This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Hyundai Veracruz. The contact stated that the lights were abnormally dim on the instrument panel, while downshifting. In addition, it was discovered that engine oil was leaking onto the alternator. The vehicle was taken to a local dealer where it was diagnosed and confirmed that the vehicle was leaking engine oil onto the alternator. The vehicle was not repaired. The contact that that an unknown manufacturer's recall was performed on the vehicle related to the failure; however, the recall repair failed to prevent the failure from occurring. The manufacturer was made aware of the failure. The failure mileage was approximately 184,000.
Tired of engine and electrical failures. As recently as 7/11/2023, I brought my vehicle, 2011 Veracruz Limited FWD suv, to the Brandon (FL) Hyundai delaer for a supposed recall repair. I brought in the car, and picked it up the following day, and was assured that the recall (due to "leaky head gaskets") was taken care as well as the CHECK ENGINE (CE) light - the alternator was NOT replaced (as I had replaced it on 6/28/23 [$241.86 + tax]) with the excuse "it had passed all tests". A couple of days later, the CE light came back. I brought in the car again 7/24/23 and was told upon pick up THAT SAME DAY, that the engine "had a connector loose". Back on the road again, on 7/27/23 the CE light came up again. I decided to check the car myself and noticed: #1. NO (recall related) WORK had been done!!; #2. I decided to see what the CE light meant (P0420) so I removed the Bank 1 Catalytic converter and was astounded at the enormous amount to oil leaking and covering every nook and crany of the front engine - pictures included!! I purchased a new exhaust manifold gasket ($23.30 + tax) and throttle body spray cleaner ($38.43 + tax) to repair and take it back to the dealer for a thorough check up - keeping my fingers crossed. This has been the latest expenses in a litany of expenses (tools, parts, chemicals, related accesories), time off, trips to the dealer and what not in the history of this suv since I purchased back in 8/2010. Hyndai has refussed to pay a penny for all my expenses or repairs all the way to te point of charging for a recall repair NEVER DONE! BTW, I have had the alternator replaced, by myself and by the same dealer, four (4) times!!
The car would not start so we had it towed to a local repair shop. (The closest Hyundai dealer is located 91 miles (182 round trip). The local shop diagnostics indicated an oil leak in the valve cover gasket which dripped onto the alternator and the drive belt. The obvious way to fix the problem was to replace the valve cover gasket, the alternator and the drive belt. The parts were obtained from an online parts distributor. The diagnostic work was done by the shop and the labor was performed by a well known Master Mechanic with over 25 years of experience and is recognized by the ASE. I filed several claims with Hyundai who keep coming up with reasons why they can't pay the claim for a total $600 out of pocket cost. The car was fixed 7/9/2021 and has run great since then with no leakage! I have filed claims several times and each time they request more documentation be furnished. The latest rejection is dated 5/16/2023 and Hyundai has assigned a Consumer Case #21314437.
- Helena, MT, USA
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Recall 197. Oil leak from valve cover gasket. Hyundai has refused to repair this. I've broken down 2 times in the last year. I've spent over $2000 on repairs. Hyundai refuses to reimburse me or repair the vehicle. What can you do to help.
The contact owns a 2011 Hyundai Veracruz. The contact indicated on several occasions that after starting the vehicle, the vehicle suddenly stalled and had to be restarted. The contact later received notification of NHTSA campaign number 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was 100,000.
The contact owns a 2011 Hyundai Veracruz. The contact stated that while operating the vehicle, there was an odor of burning oil present. The vehicle was taken to the local dealer who diagnosed that oil had leaked from the front cylinder valve cover onto the alternator. The vehicle was not repaired. The contact indicated that the vehicle was included in NHTSA campaign number: 20V705000 (Engine and Engine Cooling) but the repair was not yet determined by the manufacturer. The contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 189,000.
The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA campaign number 20V705000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle was repaired on seven occasions for failures related to the recall. The failure mileage was unknown. Parts distribution disconnect.
The contact owns a 2011 Hyundai Veracruz. The contact stated that there was an unknown warning light illuminated. The contact stated he noticed that there was oil coming from the alternator. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the alternator to be replaced. The vehicle was repaired. The contact then received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to the recall repair was unavailable. A dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 100,000.
