This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle takes over my breaks and completely takes control of my vehicle away from me (the driver). It does this randomly. I had a hit and run in a parking lot due to this issue. I am greatly concerned for my safety.
Infotainment center shut down or went black & would not come back. This controls radio, satellite radio, Apple car play, Bluetooth connected features, hands free mobile phone connection, and backup camera. Dealership after nearly a month of repairs found shorts in radio and amp and replaced both per warranty.
Attempting to enter I-295 South in Portland, ME at Exit 7 on March 18, 2023. We were in our 2022 Hyundai Tucson Hybrid Limited with approximately 6,000 miles. I tried to accelerate from the ramp to merge into traffic. The vehicle would not accelerate at all. I made several attempts to accelerate and nothing would happen. Pulled into the breakdown lane while applying pressure to the accelerator but it would not accelerate. The vehicle was in EV (electric vehicle) mode. After approximately 1 minute the vehicle did accelerate. No further problems that day. We called the dealership immediately and left a message regarding the incident. On Monday March 20th We followed up with the dealership and scheduled an appointment for the next day On the 21st of March We dropped the vehicle at the dealership. We picked it up at the end of the day and they told us they installed a software update TSB 23-EE-002H to repair the issue.
Within only two weeks of purchase this new car would suddenly stall in the middle of the road. The computer tells you to pull over. We continued to try and get the dealer to fix this issue, they first ignored us, then they secondly tried and successfully replicated the issue. They said there is no way they can fix the issue. This dangerous stalling in the middle of the road happened numerous times. You will push the pedal all the way to the ground and it won-??t go over 20mph. This is a very dangerous issue and these vehicles need to stop being sold. It is very dangerous. We have been left without our money back and without a car to drive for months. We cannot drive the Tucson as it is simply too dangerous and must be towed to go anywhere for salvage.
No audio from all speakers. This issue is recurring and requires the vehicle to be brought to the service department for repairs. There is a Hyundai technical service bulletin issued #22-be-008h. I have experienced two incidents since purchasing the vehicle. I only have 1931 miles on the vehicle. Each incident I have waited over 2 weeks to have the vehicle looked at and diagnosed. I am now waiting on a part (external amplifier) that is on back order. Without sound none of the safety warning features that are relayed through the speakers are available to me while driving.
- Sarasota, FL, USA
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When driving my car at any speed it will suddenly begin to get sluggish then it becomes unresponsive to me giving it gas and starts to decelerate. When this happens suddenly warning signs on the vehicle go off stating to check the hybrid system and stop the vehicle. When this happens the car then stops functioning. I never know when it is gonna happen. I have been in the middle of heavy traffic and at high speeds stuck in the middle of the road. I have brought it in now four times to different dealerships and contacted corporate and No one can find a problem. I have pictures of the warning signs going off, all I am being told is we don-??t find anything wrong when they run their test or try to reproduce the issue, so they can-??t help me. This is a very serious and dangerous situation to be driving a car that has and will stall at any given time.
I was driving and as I tried to turn a corner the steering wheel locked and became extremely difficult to steer. A few warning symbols came up on the dashboard. All of the lights for the advance driver assistance systems came on. I could not steer the car.
Three incidents of shifting from park to drive or reverse and car does not move in the drive or reverse. Turning PHEV car off seems to reset it. Third time car had a high pitch whine and trying to move in reverse caused a strong shudder and check engine light to come on. Diagnostic code for power train P072200. Turned car off and drove a few hours later and seemed to be back to normal. DTC cleared after a few days. Dealer unable to check for a month. Have dashcam footage of last incident.
On three separate occasions the vehicle refused to accelerate after being in a stop and go mode (I.e. traffic/drive thru). All three times an alert popped up on the dashboard stating: HEV Check Hybrid System Stop Safely. The second time this occurred a diagnostic code came up: DTCP112000. In all three occasions turning the car off and restarting resolved the issue at least temporarily. Also- the battery was completely depleted after each incident. Vehicle is at the dealership service center for the second time without and current diagnosis or solution.
The car has been erratic in its performance since purchase. The car has a continuous issue with the suspension, electronic system, and brakes. I have reached out to Hyundai manufacturer on numerous occasion regarding the car and no one is addressing my concerns. The car drives so erratic and unpredictable that I am fearful that someone will be injured or worst. Attached is a photo of the entire system going offline, which occurs all the time, and because the whole care is computerized this poses a safety risk for me and others on the road. When the car goes offline, I no longer have control of the vehicle and all mechanical systems are down. Please help me to get this issue resolved before someone gets hurt. This is the second submission in regard to this car. 5nmjfcae4nh015882
The contact owns a 2022 Hyundai Tucson. The contact stated that while driving from a stationary position the vehicle switched to safe mode and suddenly decelerated, and would not accelerate above 20 - 27 MPH. During the failure, the message "Limited to 20 MPH" was displayed. The vehicle was taken to the local dealer on multiple occasions but the failure could not be duplicated. No further information was available. The manufacturer was notified of the failure. The failure mileage was 1,500.
What component or system failed or malfunctioned, and is it available for inspection upon request? Since February of this year, a few weeks after I purchased this car the center console has to be replaced...it is on order to be replaced since April due to rear camera malfunction (Hyundai of Bowie, submitted BBB complaint). A few weeks ago the emergency brake initiates randomly. And yesterday the Engine light is on. Yes available upon request How was your safety or the safety of others put at risk" I'm unable to see cars or people when in reverse. While taking off from a parked position, the emergency brake comes on and can cause me to crash or stop suddenly forcing someone to crash into the back of me. Has the problem been reproduced or confirmed by a dealer or independent service center" Yes, took the truck for repair back in April, still unresolved (center console), no response from them after they supposedly ordered the replacement part. The emergency brake issue just started. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others" NO Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Yes, the rear camera would show previous images on the camera or green screen with lines. When the emergency brake comes on without being initiated by me, other lights come on as well. Now (10/24/22) the engine light is on!
