Driving at approximately 35 mph Check Engine Light came on P0331 Knock Sensor - light was cleared drove 14 miles CEL was back on. Called Hyundai about the code & knock sensor in reference to all the Hyundai models being recalled for the same problem and a warranty extension being granted. Hyundai advised me to take it to a local dealer for diagnosis and pay the fee of course. I did just that. The dealer clear the codes and sent me home. CEL was on again. Car was back at dealer confirmed knock sensor replacement needed. I inquired about extension of warranty on my car. I was told it's not on the list. Called Hyundai back advised of the confirmation of diagnosis just to be informed that my car isn't covered under the extension warranty. We established that already. I asked to be escalated & was given a supervisor who suggested while the problem is being investigated I could ask the dealer to request Goodwill from Hyundai. Denied. Called Hyundai to follow up on my claim, I was advised claim closed my car isn't covered under the extension warranty for the same problem as other models and out of original warranty. Which I already knew. I was trying to find out if my car should be added to the list covered. I was told once the claim is closed it is closed. Hyundai needs to protect the owners of all Hyundai vehicles not just the popular ones. Since they closed my claim that fast. I would love an explanation as to why I was advised to take it to the dealer pay the fee and 25x the price for repair vs an independent shop. This is the 3rd time I've been without my car while it sits at the dealer waiting on parts. I'm left with a large bill, an unsafe engine and no vehicle. Hyundai needs to be held accountable. We shouldn't fear for our safety while driving. Bought in 2011 & it currently has 106,350 miles. Still within the 15 year, 150,000 mile warranty extended to other Hyundai owners whether original or not. I'm the original owner. My vehicle needs to be safe to drive.

- Morrisville , PA, USA

The contact owns a 2010 Hyundai Veracruz. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with knock sensor failure. The vehicle was repaired; however, the failure recurred shortly afterwards. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.

- Morrisville, PA, USA

Our ESC light comes on occasionally, many times when making a left turn. Then the throttle quits and the car slows down. We had it in the shop 6 times with no repair.

- Denton, TX, USA

The contact owns a 2010 Hyundai Veracruz. The contact received NHTSA Campaign Number 20V705000 (Engine and Engine Cooling).The contact stated that while driving, the battery warning light was illuminated. There was an abnormal smoke odor and also a burning rubber odor. The vehicle was taken to an independent mechanic who informed him that oil was leaking into the engine and onto the alternator. The contact called the local dealer and was informed that the mechanic was unable to repair the vehicle until May 2022. The manufacturer was not contacted and informed of the failure. The approximate failure mileage was 148,000.

- Auburn, AL, USA

While driving to work today on 1/21/2022 my vehicle was traveling at about 35 mile per hours when it suddenly began to slow and was unresponsive to my effort to maintain speed, and then several dashboard warning lights including the check engine light, charging system light, seatbelt light, and then the car began to have a loss of power and stalled. I did have my alternator and battery replaced in February of 2021 when this happened previously. Then I received a notice of NHTSA recall 20V705000 and had the remedy repaired completed in August 2022. I did attempt to have Hyundai USA reimburse me for my alternator repair and a previous repair I paid for related to the fault valve covers gaskets, but they refused my request for reimbursement. Now the problems and potential hazard remains. Thank you.

- Royal Palm Beach, FL, USA

manufacture has not come up with a fix for current recall. they are taking to long. have sent out the same recall letters 3 times. car shut off when turning lost all power to car had almost no control, oil is dripping onto alternator from valve cover leak.

- Manassas Park, VA, USA

RE: NHTSA Recall Number 20V-705. The engine value cover gasket leaks oil onto the alternator. My engine has been smoking for six months (January 2021-present). This problem was not repaired correctly under a previous recall in 2014. In 2016 the problem persisted and my car shut off unexpectedly, causing me to stop in the high speed lane of the Massachusetts Turnpike, nearly resulting in a major accident and fatality. The value gasket and alternator was replaced the day after the incident but the problem has emerged again. I have received two notices from Hyundai in last few months under recall 197 stating that a "remedy is being prepared" following the NHTSA recall order of November 2020, but to date no remedy has been noticed. Hyundai customer service suggests that I pay for the repair myself at the dealer and seek reimbursement from Hyundai America myself but I lack funds to do so. As stated, the engine is smoking, the check engine light is on, and I fear for my family's safety. This vehicle is needed for transportation to work and to purchase essentials. Hyundai's response to this issue has not been timely. By this complaint, I am respectfully requesting the NHTSA to order Hyundai to directly reimburse my local dealer for this critical repair so as to remedy this dangerous situation. [XXX] cell - [XXX]; [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Cumberland, RI, USA

