Technical Service Bulletins (TSBs) for the 2019 I-PACE are official communications between Jaguar & their dealerships that describe processes for troubleshooting or fixing certain common problems.
All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight ahead on rough roads. Read More »
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight ahead on rough roads. Read More »
A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while driving straight ahead on rough roads. Read More »
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight ahead on rough roads. Read More »
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight ahead on rough roads. Read More »
The All Surface Progress Control (ASPC), Dynamic Stability Control (DSC), driving mode and air suspension (if installed) switches are inoperative and related warning messages may be displayed on the Instrument Panel Cluster (IPC). Read More »
Issue: Some customers may report a higher than expected level of hydraulic actuation system noise during brake applications. No DTCs or warning messages are present on the instrument panel and the vehicle is otherwise behaving as expected. Read More »
Issue: Some customers may report a higher than expected level of hydraulic actuation system noise during brake applications. No DTCs or warning messages are present on the instrument panel and the vehicle is otherwise behaving as expected. Read More »
EPB (Emergency Park Brake) is applied and will not release. The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. Read More »
EPB (Emergency Park Brake) is applied and will not release. The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. Read More »
Red low coolant warning message displayed on the Instrument Cluster intermittently. Vehicle shows no indication that the coolant is low and no leaks can be found from the coolant systems. Read More »
Red low coolant warning message displayed on the Instrument Cluster intermittently. Vehicle shows no indication that the coolant is low and no leaks can be found from the coolant systems. Read More »
Red low coolant warning message displayed on the Instrument Cluster intermittently. Vehicle shows no indication that the coolant is low and no leaks can be found from the coolant systems. Read More »
A 'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster Control Module (IPC), also may experience a ratcheting type noise followed by an abrupt stop when the vehicle speed has reduced to 5 km/h (3 mph). Read More »
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable camshaft timing (VCT) solenoids on both intake an exhaust. Read More »
A 'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster (IPC). If the vehicle is in PARK, the customer may not be able to select DRIVE or, if already in DRIVE, the customer may experience a ratcheting ... Read More »
'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster (IPC). If the vehicle is in PARK, the customer may not be able to select DRIVE or, if already in DRIVE, the customer may experience a ratcheting ... Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which will display a lower than expected range at the Pre-Delivery Inspection (PDI) due to a Powertrain Control Module (PCM) ... Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which will display a lower than expected range at the Pre-Delivery Inspection (PDI) due to a Powertrain Control Module (PCM) ... Read More »
Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch ... Read More »
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated. Read More »
Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software update to the battery charge control module. BCCM Read More »
Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software update to the battery charge control module. BCCM. Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which may experience a loss of Alternating Current (AC) and Direct Current (DC) charging ... Read More »
The heated tailgate window is inoperative when the switch is in the ON position. Further investigation has found that fuse F17 in the Passenger Junction Box (PJB) has blown. Read More »
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB), specifically relating to reports of the touchscreen displaying a??Radio not availablea?? from vehicle start-up and ... Read More »
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward. SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software. Read More »
InControl Remote App does not update vehicle location or show correct vehicle status. Remote features (e.g.: Remote Engine Start, Beep and Flash, Remote Lock/Unlock etc.) do not work. Read More »
RESCINDED - A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where anInstrument Cluster (IPC) software update is available to bring the module up to the latest level and make sure ... Read More »
RESCINDED - An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which may not have had Direct Current to Direct Current Converter charging activated. Read More »
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the infotainment system using the USB cable and CarPlay mode active. Read More »
Vehicle may display a traction battery fault message on the Instrument cluster. This may be accompanied by restricted performance and/or inability to charge completely. Read More »
