CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
10.0
really awful
Crashes / Fires:
2 / 15
Injuries / Deaths:
1 / 0
Average Mileage:
23,362 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In August 2016 I purchased a 2016 Hyundai Tucson limited. Since day one, while in traffic the vehicle will begin to shudder until near stall. The shuddering occurs when either rolling forward, accelerating the gas, or sitting idle, as a result my car does not respond to acceleration at all times. During my first month of ownership the dealer did a software update which did not fix the problem. This is becoming increasingly dangerous, my wife's is the primary driver and she is reluctant to drive it for fear that she will be injured in an accident. I have been to the dealership numerous times and get no real answers except that the car checks out fine and they cannot duplicate the issue. They do, however, acknowledge that the problem is a design issue in the transmission. This problem persists no matter what drive mode I am in. I have tried turning off the ac but that has no affect. I had one instance where, while moving from stop to make a left turn in an intersection, the car stumbled and stalled in the intersection and we narrowly missed being hit by the car behind me. We help with transportation for the grandkids and we cannot drive the 10 year old in this car, she gets car sick from the shuddering/hesitation. As a result, we have to substitute another vehicle on the days we drive her.
Engine failer, hyundia wants engine returned not allowing dealer to disasemble engine in order to find out the cause.car revs up when eclerating fast in traffic extremely dangerous car will not move until letting off accelerator.
Due to the dual clutch transmission, my vehicle shakes and stalls when trying to push on the gas and accelerate. The engine loses power and I'm stepping on the accelerator while my whole vehicle shakes and maybe goes forward about two feet over 20 seconds before it will actually start moving like it should, often times leaving me in an unsafe position if this happens while making a left hand turn and gaging when I can safely proceed through oncoming traffic.
Bought certified 2016 Hyundai Tucson turbo ltd with eco and dual clutch transmission. I've had it for 5 days. I bought it for my son and daughter to attend high school. The car kept acting like it was going to stall at every stop, it kept stuttering, and when you are accelerating and take your foot off the pedal the rpms keep rising, and doesn't switch gears. It refs and RPM goes up but it doesn't switch gears up or down shift either. The engine revs high and won't switch gears. It's like it wants to accelerate when you want it to slow down and when stopped it wants to stall. Today it happened. We came to a stop so we could turn left onto an onramp on highway, (have to cross over other lane to go on on ramp), and it stuttered and stalled on opposite oncoming traffic side, before we could reach the ramp. My son was driving and I was in front seat and daughter was in back seat, I got scared, as you can't see what coming over the hill on side we stalled (oncoming traffic). The guy saw we had stalled and ran out and started waving something down. It was an oncoming semi. Thankfully he was able to redirect him or we would have been struck. We got the car started again and were able to get home. I looked up what had happened and saw that there was a mass recall of my exact car model, in the exact time frame of vehicle being made. The recall was for the exact things that are and did happen to us. I contacted the dealer and asked them why they never divulged this information and they said the didn't know. I read on the NHTSA site that my exact SUV, made the same date, Hyundai had recalled, but mine for some reason is not. Problem is when I put my VIN in, nothing comes up for a recall. I don't want to put my kids back in this car. I just dropped $24,000 5 days ago in a car loan. Please help.
I go to start my car in the morning and it is making a loud tapping noise the vehicle was stationary in my driveway. But as it warmed up it went away so I continued to drive to work it was fine all day but I figured I would let the dealership take a look at it since it's wasnt a pleasant noise. I drop the vehicle off and they said the oil is extremely low (I've only had this car for about a month) I had bought it from a dealership so I assumes all the fluids would be fine until I needed an oil change. Well they continued with the oil change and found metal shavings in the oil pan they then dropped the oil pan and found metal chunks. They told me the vehicle is still under the bumper to bumper warranty and that the engine needed to be replaced. I then asked around about why a vehicle this new would need the engine replaced and they said that Hyundai has a recall out for those engines that they tend to fail but I can not find anywhere that my vehicle has a recall. This has been the most inconvenient process the dealership has had my car for about a month and do not even have a eta for when the engine will come in.
- Denton, MD, USA
Search CarComplaints.com for these popular complaint phrases...
