This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
- the contact owns a 2001 Hyundai, XG300. The contact took the vehicle to the dealer for a new battery and during the diagnose discovered an air module error code and the indicator light turned on. There were no prior failures or indicator lights. The contact's current mileage is 18,000. The dealer then advised the owner that the entire air bag module had to be replaced and that he/she was unsure about the air bag's capability during an accident. The dealer and the manufacturer agreed that the warranty should cover the air bag module. Due to the billing system which will not allow the repair to be entered without cost, the manufacturer is not taking the responsibility for the warranty coverage and does not agree that the dealer should take responsibility either. Hyundai also advised the contact to call the Consumer Affairs division who informed the contact that they have no control over the dealer. Per Consumer Affairs, the contact would be reimbursed for repairs after four weeks. The contact was advised to request the dealer pay the labor charges. The contact stated the dealer is responsible for the incident since it occurred while servicing the battery.
- Oceanside, CA, USA
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- Oceanside, CA, USA