM. Read More »
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio popping noise iOS13 Bluetooth improvements Additional improvements Read More »
1 or both of the air deflectors installed on the rocker panel moldings may become loose/adrift over time. They may rotate around the retaining scrivet and come in contact with the rear tires, causing a rubbing noise. Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' ... Read More »
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the ... Read More »
InControl Remote App does not update vehicle location or show correct vehicle status. Remote features (e.g.: Remote Engine Start, Beep and Flash, Remote Lock/Unlock etc.) do not work. Read More »
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the infotainment system using the USB cable and CarPlay mode active. Read More »
All Jaguar retailers are advised that with immediate effect, UPS7919-1B H247 campaign has been suspended to allow for further investigations to be undertaken. Read More »
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that ... Read More »
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that ... Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the Air Conditioning (A/C) system does not operate as expected. Read More »
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App & Parking app are inoperative. Read More »
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable camshaft timing (VCT) solenoids on both intake an exhaust. Read More »
Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software update to the battery charge control module. BCCM. Read More »
1 or both of the air deflectors installed on the rocker panel moldings may become loose/adrift over time. They may rotate around the retaining scrivet and come in contact with the rear tires, causing a rubbing noise. Read More »
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that ... Read More »
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that ... Read More »
Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software update to the battery charge control module. BCCM Read More »