The Diagnostic Trouble Code (DTC) U3000-96 ? Component Internal Failure can be stored in the Image Processing Module B (IPMB) with no functional effect on the vehicle or camera system. Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which will display a lower than expected range at the Pre-Delivery Inspection (PDI) due to a Powertrain Control Module (PCM) ... Read More »
All Jaguar retailers are advised that with immediate effect, UPS7919-1B H247 campaign has been suspended to allow for further investigations to be undertaken. Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which will display a lower than expected range at the Pre-Delivery Inspection (PDI) due to a Powertrain Control Module (PCM) ... Read More »
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that ... Read More »
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that ... Read More »
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Read More »
During PDI the retailer may experience range less than expected at 100% charge, specifically this has been reported as 325km or 201 miles which does not meet customers' expectations. Read More »
Telematics Control Module (TCU) fails activation during the Pre Delivery Inspection (PDI) or the eCall button does not illuminate after PDI. Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the vehicle may not start due to a Body Control Module/Gateway Module (BCM/GWM) signal not being received. Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range, with climate control seats, where after selecting the seat squab icon on the Touchscreen, the function turns ON and then OFF. Read More »
One or more of the following issues may occur: power tailgate inoperative; power tailgate will not lock; power tailgate will not unlock; rear heated windshield inoperative; and/or potential 12v auxiliary battery drain. Read More »
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where the vehicle may not start due to a Body Control Module/Gateway Module (BCM/GWM) signal not being received. Read More »
Red low coolant warning message displayed on the Instrument Cluster intermittently. Vehicle shows no indication that the coolant is low and no leaks can be found from the coolant systems. Read More »
Red low coolant warning message displayed on the Instrument Cluster intermittently. Vehicle shows no indication that the coolant is low and no leaks can be found from the coolant systems. Read More »
Red low coolant warning message displayed on the Instrument Cluster intermittently. Vehicle shows no indication that the coolant is low and no leaks can be found from the coolant systems. Read More »
On X590 with timed charging set (departure time and preferred charging window), the vehicle may commence charging prior to the charge window under certain conditions Read More »
On X590 with timed charging set (departure time and preferred charging window), the vehicle may commence charging prior to the charge window under certain conditions Read More »
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which may not have had Direct Current to Direct Current Converter charging activated. Read More »
While carrying out the Pre Delivery Inspection (PDI) using Pathfinder it may be found that the passive start and lock/ unlock functionality using the key remote is not operating. Read More »
Incorrect function of the Incontrol Remote Apps feature including Remote Climate feature not functioning and Remote App will not contact the vehicle. Read More »
Incorrect function of the Incontrol Remote Apps feature including Remote Climate feature not functioning and Remote App will not contact the vehicle. Read More »
Certain Jaguar vehicles within the listed Affected Vehicle Range require an update to the infotainment software to make sure customers receive their new vehicles with the latest infotainment features and enhancements. Read More »
Both screens will appear blank and do not come back online after an ignition cycle. Acronyms: Upper screen = Interactive Display Module "A" (IDMA) Lower screen = Super Infotainment Control Panel ... Read More »
Insufficient earth contact at rear of headlining - various symptoms or fault codes due to poor earth connection at the following ground points - Tailgate Harness Grounds: G4D476, G4D180XT and G4D149EA, G4D149E (See pictures 1 and 2) ... Read More »
Insufficient earth contact at rear of headlining - various symptoms or fault codes due to poor earth connection at the following ground points - Tailgate Harness Grounds: G4D476, G4D180XT and G4D149EA, G4D149E (See pictures 1 and 2) ... Read More »
HVCH is not operating causing no cabin heating. One of the following DTCs logged in the HVAC module: B1DC5-4B High Voltage Coolant Heater #1 - Over Temperature B1DC5-93 High Voltage Coolant Heater #1 - No ... Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the 'Service required in X Kilometers/Miles' message and service required symbol will not be displayed on the Instrument ... Read More »
Issue: The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU diagnostics menu, of Pathfinder. The concern prevents the technician from using Pathfinder to diagnose or rectify concerns with ATCM. Read More »
Telematics Module (TCU3) triggers an SOS Limited Availability or SOS Not Available warning in the Cluster Display due to low Back up Battery (BuB). Read More »
Due to a specification error affected vehicles were built without a pSIM card. Retailers will install a new pSIM and link the card ID in the retailer portal Read More »