The contact owns a 2011 Hyundai Veracruz. The contact stated that there was an unknown warning light illuminated. The contact stated he noticed that there was oil coming from the alternator. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the alternator to be replaced. The vehicle was repaired. The contact then received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to the recall repair was unavailable. A dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 100,000.
RECALL 197: no fix yet? 2011 Veracruz AWD Limited May 19, 2021 Car quit operating. Shut down after little warning. Instrument panel lit up indicating some sort of problem, then no power. Unable to restart. Had Veracruz towed to the nearest repair shop East County Auto on hwy 12 ( Glenoma, WA) only 33 miles from breakdown. Feel like this car is Unsafe, AND hoping to get a fix so it can be safe. Hyundai says a fix is coming in a recent letter, but I have a PROBLEM with this car NOW. Will proceed with diagnostic efforts, repair if possible, and wait for Hyundai permanent fix or reimbursement. Feel that Hyundai is responsible for an immediate solution to this problem. LIVES ARE ON THE LINE!
Hyundai announced the following recall in November 2020. To date they have done nothing to remedy the problem. My vehicle had this problem and failed while driving on the freeway in 2016. I repaired the problem back then at my expense but my vehicle should be assessed by Hyundai and cleared or additional repairs made. I am waiting over 6 months for a remedy on a recall that was originally announced in 2014 and reissued in 2020 because of Hyundai's failure to adequately address the problem. Nov 13,2020 manufacturer recall number197 NHTSA recall number20V705000 recall statusrecall incomplete summary Hyundai motor America is recalling certain 2007-2012 Veracruz vehicles that were previously recalled under recall number 14V-415. An inoperative charginig system can result in an engine stall, increasing the risk of a crash.
The contact owns a 2011 Hyundai Veracruz. The contact had taken his vehicle to an independent mechanic where he was informed that there was an oil leak coming from the front cylinder bank cover gasket. The contact then received notification of NHTSA campaign number: 20V705000 (engine and engine cooling) however, the part to do the recall repair was not available. Antwerpen Hyundai catonsville (6440 baltimore national pike, catonsville, md 21228, (410) 747-3333) was contacted and it was confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure was approximately 132,000. VIN tool confirms parts not available.
I received a recall notification from huundai motor America regarding a safety recall with engines leaking oil from the front cylinder bank's valve cover onto the alternator. As a result, it damaged the alternator resulting disablement of the charging system. The engine shut off and cna increase the risk of crash. I took it in to the dealership and called their customer service (3/18/21 case # 18073112) and they said they have no resolution. Now, my car is completely not drivable. I have to take it to a mechanic shop to replace the gasket and alternator. I firmly believe that hyndai motor should be responsible for the cost.
The contact owns a 2011 Hyundai Veracruz. The contact stated while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The contact related the failure to NHTSA campaign number: 20V705000 (engine and engine cooling). The contact stated that engine oil was leaking onto the alternator. The vehicle was taken to Hyundai of South brunswick (3905 us-1, monmouth junction, NJ 08852) to be diagnosed. The contact was informed that the alternator needed to be replaced. The vehicle was repaired twice however, the failure recurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.
2011 Hyundai vera cruz. Consumer writes seeking reimbursement for repairs made to vehicle. The consumer referenced recall 20V-7O5. The consumer stated the vehicle failed while being driven and was towed to the dealer. There was oil leaking from the valve cover onto the alternator. The vehicle was repaired.
The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The manufacturer was contacted and made aware of the issue however, the manufacturer stated that they were unable to provide any additional assistance. A case was opened however, due to the lack of an estimated time of arrival for the remedy parts, the case was closed. The contact stated that while driving at an undisclosed speed, the vehicle decelerated and then independently accelerated without warning. The manufacturer suggested that the be taken to an authorized dealer to be diagnosed out of pocket. The contact contacted autonation Hyundai columbus (3000 N lake pkwy #200, columbus, ga 31909) and was informed that she needed to pay for the loaner vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. VIN tool confirms parts not available. The failure mileage was 180,885.
A D V E R T I S E M E N T S
- Akron, OH, USA