- Oil leaks causing harm to the function of the car. Yes, available for inspection. - The safety of our family was put at risk since we were left stranded at the airport on a late, hot Sunday with a broken car, & a two year old. -The vehicle was inspected by our car shop at C & R, Tire: 602-493-5258 17434 N Cave Creek Rd, Phoenix, AZ - The problem has been confirmed by the the important safety recalls we have received in the mail regarding Oil Leak on Alternator. - All maintenance up to date. Hello, My husband and I bought a 2010 Hyunday, Veracruz in 2018 before the arrival of our first son. It has been our first family car. Last year we began to receive important safety recall notices (three total). We didn't think anything of it since the vehicle was working just fine and we keep up to date with the?maintenance of the vehicle. But then in the Fall of 2020 our car troubles began relating to oil leaks. I called the Hyundai dealership for help and was turned away, saying "there was no current remedy".? Our first bill came out to over $1,200 this past Fall (2020). It was a significant amount of money but we were hopeful that the issues had been resolved at C & R tire shop. Less than 6 months later we were at our car shop again due to oil issues and having to make another significant payment of $1,560.17 on 3/02/2021. At this point we felt very discouraged but once again were hopeful that the car would run well after that. However, we were wrong.? On Sunday, April 11th our?family of three: My husband, two-year-old son, and I went to the airport to pick up a friend. While we were waiting for her arrival all of the lights in our dashboard?lit up, the car died, and we were left stranded at the airport with no A/C and no way to get home. I ended up having to take an Uber with my son home and my husband spent hours at the airport trying to find a toe truck on a hot Sunday evening.? After finding no remedy, we changed the alternator ourselves and problem is solved.

- Phoenix, AZ, USA

The contact owns a 2010 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (engine and engine cooling) however, the part to do the recall repair was not yet available. Brandon Hyundai (9915 E. adamo dr, tampa, fl 33619, (813) 628-5555) was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the check engine warning light was illuminated. The approximate failure mileage was 148,147. VIN tool confirms parts not available.

- Tampa, FL, USA

On 4/23/21, I went to start the vehicle (which is our only vehicle to Transport our children), but it did not start as if the battery was dead. My husband tried to jump the vehicle, but it died as soon as jumper pack was taken off. Later that day, my baby became very ill and we had to go to urgent care. My husband only has a work van that does not have seats to Transport passengers, so he put the car on a charger for a bit and the car started. While on the highway, the vehicle suddenly lost power, but we were able to coast off the highway onto an exit. We jumped the car with a jumper pack and made it to the urgent care. On the way home, we were able to jump the car with the jumper pack to get it started, but the vehicle once again lost power on the highway. We then tried to stay off the highway, but the vehicle kept losing power and we had to jump it every time we had to stop, which left us blocking traffic multiple times. We were able to jump the car and get it into a parking lot, but the car would not start with a jump after that. We had to leave the vehicle in a parking lot from 4/23/21 until 4/25/21, when my husband was able to use his work van and a car trailer to tow the car to the Hyundai dealership. He looked at the car when he dropped it off and the alternator was covered in oil, which caused it to go out suddenly. There is a current Hyundai recall on the car over the issue, but there is no fix. The dealership said we have to pay for repairs out of pocket and hopefully get reimbursed later. This is a large unexpected expense when we are already dealing with employment issues related to covid-19. Thankfully, no one was injured over this major safety issue while losing power on the highway and city streets. Manufacturer recall number 197 NHTSA recall number 20V705000 per NHTSA.gov website

- Little Suamico, WI, USA

Safety recall 121 occurred several years ago - but it is related to more recent Hyundai recall #197. This is a problem with an oil leak on alternator, both of which have occurred on my Hyundai Veracruz. I had to have the issues corrected and parts replaced at considerable expense. So I filed a claim for reimbursement with Hyundai back in January, 2021 -- case #17645814. This claim has been delayed excessively and my follow-up attempts to contact Hyundai have been ignored!

- North Myrtle Beach, SC, USA

The contact owns a 2010 Hyundai Veracruz. The contact stated that the vehicle was taken to forth mill Hyundai (805 gold hill road, fort mill, SC 29708, (855)548-7540 to be repaired under NHTSA campaign number: 20V705000 (engine and engine cooling). The contact stated that the repair failed to fix the vehicle. The contact stated that while driving at an unknown speed, the seat belt warning light illuminated and the vehicle stalled. The vehicle was towed to the residence. The battery was replaced. The vehicle was inspected by three independent mechanics. The contact was informed that engine oil had leaked onto the alternator. The contact stated that the vehicle stalled after the battery was replaced. The vehicle was taken back to the same dealer to be inspected. The mechanic was unable to find an issue with the alternator. The mechanic cleaned the coils and replaced the gaskets however, the repair failed to fix the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 222,978.

