The contact owns a 2017 Hyundai Tucson. The contact stated that while driving approximately 60 mph they noticed an abnormal sound coming from the front of the vehicle. The contact noticed that whenever they attempted to accelerate the noise would progress. The contact then noticed that the vehicle's speed began to decelerate. When pulling over the vehicle, there was a loud boom and the vehicle caught fire on the driver's front side of the vehicle. The fire dissipated on its own, however, there was smoke left. There were no injuries, no medical attention needed, and no police report. The vehicle was towed to the dealer. The contact received notification from the dealer of NHTSA Campaign Number: 21V727000 (ENGINE) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and opened a case regarding the matter. The approximate failure mileage was 96,000.

- Wheeling, WV, USA

On September 20th, 2021, I was on my way to my appointment with Maguire Hyundai in Ithaca, NY when the engine in my 2017 Hyundai Tucson failed. I ended up having to get my car towed to the dealership at my own expense. I made the appointment originally because my car had been making strange noises for 1-2 weeks and the check engine light had come on. At this time, there was not yet a recall for this engine failure in 2017 Tucsons (or at least I had not been notified of one yet and the dealership said nothing about it). According to your website, the recall campaign for the exact issue/situation with my car began September 17th, 2021, and since having my car towed to the dealership I have received multiple notices about the recall. Maguire Hyundai has had my car since September 20th, and the engine has still not been replaced. They tested the engine and found that it was punctured and needed to be replaced. They claimed they had to contact the warranty folks to get approval that it would be covered, which I don't understand because if there's a recall it should be replaced at no charge. Once they got that approval, they said it could take awhile for the engine to get here and for them to actually work on the car. I received a call on 1/27/22 that they finally put the new engine into my car, but the engine does not work/they were sent a bad engine. It has been over 4 months now that they've had my car and we have gotten nowhere. I am skeptical about what this dealership is telling me and if they know what they are doing/have really been doing their best to get my car taken care of. I feel that my car not being finished after 4 months is absurd and I am seeking any assistance possible with this matter.

- Camillus, NY, USA

The contact owns a 2017 Hyundai Tucson. The contact stated while her son was driving 65 MPH, he heard an abnormal noise and the vehicle was seized. The contact stated no warning light was illuminated. The driver was able to coast to the right side of the roadway. The contact drove to his location and was unable to restart the vehicle. The vehicle was not drivable. The contact called multiple local dealers and made them aware of the failure however, the dealers already had too many vehicles with the same failure and declined to service her vehicle. The contact towed the vehicle to an independent mechanic and associate the failure with NHTSA Campaign Number: 21V727000 (Engine). The contact stated a week later, she received notification of NHTSA Campaign Number: 21V727000 (Engine) however, the part to do the recall repair was unavailable. The manufacturer had been informed of the failure and the contact was informed to locate a dealer who would service the recall and to then tow the vehicle to that dealer. The contact called Taylor Hyundai of Perrysburg (12681 Eckel Junction Rd, Perrysburg, OH 43551: (419) 931-8000) and made them aware of the failure. The contact towed the vehicle to LaFontaine Hyundai (1847 S Telegraph Rd, Dearborn, MI 48124: (833) 998-0488) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired but was pending repairs. The failure mileage was approximately 78,700. Parts distribution disconnect.

- Canton, MI, USA

We purchased a new Hyundai Tucson 1.6 Turbo in June 2017. In June 2021 the Check engine light came on and the car stopped. There weren't any signs of issues but abruptly stopped. We had the car towed to Shottenkirk Hyundai. We were told the car needed a new motor. Hyundai corporate said they would split the cost of a goodwill motor with us, but we would have to wait until November for it to come in. Our cost was $4500. We agreed. Then we were called and told sorry you need a Catalytic Converter also additional $600. We agreed, as I was pregnant and just wanted my car back. In December, we were told sorry but your wiring harness is bad and that's what made the motor fail. So that will be an additional $4500. At which point we were in the hospital having our newborn. We told them not to do anything else as we weren't going to spend $10K on this vehicle. We are at our wits end with this car and dealing with the dealership and the corporate office and don't know what else to do. There is currently a recall to replace motors in 2017 Hyundai Tucson's but since ours is a 1.6 it isn't within the recall. How can it not be included in the recall when it is having the same issues as the 2017 Tucson 2.0

- Waleska, GA, USA

The contact owns a 2017 Hyundai Tucson. The contact stated while driving approximately 35 MPH, the oil and battery lights illuminated continuously. Additionally, the vehicle decelerated and stalled. The vehicle was unable to restart. The vehicle was towed to the dealer. The contact was informed that there was no oil in the engine. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 55,164.