Customer may experience various warnings & symptoms i.e. difficulties charging the vehicle, a Traction Battery Warning, or inability to start the vehicle, Reduced Performance Warning. Read More »
During PDI the retailer may experience range less than expected at 100% charge, specifically this has been reported as 325km or 201 miles which does not meet customers' expectations. Read More »
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where the incorrect Electric Vehicle (EV) battery cooler assembly has been installed. Read More »
One or more of the following issues may occur: power tailgate inoperative; power tailgate will not lock; power tailgate will not unlock; rear heated windshield inoperative; and/or potential 12v auxiliary battery drain. Read More »
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery. Initial diagnosis shows no fault found or no measurable quiescent drain. Read More »
Recent visits to retailers to resolve concerns with the High Voltage (HV) Traction Battery have shown a number of concerns have been identified with the 12V system. Read More »
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Read More »
'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster (IPC). If the vehicle is in PARK, the customer may not be able to select DRIVE or, if already in DRIVE, the customer may experience a ratcheting ... Read More »
Issue: The customer may experience a whistle noise subjectively from the instrument panel area which originates at the front end of the car. Noise is evident only at speeds of above 130KPH / 80MPH. Read More »
Issue: The customer may experience a whistle noise subjectively from the instrument panel area which originates at the front end of the car. Noise is evident only at speeds of above 130KPH / 80MPH. Read More »
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio popping noise iOS13 Bluetooth improvements Additional improvements Read More »
The I-PACE has been manufactured with hardware to enable DC-charging capability of up to 100kW and also to receive certain software updates via Software Over The Air (SOTA). Read More »
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC) .The concern occurs when updating to phase 4.0 using PATHFINDER 180 Read More »
One or more of the following issues may occur: power tailgate inoperative; power tailgate will not lock; power tailgate will not unlock; rear heated windshield inoperative; and/or potential 12v auxiliary battery drain. Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the vehicle may not start due to a Body Control Module/Gateway Module (BCM/GWM) signal not being received. Read More »
The heated tailgate window is inoperative when the switch is in the ON position. Further investigation has found that fuse F17 in the Passenger Junction Box (PJB) has blown. Read More »
One or more of the following issues may occur: power tailgate inoperative; power tailgate will not lock; power tailgate will not unlock; rear heated windshield inoperative; and/or potential 12v auxiliary battery drain. Read More »
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the ... Read More »
The door exterior handle(s) may not fully retract when locking the vehicle. Door handle(s) may also show signs of a 'clunky' type motion and/or noise when locking the vehicle. Read More »
Insufficient earth contact at rear of headlining - various symptoms or fault codes due to poor earth connection at the following ground points - Tailgate Harness Grounds: G4D476, G4D180XT and G4D149EA, G4D149E (See pictures 1 and 2) ... Read More »
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the ... Read More »
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1. No trailer trajectories when using Tow Assist and car is in EV mode 2. Read More »
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1. No trailer trajectories when using Tow Assist and car is in EV mode 2. Read More »
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1. No trailer trajectories when using Tow Assist and car is in EV mode 2. Read More »
A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while driving straight ahead on rough roads. Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range, with climate control seats, where after selecting the seat squab icon on the Touchscreen, the function turns ON and then OFF. Read More »
On vehicles with climate seats only, the climate seat function may turn ON and then OFF after selecting the seat squab icon on the Touchscreen. Read More »
On vehicles with climate seats only, the climate seat function may turn ON and then OFF after selecting the seat squab icon on the Touchscreen. Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range, with climate control seats, where after selecting the seat squab icon on the Touchscreen, the function turns ON and then OFF. Read More »
A potential issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range, with climate control seats, where after selecting the seat squab icon on the Touchscreen, the function turns ON and ... Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range, with climate control seats, where after selecting the seat squab icon on the Touchscreen, the function turns ON and then OFF. Read More »
A potential issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range, with climate control seats, where after selecting the seat squab icon on the Touchscreen, the function turns ON and ... Read More »
