I am the owner of a 2008 Hyundai vera cruz. In 2014 my oil gasket leaked and I brought the car to a local garage and had it repaired. It cost $400. A few months later, I had a problem due to a power failure and I went to another garage nearby, and discovered my alternator failed and needed to be replaced. It cost me another $400. A few months later, I received notice from Hyundai stating that they discovered a fault in the oil gasket which could leak into the alternator and cause it to fail. I contacted Hyundai and explained what had happened. They assured me, just as it says in the recall notice, that if I had the work done already, I would be reimbursed, but they first wanted me to bring the car to a Hyundai service center, which I did. They checked the repairs and decided to re-do the gasket replacement, although they had no explanation as to why. They did not re-do the alternator so I assume they deemed it okay. Now, I have been going back and forth with them supplying copies of the repairs that I had done, and the repair orders, and the credit card receipts, some of which, strangely, kept getting lost even though I sent them as email attachments (after scanning them to digitize the copies). I was told some of the copies arrived, but others did not even though they all went with the same email. In any case, it has been a few months and now they finally said they would like to reimburse me for the repairs but have determined (again, with no explanation) that I should only receive $195. I have asked for an explanation and they simply state they want to pay me a lesser amount for the parts that were provided in the repairs and less for the labor. I must admit, I am a bit dumbfounded. I may be a disabled veteran but there is nothing wrong with my math. Can you please help me?

- San Diego, CA, USA

The contact owns a 2008 Hyundai Veracruz. The contact stated that after the vehicle being serviced under NHTSA campaign number: 14V415000 (engine and engine cooling), the check engine warning light illuminated. The contact stated that the recall remedy failed to repair the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 106,000.

- Elkmont, AL, USA

The contact owns a 2008 Hyundai Veracruz. The contact stated that while driving approximately 70 mph, the vehicle stalled as the check engine warning light illuminated. The vehicle was towed to a private mechanic where it was diagnosed that the alternator and the valve cover gasket needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The contact also stated that the vehicle was included in NHTSA campaign number: 14V415000 (engine and engine cooling). The failure mileage was 92,437.

- Newport News , VA, USA

Front cylinder.

- Front Royal, VA, USA

While driving at 1500 RPM (25 mpg in a school zone, 2 miles after start up my car hesitates, stutters, and threatens to stall.) (60 miles an hour in heavy traffic) when in traffic, this distracts me from the area around me which is dangerous to me and to those around me. I have reported this to preston Hyundai on many occasions over the past 4 years and they say, "no trouble found." I have sent them an email with photos of the engine light coming on again and again and have not gotten a reply. I have now made4 video of these incidents.

- Easton, MD, USA

Battery warning light came on, followed by every other warning light on the dash, one by one (ABS, air bag, check-engine, etc.) drove car to a safe place and turned it off--and then it would not start again. Had car towed to dealer who diagnosed a failed alternator--and this is the fourth time on this car which has less that 60K miles on it. My parents also own a Veracruz and are on their third alternator. This is a known problem with Hyundai yet they will not engineer a good solution and fix it once and for all. This is the fourth time we have been stuck at the side of the road and had to be towed. This is not acceptable. Someone needs to step in and require that Hyundai recall these cars and find a solution that works for more than a few thousand miles.

- Tacoma, WA, USA

Alternator failure due to leak on valve cover. A known design flaw on the seal for the valve cover allows oil to leak on to alternator causing failure and rendering the engine inoperable. This could easily cause a crash and death due to engine stall.

- Lake Orion, MI, USA

The contact owns a 2008 Hyundai Veracruz. The contact stated that while driving 50 mph, the vehicle stalled and the check engine and all wheel drive warning lamps illuminated. The vehicle was towed to the dealer, who had not been able to diagnose the failure. The manufacturer was made aware of the failure and did not offer any assistance. The vehicle was not repaired. The failure and current mileages were 25,350.. updated 07/27/12 the consumer stated after the vehicle's total power failure the tsp was replaced and the ECU was reprogrammed. Updated 08/02/2012.

- Newfoundland, NJ, USA