- Hayward, CA, USA

The contact owns a 2017 Hyundai Tucson. The contact stated that when he proceeded to start his vehicle, the engine hesitated to start. The contact stated that his vehicle did eventually start after the third attempt. The contact stated that at the time several engine lights illuminated. The contact stated that in the past he has taken his vehicle to the dealer to be repaired due to a previous recall, however, the contact stated that prior to the dealer repairing the recall doing a computer diagnostic test, there were no issues found. The dealer was contacted and was advised to bring in his vehicle, and that it was an issue with his motor. The contact stated after doing his own research, he found that the same year, make, and model vehicle experienced the same failure as his vehicle and was under recall NHTSA Campaign Number: 21V727000 (ENGINE). The failure mileage was 65,000.

- St Louis, MO, USA

The contact owns a 2017 Hyundai Sonata. The contact stated that the vehicle was making an abnormal sound. The contact stated that there was a glitch in the radio. Additionally, the radio would turn ON and OFF independently. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was unknown.

- Redford, MI, USA

The contact owns a 2017 Hyundai Tucson. The contact stated while his fiance was driving 40 mph, she started to smell fuel fumes inside of the cab of the vehicle and started to get a headache/nauseous. The driver was able to park at a near gas station and waited for the contact to drive to his location, to verify the fuel cap. The contact stated no failure was found and secured the fuel cap. The contact followed the drive to their residence. The driver was able to continue driving at 20 mph but the vehicle began to jerk and the check engine warning light was illuminated. The driver stated she saw black smoke exiting from the rear of the vehicle. The driver was able to park on the side of the road and stated the smoke extinguished on its own. The driver was able to continue driving slowly to their near residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The VIN was associated with NHTSA Campaign Number: 20V543000 (SERVICE BRAKES, HYDRAULIC) & NHTSA Campaign Number: 21V727000 (ENGINE). The manufacturer had not been informed of the failure. The failure mileage was 96,830.

- Fairhope, AL, USA

Vehicle throttle body sticks and causes hesitation when accelerating from a stationary position. This is a serious safety concern when turning in front of on coming traffic or cross at an intersection. This make, model, year vehicle has been recalled for this issue, but not every vehicle manufactured during the year -??2017-?? was recalled, as my vehicle does not show up as a recall.

- Westminster , MD, USA

Connecting rod bearing failure. Threw rod into oil pan and made a hole. Engine stared to smoke and almost caught fire.

- Cary, NC, USA

The contact owns a 2017 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 21V727000 (Engine). The contact stated that while driving at an undisclosed speed, the vehicle stalled. There was oil leaking onto the ground. The vehicle was towed to the dealer and diagnosed that there was no oil in the engine, which caused the vehicle to stall. The dealer informed the contact that they would not perform the recall repair since it was not related to the failure. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that the vehicle did not have warranty coverage for the repair. The failure mileage was 63,099.

- Baltimore, MD, USA

The contact owns a 2017 Hyundai Tucson. While at a complete stop, the contact stated that white smoke began to emit from the engine upon the depression of the accelerator pedal. The vehicle then began to stall as the check engine light illuminated; eventually, all warning lights illuminated on the instrument panel. The contact made multiple attempts to restart the vehicle however, the vehicle failed to start up. The contact had the vehicle towed to an independent mechanic where they informed her that there were two recalls on her vehicle; NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulic) and 21V727000 (Engine). The mechanic recommended that the vehicle be towed to a dealer for service. Both the dealer and the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was approximately 90,000. Engine needs to be replaced, case #[XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).-??

- Duluth, GA, USA

The contact owns a 2017 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 21V727000 (Engine). The contact stated that while driving at 15 MPH, the vehicle stalled. The vehicle was towed to the dealer and diagnosed with engine failure. The engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that she needed to pay 25% of the cost for the engine replacement. The failure mileage was approximately 62,000.

