CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
10.0
really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
12,048 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle will not accelerate past 30 mph after being stopped. Pressing the accelerator actually slowed the vehicle further. I see a recall for this problem, but supposedly my vehicle (which I recently purchased used) was not part of the recall (my VIN) although it was manufactured during the May 20, 2015 to May 31, 2016 time period for recall 16V628000.
The contact owns a 2016 Hyundai Tucson. On several occasions, while accelerating from a stop, the vehicle hesitated. Additionally, while driving at low speeds, the vehicle shuddered uncontrollably. The vehicle was taken to keyes mission hills Hyundai (located at 10240 sepulveda blvd, mission hills, ca 91345, (818) 924-4654) where it was diagnosed that the fuel and/or dual clutch transmission caused the failure. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 16V628000 (power train, electrical system). The manufacturer was contacted. The approximate failure mileage was 24,500.
Intermittent acceleration or stalling while stationary or in motion during normal driving conditions on roads or parking lots. The problem occurs when accelerating the vehicle over accelerates or attempts to stall. This has occurred often with startling results. Have been told by two Hyundai dealers service departments that this is caused by the "double shift transmission" and that although Hyundai is aware, there is no fix to the problem -- that I just have to get use to it! unanticipated acceleration and/or stalling is a safety concern that should not be tolerated. This has occurred many times since I have owned this vehicle from December 2015 with the most recent date indicated below.
I have a 2016 limited edition Tucson with 1.6 turbo. This was not an initial issue but an issue that builds up and continues to become worse the more miles I place on the car. There are hesitations, stuttering and failure to move when the vehicle accelerates. This causes fear and doubts of safety. I have had multiple drivers test my vehicle as well and come to the same startling result. There is also unusual vibrations when slowing down in speed, especially when parking. I take my car into frequent and routine maintenance yet they cannot find a fix to the issue but rather excuses. I no longer enjoy driving my car and do not trust the line of vehicles any longer.
I have a 2016 Hyundai Tucson and experiencing transmission problems of slow start after a rolling kind of stop/go situation.it got really bad and started screeching when in a stop/go situation or from a stop. Multiple visits to dealerships and all they can say that this is a common problem with this model and there is no fix. Simple research and I found many others with the same issue. In fact Hyundai acknowledge the issue and released a software patch but has not fixed the issues. It is very dangerous to drive the car as it does not move forward while pressing on gas.
- Alexandria, VA, USA
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First I'll start with Hyundai's commitment. 'all of us at Hyundai are working to deliver exceptional customer service and complete owner satisfaction. While we take pride in our brand and are committed to always improving vehicle quality, technology, and service, we understand that sometimes problems can arise. If they do, we want to be the first to help. If you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your vehicle, or have received a solicitation letter from a lemon law attorney, please let us know. While you may have considered contacting the better business bureau (BBB), lemon law attorneys or your state's attorney general, our customer care department is here to address any concern you might have'no issue is too big or too small. Our goal is to give you one-on-one, personalized service and provide you with the best possible solution in the shortest amount of time. That's our commitment to you.' My truck continually stall & stop in traffic it makes a loud knocking, ticking hissing sound while driving. Faulty fuel pump and fuel injectors causing unbearable burning smell. It rolled backwards while at a traffic light. Engine failed and the car stayed in the shop from 6/11/18 to 9/4/18 and returned on 9/6/18 then released on 9/18/18 and returned on 9/18/18.
When accelerating I step on the gas and the car barely moves forward and then you can feel the transmission disengage while the rpms continue to rise but at this point you are stuck in the middle of an intersection with no power, im sure you can imagine the safety concerns with this. Then, sometimes 2 seconds, sometimes 5-10 seconds later the transmission engages and the car launches forward due to the high rpms. Im sure this isnt good for the transmission and it is easy to lose control of a car launching in this manner. We have had numerous close calls on the road. There are also times when I step on the gas and the rpms rise but the car does nothing at all. I will put it in park and then drive multiple times and the car still wont move. I have had to turn the car off in the middle of an intersection in order to get the transmission to work properly. When I brought these complaints to Hyundai they said they were aware and told me they had just issued a recall. So I brought my car in to have it fix. I was really excited to finally have what I paid for. Well, I was extremely disappointed when I picked up the car because the recall did absolutely nothing. We are actually experiencing these problems more frequently. Some technicians and Hyundai motors usa tell me that I dont know how to drive a dual clutch transmission and say that I shouldnt expect the car to accelerate when I step on the gas. Let me repeat, I shouldnt expect the car to accelerate when I step on the gas! they also sent me a youtube video to teach me how to drive a dual clutch transmission which I found insulting. I know how to drive a car! other technicians from arapahoe Hyundai admit that there is a major safety issue with this car and they would never put their family in one. The NHTSA needs to investigate this car and take it off the road.
