The contact owns a 2019 Jaguar F-Pace.?The contact stated that while driving at approximately 65 mph, the vehicle depressurized. The driver detected smoke emerging from the engine. The contact pulled over and noticed fire emerging from the engine compartment. The vehicle continued to burn down.? The battery warning light was illuminated before the failure. There were no reported crashes or injuries. The air bags did not deploy. A police report was not filed. The fire department extinguished the fire and determined the failure was due to an electrical fire. The vehicle was towed to the towing lot. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case and referred him to the dealer. The failure mileage was approximately 140, 000.

- Porter Tx, TX, USA

I purchased a 2019 Jaguar F pace from a dealership in New Jersey on October 5th 2019. I was the 2nd owner and the car already had 19K miles on the odometer. When I purchased the car, the dealership told me that the car is well serviced and maintained and is under warranty until 2024/60K miles which is until 60K miles or 5 years. So I happily bought it as it was in a great condition. Upon asking them when the next service is due, they mentioned at 32K miles or 12 months whichever comes first. On Sept 28th 2020, my car reached 32K miles so I scheduled its servicing with Jaguar dealership (not the same dealership I purchased my car from). Along with service, my car was also showing check engine light alert on the dashboard. Jag dealership diagnosed the issue and found some issue with the timing belt/tensioners in the engine of the car for the reason of check engine light on. They told me this will not be covered in warranty as the car has no previous service record from when it was 1st sold to its first owner in 2018 until the service which they just did after I brought them my car. I them spoke to the dealership from whom I purchased the car asking if they have the service record/oil change record on the car when they sold me. They said they cannot provide any record history on the car. Now I have to pay $4100 from my pocket even when my car is under warranty because the car was not maintained as per Jaguar guidelines, and since I was told to do the service only when my car gives an alert with 32K miles or 12 months, which is what I did. Also as per Jaguar maintainence guidelines, if oil change is done, the car is good for 16K miles, but my dealership who sold me the car is saying I should have changed at every 3K miles I drive which is absolutely nonsense and I believe that is something that should've been explicitly pointed out at the time of sale. I feel cheated.

- Novi, MI, USA