A customer may report that the All Surface Progress Control (ASPC) Dynamic Stability Control (DSC), driving mode and air suspension (if equipped) switches are inoperative and related warning messages are displaced on the Instrument ... Read More »
The Diagnostic Trouble Code (DTC) U3000-96 ? Component Internal Failure can be stored in the Image Processing Module B (IPMB) with no functional effect on the vehicle or camera system. Read More »
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated. Read More »
Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch ... Read More »
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App & Parking app are inoperative. Read More »
Telematics Module (TCU3) triggers an SOS Limited Availability or SOS Not Available warning in the Cluster Display due to low Back up Battery (BuB). Read More »
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable camshaft timing (VCT) solenoids on both intake an exhaust. Read More »
Due to a specification error affected vehicles were built without a pSIM card. Retailers will install a new pSIM and link the card ID in the retailer portal Read More »
Due to a specification error affected vehicles were built without a pSIM card. Retailers will install a new pSIM and link the card ID in the retailer portal Read More »
Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software update to the battery charge control module. BCCM. Read More »
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio popping noise iOS13 Bluetooth improvements Additional improvements Read More »
1 or both of the air deflectors installed on the rocker panel moldings may become loose/adrift over time. They may rotate around the retaining scrivet and come in contact with the rear tires, causing a rubbing noise. Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' ... Read More »
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the ... Read More »
InControl Remote App does not update vehicle location or show correct vehicle status. Remote features (e.g.: Remote Engine Start, Beep and Flash, Remote Lock/Unlock etc.) do not work. Read More »
Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl? Touch Pro? software in 2016-18MY vehicles to version 19B from earlier levels. Read More »
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the infotainment system using the USB cable and CarPlay mode active. Read More »
All Jaguar retailers are advised that with immediate effect, UPS7919-1B H247 campaign has been suspended to allow for further investigations to be undertaken. Read More »
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that ... Read More »
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that ... Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the Air Conditioning (A/C) system does not operate as expected. Read More »
On X590 with timed charging set (departure time and preferred charging window), the vehicle may commence charging prior to the charge window under certain conditions Read More »
On X590 with timed charging set (departure time and preferred charging window), the vehicle may commence charging prior to the charge window under certain conditions Read More »
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the 'Service required in X Kilometers/Miles' message and service required symbol will not be displayed on the Instrument ... Read More »
Issue: The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU diagnostics menu, of Pathfinder. The concern prevents the technician from using Pathfinder to diagnose or rectify concerns with ATCM. Read More »
On X590 with timed charging set (departure time and preferred charging window), the vehicle may commence charging prior to the charge window under certain conditions Read More »
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App & Parking app are inoperative. Read More »
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of variable camshaft timing (VCT) solenoids on both intake an exhaust. Read More »
Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software update to the battery charge control module. BCCM. Read More »
1 or both of the air deflectors installed on the rocker panel moldings may become loose/adrift over time. They may rotate around the retaining scrivet and come in contact with the rear tires, causing a rubbing noise. Read More »
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that ... Read More »
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that ... Read More »
Incorrect function of the Incontrol Remote Apps feature including Remote Climate feature not functioning and Remote App will not contact the vehicle. Read More »
Incorrect function of the Incontrol Remote Apps feature including Remote Climate feature not functioning and Remote App will not contact the vehicle. Read More »
Both screens will appear blank and do not come back online after an ignition cycle. Acronyms: Upper screen = Interactive Display Module "A" (IDMA) Lower screen = Super Infotainment Control Panel ... Read More »
Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software update to the battery charge control module. BCCM Read More »
HVCH is not operating causing no cabin heating. One of the following DTCs logged in the HVAC module: B1DC5-4B High Voltage Coolant Heater #1 - Over Temperature B1DC5-93 High Voltage Coolant Heater #1 - No ... Read More »