This vehicle, as other 2016 and 2017 Hyundai Tucsons, has a problem with smooth and safe acceleration from a dead stop. There is a sputter, hesitation that happens each time, sometimes stronger than others. If you were making a left turn across traffic, the sputter is enough to place you in potential danger. We have taken this to our local Hyundai dealer in the 86001 zip code. We were told that other customers with the 2016-17 Hyundai Tucson have similar complaints however the manufacturer has not issued any recalls nor made any suggestions on how to fix the problem. We have contacted Hyundai customer service and have been told basically that they are sorry that we don't like the vehicle but they can't satisfy everyone. I have those emails to forward to you when needed.
When starting from a complete stop or stationary, the car hesitates, almost seems to choke, and then lurches forward with a burst when trying to enter into traffic. It is hard to anticipate whether it will move or not when trying to pull out into traffic from a stop sign. Once moving the car seems to operate and accelerate without any problem. This issue was noted in an earlier recall (August 2016). A software "fix" was implemented. Immediately afterward, I felt there was some small noticeable positive change. However, any early indication of improvement has now been lost. It is deeply concerning that the car may choose to go or not when trying to pull out into traffic. This happens extremely often - almost daily. While I selected a date of occurrence below, it was only to satisfy the form's requirements.
I had taken my tuscon in 3 different times for all the same issues every time (1) delayed acceleration from a complete stop while crossing oncoming traffic with my 2 yr old son in the car (2) not accelerating at all from a complete stop but the RPM's revving high before finally jerking into gear and taking off and (3) jerking when I am in traffic and I press the gas. All 3 times, the "repair" was explained to me as a "computer update". the car would drive fine for about a week, then the issues would resume. The service dept told me this is how the dct works. Then I saw that there was finally a recall being issued and I thought "oh yay! they finally figured out what the problem was so I can take it in this one last time and I'll be good to go!" after only one day we were back to the same issues. The service dept once again said that "unfortunately, computer updates will be a normal thing for this dct system" are you freakin' kidding me"! this is not normal! you mean to tell me that every time my car starts stalling while I am crossing oncoming traffic, potentially causing an accident that could cause my son, myself or someone else serious injury, if not death, that I need to bring it in for a "computer update"?" they also suggested that I try driving it in sport mode all the time or using the manual shifter to see if that would help with the hesitation and/or stalling and jerking. If I wanted to shift, I would have bought a manual. When I press the gas, I want to go. I don't want to worry that this might the time that the transmission doesn't quite engage in time while I'm crossing traffic and something serious/fatal happens. I am extremely unhappy with this car, I am extremely unhappy with the dealership and their passive attitude towards this ongoing issue but most of all, I feel extremely unsafe in this vehicle and no one seems to be taking that seriously.
The contact owns a 2016 Hyundai Tucson. While at a red light with the brake pedal depressed, the vehicle hesitated as if it would stall. After approximately thirty seconds, the vehicle drove normally. The failure occurred daily. The dealer could not duplicate the failure and recommended using a different type of fuel. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 18,904.
The dual clutch manual transmission "freezes" in neutral even though the car is in drive. The vehicle won't move. This is a dangerous situation. It happens sporadically. The engine is also very balky and sluggish on acceleration.
When I try to accelerate from a stop at at a slow speed this car has extreme lag. Sometimes it can take up to 3 seconds for the engine to respond and then all of a sudden the car jumps and accelerates too quickly. This problem has made it very difficult to judge when I can cross traffic because I never know when the car will actually accelerate.
At stops on city streets the transmission does not always engage and move forward. On multiple occasions the vehicle has rolled backwards up to 3 ft. Before transmission engaged and moves forward. Additionally the car attempts to stall after backing out and shifting to drive.
From a stationary start the vehicle rpms rise but does not always move forward. On several occasions the Tucson has rolled backwards up to several feet from a stop before engaging and moving forward. Can't rely on it when turning left across traffic. No issues on freeways, only from stops on city streets.
Standing at red light with foot on brake pedal. When light change to green, I tok foot of brake and stept on gas pedal. The engen started to race but car would not move. After severel seconds and cars behind me honking their horn, car would lurch forward and slowely gain speed. I was going strait forward so I did not cut anyone off. If I had been making a left hand turn on this two way street, I mostlikely would have hit someone or they would have hit me. Bringing car to island Hyundai on staten island N.Y. tomorrow.
Numerous visits to a service department with no results. No movement from a stop, rpms revved upwards to 6000, finally screeched across the intersection. Total unsafe vehicle to drive. Something needs to be done.
"takata recall" -the transmission does not engage at the proper times. Headrests make your head bend so far foward your chin is almost touching your chest.
A D V E R T I S E M E N T S
- Boynton Beach, FL, USA