- Rockhill, SC, USA

The contact owns a 2010 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (engine and engine cooling) however, the part to do the recall repair was not available. The contact stated that while driving, he detected a burning oil odor. The contact inspected the engine compartment, and saw oil leaking onto the alternator. The vehicle was taken to capital Hyundai montgomery service center (2820 eastern blvd, montgomery, al 36116) and was diagnosed as a valve cover gasket failure, however, the dealer informed the contact that parts were not available for the repair and he will be contacted once parts were available. The dealer also emailed the manufacturer pictures of the oil leak on the alternator and the diagnostic failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 141,000. VIN tool confirms parts not available.

- Millbrook, AL, USA

The contact owns a 2010 Hyundai Veracruz. The contact stated while driving 45 mph, the vehicle leaked oil causing the vehicle to stall. The contact stated no warning light was illuminated. The contact related the failure to NHTSA campaign number: 20V705000 (engine and engine cooling). The vehicle was taken to bert ogden Hyundai (8621 w expy 83, harlingen, tx 78552) where it was diagnosed and the contact was informed that the alternator needed to be replaced. The vehicle was repaired four times however, the failure recurred. The manufacturer had been informed of the failure and informed the contact that the issue was related to a recall and that a remedy was being formulated. The failure mileage was approximately 80,000.

- Weslaco, TX, USA

The contact owns a 2010 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to stivers Hyundai (101 newland rd, columbia, SC 29229, (803) 788-6800) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 55 mph merging onto interstate when the lights began to flicker, the windshield wipers ceased, and the headlamps suddenly shut-off. The contact stated that the headlamps illuminated and work as designed. The contact went to a local gas station however, while attempting to drive the vehicle the vehicle failed to respond. The vehicle was towed to the same dealer and the contact was informed that there was oil leaking onto the alternator causing the battery to not be charged correctly. The approximate failure mileage was 154,925. VIN tool confirms parts not available.

- Columbia, SC, USA

The contact owns a 2010 Hyundai Veracruz. The contact stated while driving at 25 mph, when the vehicle began to stall and multiple unknown warning lights were illuminated. The contact was able to drive to her residence. The contact stated shortly after she received notification of NHTSA campaign number: 20V705000 ( engine and engine cooling) however, the part to do the recall repair was unavailable. The contact called to mitchell Hyundai (1600 E park ave, enterprise, al 36330; (334) 650-6768) where it was confirmed that the part was not available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been informed of the failure. The failure mileage was 153,418. VIN tool confirms parts not available.

- Ozark, AL, USA

The contact owns a 2010 Hyundai Veracruz. The contact stated that the vehicle failed to start. The vehicle was taken to an unknown dealer to be diagnosed. The contact was informed that engine oil leaked from the oil pan unto the alternator, and that the oil pan needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 192,000.

- Leesburg, FL, USA

The contact owns a 2010 Hyundai Veracruz. The contact stated that while in reverse in the process of turning the vehicle around from a hill, the front passenger noticed that there was smoke coming from under the hood of the vehicle. Both the driver and front passenger exited the vehicle and within minutes there was a fire under the hood. The fire department extinguished. A police and fire report were filed. No injuries were sustained. He contact mentioned that due to the fire, the dashboard melted, rubber hoses burned, windshield fractured and the front seats melted. The vehicle at the time of the failure was near a campus dormitory and was towed to the campus parking lot where it remained. The dealer was not contacted. The national Consumer Affairs department called the contact and requested several information such as a copy of the title, copy of the current registration, inspection authorization form, owners drivers license, list of items lost in the fire, insurance adjusters name/phone number/claim number, and photos/video of the incident. The contact had not called the manufacturer directly. The approximate failure mileage was not available.

- Boulder, CO, USA

After having my valve covers fixed 2 X's for leaking under warranty/recall it started leaking a 3rd time and finally lead to engine failure while at the dealer to be fixed at 101143 miles 11/2017. The transmission started slipping intermittently about this time also. Dealer said trans needed replacing. After a lot of arguing and restless nights; the dealer covered a remanufactured short block. I had too cover everything else, $4200. A little over a year latter the engine started making unpleasant noises for 10-15 sec on a cold start. Dealer says these are "normal engine noises" and I got about 5-10 miles from the dealer and the oil light came on and the engine made knocking noises intermittently. I had the car towed to a different dealer immediately. Oil pump bad and needs another engine. Same engine has been recalled by Hyundai from 2011-2014 for premature failures, but not the 2010. I have two much older non-Hyundai cars with close to 200K miles on them and I don't have issues like this at all.

- Malvern, PA, USA

Vehicle's engine compartment burst into flames while I was driving, without any warning, there was no collision. Completely destroyed entire front end. Fire department couldn't find the cause. Unknown.

- Cordova, TN, USA