This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Since the purchase of my vehicle in 2007, I have experienced a safety issue with the design of the headlight system of my 2007 Veracruz. The low beams have a horizontal cutoff and do not adequately illuminate signs, etc. At a medium to near distance. The high beams do not illuminate the roadway at all and are aimed way too high. The problem is the headlights are designed so that they cannot be aimed separately. Therefore, an attempt to lower the high beams will result in a lowering of the low beams which compounds the problem with the low beams and vice-versa. After several visits to two different dealers, they finally removed the mechanism that binds the high and low beams together which has resulted in a partial improvement (the high beams can be lowered to the point where they are effective). The low beams, however, cannot be raised sufficiently to read signs because that results in a dim beam on the roadway.
We test drove a 2007 Veracruz and noticed a distinct horizontal line right in the field of vision especially on dark roads. The line separated bright headlight light below it and darkness above it. We were constantly trying to look below the line for a full view of light. The low beams did not appear to give enough upper light to light up road signs or the road ahead yet oncoming drivers constantly flashed their beams for us to lower our high beams which were not on. Turning on the high beams the light did nothing for the road and simply lit up the trees. We purchased a different Veracruz and the headlights reacted exactly the same way. An online forum shows that other Veracruz owners experience the same problem. On January 7, 2008 we brought the headlight issue to the attention of the service center. The associate there indicated that there were no technical service bulletins on the headlights and that they would have us meet with the area Hyundai representative when he comes in on January 15, 2008. While waiting in the service area to speak to the representative the associate approached us and apologized for inconveniencing us because the representative advised him that he was aware of the headlight issue and we would not need to meet with him. At our insistence the representative met with us and said Hyundai is aware if the issues with the headlights and it is a common problem on all veracruzes. In fact he said he drives a Veracruz and has seen the horizontal line that we mentioned. Asked what Hyundai was doing to correct the problem he replied nothing. He said Hyundai assumes that the problem is nature to the high output lights used and they do not intend to do anything about it. A letter of complaint to the vice presidents of service and sales at Hyundai went unanswered.
Low and high beam headlights are linked on the 2007 Hyundai verzcruz such that they are not adjustable separately. There is a noticeable gap in coverage between the low and high beams making driving at night unsafe. It is impossible to adjust headlights so that both high and low beams are functional. If low beams are adjusted properly, high beams are in opposing drivers' faces or in the trees. If high beams are adjusted properly, low beams do not provide enough light for safe driving. Manufacturer says it is aware of the problem but does not have a fix and does not intend to do anything about it.
The contact owns a 2007 Hyundai Veracruz. The contact stated that the high and low beams were defective. The headlights provide very poor illumination at night or whenever they are needed. The dealer stated that the headlights were adjusted, but the contact could not tell the difference. He called the dealer regarding a service bulletin and they stated that there were no records of a service bulletin for that year, make, and model vehicle. They stated that nothing further could be done other than readjust the lights. The VIN and failure mileage were unknown. The current mileage was 10,000. Updated 02-14-08 updated 02/14/08
Purchased a 2007 Hyundai Veracruz and upon first use of headlights, found same aimed low with no light beyond 100'. use of high beam caused on-comming cars to flash high beams due to my high beams to high. Dealer was unable to correct problem and provided repair manual for my use. Same was not similer to adjustments on car. Finally adjusted low beams, but high beams are in the trees, providing at best a most dangerous lack of adequate light to drive. Dealer finally has stated that both high and low beams are linked and cannot be adjusted seperately. Internet blogs state Hyundai and some dealers have a recall/fix but no firm evidence of same.
A D V E R T I S E M E N T S
- Port St. Lucie, FL, USA