Hi, this is the second used car I bough from infinity autos, the first one was a 97 Dodge Caravan, it had transmission problems right from the beginning I paid $300 to fix something in the motor omar from this dealership never took care of this for like he said so I paid off the van I need a newer better car so I traded this car in for a Isuzu 1999, I used the van as a down payment +I gave him $300 dollars, I told him than March, 2009 this car better be in better condition again he said no problem, there were things on this car that needed to replaced, like panel in the back of the car no spare tire, parts of the car inside were missing no radio, I bought one all these things he said just like my van were not taken care of, I am angry with him because I have been a loyal customer of his, I went back to him because he was the only dealer ship that would give me credit, before this I paid my payments, on time, one time with the van I had ro skip a payment because the van was in the shop, he said he will not reimburse me because I did not let his workers take care of it I took the van back to him three times before it was not taken care of this was with in 30 days of having the van anyway I paid for the repair, he has a copy, but when I went to trade the car in he charged me $300 because he said I missed 1 payment I said ok give me this other car, ok I had the car 2 month and my daughter passed away, I called the dealer ship and told him my circumstance, he wanted a $1000 deposit and I agreed to come up with it I did not know my daughter was going to die, so when I called them I talk to omar and tonio they said ok, than about 1 week I lost my job, again I called them and asked them if they can lower my payments until I get another job they said no, I said I will come in when I get the money this was in June I paid 2 payments. The car that I was driving now was dangerously defected had been a accident and was stolen car which he charged me full price.

- Cupertino, CA, USA

I purchased my Trooper new. I have all of the print outs of the oil changes made which are at or below recommended intervals. At approximately. 25000 miles I reported a shifting problem and they replaced the transfer case because metal filings were found in it. Then 2000 miles later the problem re-occurred and they replaced the entire transmission. It was bought in back 500 miles later for and adjustment on this again. At 40000 miles the cd player jammed and they replaced this with a new one that took 8 weeks to receive. We had followed the directions in the manual. Following this, the cd player again jammed @ 51,000 miles and they refused to repair it -out of warranty- at this point we realized that part of the directions in the manual were faulty. We did report this to the dealership to no avail. It is still not fixed because they will not release the code to repair it. Each of the times that we have had this in while still under warranty, we have had to complain to receive a rental/loaner car while it was in for several days at a time. Then at 60000, there is an evap. Code that indicates there is an issue with the vent valve and it is not performing correctly, but the dealership has told me 3 different times that it has been in 3 different causes. Now at 74,000 miles, I have just been informed that the short block has to be replaced and the heads may be cracked. The last oil change was at 71,800 miles and the oil light did not come on. They claim that there was no oil in the engine but, the oil dipstick says that there is a proper amount. This is a 7400+ repair. This is the 12 the time this vehicle has been in to the dealership. All repairs have been done by an authorized dealer.

- Elk River, MN, USA