Hi,

I am writing to you is to seek your immediate attention towards the Quality of the car delivered to me by Baltic Hyundai(details of dealor below). I bought my car on 10 May 2012 and it has only done 5500+ KMS. There has been 2 major outages my car has seen till date.

Car Registration Number for your reference HR51AS – 0625 Bought from : Baltic Hyundai, Faridabad, Haryana, India (Unit of : Super Parts Private Limited, Address: 14/1, Mathura Road, Faridabad, Haryana) Retail Invoice Date : 10 May 2012 Retail Invoice Number : H201200058

First Issue Date of Repair : 04 July 2012, Repair conducted at Samara Hyundai, New Delhi, India Invoice Number : B201209147 Description : When there was some electronic part failure that led to stereo malfunction, when some speakers had stopped working. It was told to me by the vendor that some IC had got short-circuited. In a new car, that had barely run for less than a month, it was quite a shocking news for me.

Second Issue Date of Repair : 23 July 2012, Repair conducted at Baltic Hyundai, Faridabad, Haryana, India(Delivered at my residence on 24th July 2012) Invoice Number : B201204709 Since this incident has 2 parts of problem, I am dividing it in two blocks below to establish the required relevance

Part A – This is a great example of a bad quality product(car) Description : On 21st July 2012, When I was driving back from New Delhi to my home(in faridabad, Haryana, India), the clutch stopped working. The gear got stuck in 3rd and it was rendered useless for me for all practical purposes. I had to drive all the way from Delhi to Faridabad(approx 20kms) on 3rd gear wading through traffic, red lights etc to reach home which was quite a cumbersome task for me(and I am sure you would understand what I mean). The fact that I had my family with me(with a small kid) and at 11PM at night, It was the most Shocking and endangering thing for me to drive in a broken vehicle. I was also not sure what can happen next while I was driving back. The next day, when I logged a complaint to Baltic Hyundai about this issue, the vendor refused to tow the car to his workshop free of charge(the workshop is only 3 kms from my home) and asked for money. I was forced to drive the broken vehicle to workshop by some means(because waiting for road assistance was taking hours). This was disgusting because I had bought this car from Baltic Hyundai (also I paid a handsome amount as black to buy the car), and I was expecting a better response from them. The master cylinder of car was replaced and car was returned back to me after 3 days.

Part B – This is a great example of bad service and bad customer experience(and unapologetic behavior from Baltic Hyundai) Description : After keeping the car for 3 days in workshop(when they originally promised 2 days), it was returned to me the on end of third day with multiple dents on driver's door and scratches on the driver door's window pane . Before accepting the vehicle, we showed the damage to the driver who came to drop the car, but he refused to accept that he had banged the car somewhere on the way. When reported to the workshop, they refused to accept if the dents and scratches happened in workshop. When I met with Manager Service, Mr. V.K. Batra, he refused to accept the scratches on window, but accepted to take care of dents on door. He was not willing to take the charges to replace the car window. Anybody would some common sense can make it out by looking at those dents and scratches, that these dents and scratches have occurred as a result of a single incident(the size and direction of scratches are very similar). Mr. V.K. Batra chose to believe a drive and not a ailing customer.

Now, Summarizing Problems in car as a product in totality As you see above, in last 4-6 weeks, I have been through a lot of ups and downs after buying this car from Baltic Hyundai and I strongly believe that the Quality of delivered car is not as per Hyundai standards. Failure in clutch, electronic parts have shaken my trust in the car that has been delivered to me and I request you to intervene and get my car replaced. At this moment, I am scared to use this car to travel with family because I am worried about the safety of my family.

What are my expectations from Hyundai? A. Since this is the only car I have, I am left with little options but either to take taxi to commute or take a risk of driving this car. I have been a regular Hyundai customer and this is my third hyundai car and I am really sorry to say that if this condition persists, I would never ever buy any Hyundai car. At this moment, I would like to seek accountability of this vehicle from Hyundai as a company as this is the safety concern for me and my family and I will never compromise it. B. Since the car documentation is wrong, I am looking at getting a solution from Hyundai or car dealer so that invoice and car registration can be changed in appropriate names and as per documentation supplied to the car dealer at the time of purchase. If this doesn't happen, i will have to forfeit my car lease and pay the whole car value immediately to Car Leasing company to close the lease which is not possible.