I was informed of a recall for the ABS system for my Hyundai Tucson 2020. I was directed to their website to schedule an appointment for service, which I scheduled at Hyundai of long island city in New York. Once I arrived at my scheduled time for this specific issue and after waiting 30 minutes to even speak with a service representative, I was told there is a backorder of the required parts to fix this issue and it might be another 2-3 weeks. I was told I need to call them to check in to see if parts are in. I find it unacceptable that I was allowed to make an appointment for an urgent issue, only to be told it can't be fixed. I should not have to call back several times in the following weeks to keep asking if their parts are in. I also asked for a loaner vehicle and they said they don't have any. I find the handling of this important safety recall to be negligent and is putting me at further risk while I wait for the required safety repairs. I have attached a photo of the recall notice I received in the mail. As well as screenshots of the online scheduling service.

- Astoria, NY, USA

I am unable to safely drive my new 2020 Hyundai Tucson purchased July 12, 2020, due to a dangerous recall. There is no solution at this time and if the ABS light comes on, I am advised to pull over, disconnect the battery and have it towed to the dealership. Also, do not park the car indoors. I was planning on taking some road trips; that is why I purchased the car. Hyundai advised me not to take a road trip due to the problem. I thought they might give me a loaner till the situation was resolved but customer service said "only if the ABS light comes on". I also note that they have discontinued their ads for the Tucson and are stating that the kona and/or Santa Fe models are more reliable and safe. So, here I am without a safe, reliable car and Hyundai will not do anything to help me. What can be done?

- Gardnerville, NV, USA