I purchased the vehicle 3/31/2022, & it left with recalls. I brought it BacK with 48hr, as the check engine light turn on, also the tires, dashboard, and overall the screen. Its been left at the dealer and no results. Also it has affected my life as a disabled handicap person as I'm unable to get to and from doctor appointment etc including to transport my scooter or wheel chair. its a nightmare. I came to purchase a car and was given a "lemon". with only 12miles purchased. I was directed by finance department to proceed with this matter for a resolution as we resolve this matter. The vehicle has been a problematic problem from the start. Definitely not standing firm on the customer Hyundai core value & warranty. The car is at the dealer and I'm temporally with a loaner on which I need to know all my option before we proceed. This is a very serious matter on which Hyundai is fully aware & infant they directed me to this process. My life was at risk as I was told to keep a car that is unreliable with a donut tire without repair. I felt as if I could've die if something was to happen to me within a week until service still count fix the tires as I was placed in jeopardy of my life & kids during Labor Day weekend.. Driving an unsafe vehicle. I was in concern since day 1!
purchased new 2022 hyundai tucson plug in hybrid in december 2021. In April 2022 the vehicle with 5500 miles experienced loud transmission bangs and lost ability to change gears. vehicle then stuck in neutral in driveway unable to select drive or reverse. had vehicle towed to dealership. once at dealer, mechanic unable to replicate problem but was able to pull up trouble code history. mechanic was told by hyundai corporate technicians to reset the transmission to fix problem. Fast forward to July 21, 2022, vehicle started to flash several warning indicators on dash including forward collision assist, no left turn signal and check engine light and transmission once again stuck in gear unable to select drive or reverse( approx. 9000miles) Upon disconnect of vehicle battery was able to get vehicle into gear to remove from garage. All warning lights remained on vehicle for 4 weeks before I was able to get a service appointment to fix problem. at dealer on august 16, 2022, check engine light reset prior to arrival, once again dealer unable to replicate problem and was told to return if vehicle exhibited issue again. August 22, 2022, upon leaving driveway and while in drive the vehicle just stopped in middle of roadway. once again stuck in neutral and all warning lights once again lit up. vehicle pushed to side of road to get out of roadway. upon starting the vehicle several times and turning off vehicle, finally was able to switch into gear. Roadside assistance was called to tow vehicle to dealership, where once again no loaner cars were available. The vehicle has exhibited lack of power on several occasions as well. specifically when going up a graded road. on one occasion vehicle would not go over 10mph. The fact that the vehicle died in the middle of the road while under operation is a huge safety concern as if i were on a freeway or expressway and it just stopped it could have been catastrophic. please look into this issue before someone gets seriously hurt.
I have a4000 mileage on hundai 2022 tuscon hybrid which I bought brand new on December 2021 and car suddenly won-??t start three weeks ago. I have to tow the car to dealership. They called hundai engineers and they told them to remove inside harness which I have to wait for the part for week. After putting that car won-??t start and they called again to Hundai engineers and they told them to put harness outside. I am waiting for the other part. This new car should not have this problem. They also not giving me any rental car.
I have a 2022 Hyundai Blue Tucson Hybrid which I bought last year late July, early August, 2021. I have encountered a safety issue that occurred three times in a course of one month in April, 2022. When I am driving, I will get a message, "Check Hybrid System, Stop the car safely, " in the middle of the freeway. The car will lose power prior to getting the message and trying to merge to the right on a freeway when everyone is driving fast is quiet the safety challenge. Once I pull over on the side of the freeway for few minutes, I can start the car again and keep going as if nothing happened. Each time it happened, it was unpredictable. My biggest discontentment, fear, and worry is when I took the car to the dealership (Tuttle Click in Irvine, California), they kept it there for almost a week and said that there is nothing they can do about it since they took it on a test drive and there was no problem. I even showed them the picture that I took of the error message but to no avail. They recommended calling Hyundai corporation and open a case, which I did but nothing has been done with Hyundai for now one month. They did ask me (Hyundai) what is that I seek because of this problem, and I told them either a buy back, or a replacement. They continue to drag me on and I do NOT feel safe driving my car. Here is my case number with Hyundai: [XXX] Thank you for your time, concern, and consideration in this urgent matter. It is greatly appreciated and I hope to hear from you soon so that I may get this urgent issue resolved. Sincerely, [XXX] Orange County, California [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The backup alarm sound is unreasonably loud. I understand that it's a Hybrid Vehicle and can be quiet but very few ICE vehicle are as loud as the backup sound on my vehicle. One impact of the loud sound is that I find myself rushing to backup just to be able to get my vehicle out of reverse so that alarm can shut off. This is especially true when I'm in trying to avoid noise. This can be backing into my own driveway if I come home late at night so not to wake the family or neighbors. Neighbors have also complained that the sound is as if a semi truck is backing up. This requirement is insane and makes an EV significantly louder than a regular vehicle which makes more of a regular sound and isn't as annoying as a beeping sound. The loud sound is a safety concern because what I'm doing (rushing in reverse) to avoid the vehicle from making the noise is not a safe practice.
A D V E R T I S E M E N T S
- Lecompte, LA, USA