- Farmington, WA, USA

2017 Hyundai Tucson is part of engine recalls 209 & 966. Car purchased through Carvana begin of May, after initial recall issued but unaware car was impacted. All that is listed on recall page is?CAMP 966 - ENGINE MONITORING LOGIC - VARIOUS MODELS which most certainly does not indicate a major issue or immediate need to address. In August, took car in for oil change and almost immediately had the engine fail. The oil change establishment sent to an automotive garage of their choosing to have replaced. At that time the latest and most severe recall was not yet in place. On November 18, quite rapidly, below warning signs and issues were experienced creating a very dangerous situation.? * Abnormal (knocking) noise from the engine * Reduced engine power and/or hesitation * Illumination of the Check Engine warning light * Illumination of engine oil pressure warning light * A burning smell, oil leaking, and/or smoke (all of the above)? This the led to stranded on the side of road with smoking, dangerous vehicle. Had to have car towed to the nearest dealership Red Rock Grand Junction which then said couldn-??t do anything due to not following initial recall for software.? Contacted Hyundai customer service repeatedly to try and remedy situation. Finally case manager stated engine repair would begin immediately, but dealership stated would only start after paying $300 for new battery; battery that worked when car was towed. When stated as much, then again told weren-??t responsible for replacing engine due to failure to install the software. Nowhere in the campaign information does it state that this is a requirement.? Hyundai had created a very dangerous situation and is refusing to remedy based on loophole leaving people stranded with unusable fire hazard cars by no fault of their own.

- Gunnison, CO, USA

The contact owns a 2017 Hyundai Tucson. The contact stated while driving approximately 45 MPH, the vehicle stalled without warning. The contact was able to restart the vehicle. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer to be inspected. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V727000 (Engine). The manufacturer was informed of the failure. The failure mileage was approximately 44,000.

- Omaha, NE, USA

Vehicle is experiencing transmission hesitation and often fails to engage while entering traffic or passing in the highway. This is a safety issue affecting myself and other motorists on the road. There are hundreds of complaints to NHTSA regarding this issue and my vehicle is affected as well. Dealer refuses to acknowledge or rectify issue even though vehicle is still under warranty.

- Johnston, RI, USA

The contact owns a 2017 Hyundai Tucson. The contact stated while driving 70 MPH, she heard abnormal knocking sounds coming from the engine. The check engine and oil warning lights were then illuminated. The contact pulled into a gas station to check the fluids and had the gas station attendant check the vehicle but could not determine the cause for the failure. The contact continued to drive for a few more miles when the check engine warning light started to flash and the vehicle lost motive power. The contact veered over to the side of the road but was unable to restart the vehicle. The vehicle was towed to the residence then towed to the local dealer to be diagnosed. The vehicle was not yet diagnosed or repaired. The contact was concerned that the failure was related to NHTSA Campaign Number: 21V727000 (Engine). The manufacturer was made aware of the failure. The failure mileage was approximately 68,821.

- Blue Springs, MO, USA

The engine started making a knocking sound when I left home going to work. I thought that I may have gotten some bad gasoline. No lights were showing on the dash. I work about 30 miles away from home. A few miles away from work the knocking sound increased and still no warning lights on my dash. As I got close to work, less than a mile away, the knocking got extremely loud and the check engine light came on when I pulled in to work. I cannot drive this car and I was afraid that I would be stranded on the road somewhere or the engine may catch on fire because I could smell a burnt odor. A mechanic came to my work place and said he thought that the engine would need rebuilding or replacing. Why Hyundai would have a check engine light finally come on after the engine was about fall apart is just stupid.

- Fort Walton Beach, FL, USA

The contact owns a 2017 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 21V727000 (Engine) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

- Hinsdale, NH, USA

Engine started to make a strange noise and wasn't accelerating like normal, there were no dashboard warning or indocation lights. Less than 24 hours later while driving to a mechanic it got significantly worse within minutes of starting and than while driving on the highway a loud kind of snapping noise occured. The vehicle was not able to accelerate and the engine was completely deadlined and had to be coasted into a lot from an off ramp putting myself and others on the road at risk. A trail of oil was visible from where it had coasted and then below it after it got towed. It was taken to the closest mechanic who informed me there was a hole in the engine block and that the vehicle had a recall. It was then taken to a hyundai dealership where it was verbally mentioned that the vehicle broke due to a recall but since then the only statement has been that it would be repaired under warranty and no diagnosis has been provided.

- Washington, DC, USA