While driving down the road at 30 mph, with three children ages 2, 8, and 11, in the vehicle the rear suspension gave out N broke thumping along the road, as my steering wheel veered to the right, yet my vehicle remained going straight without being able to be controlled. My mechanic was able to get the car the one mile to my home going at a speed of 5mp or less as there was no wheel control. After contacting Isuzu regarding the rear suspension recall, even though I was the registered owner at time of recall I was never notified, Isuzu had my vehicle towed to closest dealer where it was deemed irreparable, Isuzu then took over a week to contact me regarding buying back my truck as a remedy to the problem, then requested a copy of my title, which I sent, then wanted a copy of my registration, which I sent, and now are asking for my bill of sale, which I gave the only copy of to the nysdmv, initially I was only told I needed my title, now needing extra documents, that I cannot furnish without extreme hassle, and also are very irresponsible, as they only have one contact number for all of North America, and only one representative answering the phone, the situation is very disheartening knowing me and my children could have died had the suspension let go 5 minutes prior when we were traveling at 60mph on the thruway, I need answers as they have recalled this part for faulty manufacturing yet are not doing anything to justify the problem.

- Buffalo, NY, USA