With regard to BlueLink issue: apparently each dealership is allowed to charge customers for something that is a non-Labor non-mechanic process. Updates should be free as long as your contract has not run out for BlueLink. For customers to be charged additional monies is clear extortion on the part of BLueLink and the fact that no one will stay on the phone and walk you through the process is even worse customer service.
As a customer, I certainly did not expect to be charged a fee for updating of maps and this is not made clear when you purchase the car and personally without the BlueLink assistance, I don’t want Hyundai at all – I rely on BlueLink when I travel and I travel alone. When I explained that I have BlueLink until May of 2024, their response was arrogantly stated “that doesn’t matter to us and you will be charged for the update.” Tone and attitude matter but it appears this Hyundai dealership has no concern for customer care.
Christian Holmes (925) of College Park Hyundai made me feel unwelcome and was without appropriate customer response toward me. [ I arrived with the flash-drive and the printed directions from the website to be thorough].
The dealerships are apparently extorting monies from the customer with regard to BlueLink which is not only unfair but dishonest and outrageous on the part of BlueLink and Hyundai itself for allowing it. There is a fiduciary responsibility that the dealerships are not willing to honor.
Not only was the tone and attitude toward me unacceptable, apparently being 75 years old and a Lease customer did not matter. It is dishonest for Hyundai to allow dealerships to charge a fee for what is part of what the customer deserves and expects after purchase. Certainly, updates are what make the BlueLink effective and why have it at all if it isn’t going to work properly because you the customer needs to pay additional monies to keep current.
I was not being treated with respect and dignity as a valued customer. I would certainly want to pass this info on to others and think trice about selecting Hyundai a third time. This was definitely not the treatment I receive from Rockland County (NY) dealership where I Leased the Venue – (a returning customer and second Hyundai owner).
When I mentioned that I was a big supporter of this dealership and wrote several glowing reviews specifically for College Park, he said “why are you telling me this, this doesn’t mean anything to me” “we haven’t done anything to you” in the worse tone that can be imagined – which I thought unnecessary as I posed no threat to him in any way. I never raised my voice nor made threats – why would he defend himself in that manner is unknown to me?
I am still without the necessary update (feel unsafe on the road ) for my BlueLink device in my auto to date. RM 12/29/2023.
A D V E R T I S E M E N T S
With regard to BlueLink issue: apparently each dealership is allowed to charge customers for something that is a non-Labor non-mechanic process. Updates should be free as long as your contract has not run out for BlueLink. For customers to be charged additional monies is clear extortion on the part of BLueLink and the fact that no one will stay on the phone and walk you through the process is even worse customer service.
As a customer, I certainly did not expect to be charged a fee for updating of maps and this is not made clear when you purchase the car and personally without the BlueLink assistance, I don’t want Hyundai at all – I rely on BlueLink when I travel and I travel alone. When I explained that I have BlueLink until May of 2024, their response was arrogantly stated “that doesn’t matter to us and you will be charged for the update.” Tone and attitude matter but it appears this Hyundai dealership has no concern for customer care.
Christian Holmes (925) of College Park Hyundai made me feel unwelcome and was without appropriate customer response toward me. [ I arrived with the flash-drive and the printed directions from the website to be thorough]. The dealerships are apparently extorting monies from the customer with regard to BlueLink which is not only unfair but dishonest and outrageous on the part of BlueLink and Hyundai itself for allowing it. There is a fiduciary responsibility that the dealerships are not willing to honor.
Not only was the tone and attitude toward me unacceptable, apparently being 75 years old and a Lease customer did not matter. It is dishonest for Hyundai to allow dealerships to charge a fee for what is part of what the customer deserves and expects after purchase. Certainly, updates are what make the BlueLink effective and why have it at all if it isn’t going to work properly because you the customer needs to pay additional monies to keep current.
I was not being treated with respect and dignity as a valued customer. I would certainly want to pass this info on to others and think trice about selecting Hyundai a third time. This was definitely not the treatment I receive from Rockland County (NY) dealership where I Leased the Venue – (a returning customer and second Hyundai owner).
When I mentioned that I was a big supporter of this dealership and wrote several glowing reviews specifically for College Park, he said “why are you telling me this, this doesn’t mean anything to me” “we haven’t done anything to you” in the worse tone that can be imagined – which I thought unnecessary as I posed no threat to him in any way. I never raised my voice nor made threats – why would he defend himself in that manner is unknown to me?
I am still without the necessary update (feel unsafe on the road ) for my BlueLink device in my auto to date. RM 12/29/2023.
- themoor78rm, Washington, US