Vehicle was in dealership for transmission multiple times then last week a fuel pump now at the dealership due to the fact vehicle caught fire as I was driving it and pulling up T =O my home
Hyundai Tucson engine the vehicle is burning excess amounts of oil. The rate of engine oil loss is over one quart per 500 miles. My mechanic tells me his evaluation is the vehicle's turbo unit causes the engine to run very hot, and the internal seals are breaking down, causing oil to mix with the fuel. The solution is an engine rebuild, which will cost over $3,000. Such a rebuild will result in the same issue arising again after the vehicle is in use for a period of time. The manufacturer has refused to address the issue, as I have corresponded with them about it. The issue is generic to all Hyundai Tucsons with 1.6 litre turbocharged engine. My mechanic has researched the issue, and says it occurs in all Hyundai Tucson vehicles with this engine configuration. There are other issues related to build quality, transmission, and other components, but this issue of the defective engine design is obviously the most important. The dealer that sold me this vehicle knew of this condition and did not disclose it at the time of sale, and represented that the engine was in sound working order.
I have a 2016 limited edition Tucson with 1.6 turbo. This was not an initial issue but an issue that builds up and continues to become worse the more miles I place on the car. There are hesitations, stuttering and failure to move when the vehicle accelerates. This causes fear and doubts of safety. I have had multiple drivers test my vehicle as well and come to the same startling result. There is also unusual vibrations when slowing down in speed, especially when parking. I take my car into frequent and routine maintenance yet they cannot find a fix to the issue but rather excuses. I no longer enjoy driving my car and do not trust the line of vehicles any longer.
Transmission issues. When merging on the freeway, vehicle would not accelerate. Violent shuttering during low speeds and vehicle slips out of gear between 10-20 mph. Hyundai has acknowledged that car is not safe to drive. Cat had been in service for 50+ day for the same issues, 4 times. Hyundai replaces transmission and I am still have issues while driving at low speeds.
I put the car in reverse to pull out of the parking spot. The engine died while the car was in reverse. The steering wheel lock and I had to stop the car put it in park. Restart the engine.
I have a 2016 Hyundai tuscon ltd. 1.6 turbo, with a dual clutch transmission (dct). I love this vehicle's design, features, and specs. This car would be fantastic if it were not for the hazardous, defective, and dysfunctional dual clutch transmission. October of 2016 NHTSA had Hyundai to issue a recall and in 2017 a computer software update. Neither has fixed the (dct) issue. From a complete stop or a slow rolling stop, the vehicles' transmissions lag, shudder, buck, hesitate, and lurches forward shifting between the first couple of gears. At its worst it seems to stall then propel forward uncontrollably. After the 2nd gear the transmission transitions smoothly. This safety hazard comes into play when drivers are attempting to merge onto the highway or traffic. Espically when attempting to time and shoot a gap in the flow of traffic. The vehicle may or may not accelerate effectively or at all. This unpredictable performance is extremly dangerous and liable to cause or continue to cause accidents. The only way to avoid this issue is to drive the vehicle in "sport mode!" the dct issue seems to only affect "eco" and "regular" driving modes. There are hundreds of complaints and testimonies revolving around the dct problem. It is a known problem with consumers, dealerships' service departments, and Hyundai Consumer Affairs. After the intial recall and software updates on the dct problems, the vehicles still demonstrate the same poor and defective dct performance. Now the service departments and Hyundai Consumer Affairs are no longer acknowledging the dct defect. They simply reply that the issue was recalled and fixed in 2016 and 2017 and that "the car is performing the way it was designed to, " despite the clear and apparent design flaw! Hyundai is making it clear to the consumers that they will not revisit nor take accountabilty of the faulty dual clutch transmission.
I have a 2016 Hyundai Tucson and experiencing transmission problems of slow start after a rolling kind of stop/go situation.it got really bad and started screeching when in a stop/go situation or from a stop. Multiple visits to dealerships and all they can say that this is a common problem with this model and there is no fix. Simple research and I found many others with the same issue. In fact Hyundai acknowledge the issue and released a software patch but has not fixed the issues. It is very dangerous to drive the car as it does not move forward while pressing on gas.
When changing the car from reverse to drive it bucks/shudders (not every time, but frequently enough to be concerning). When first put into drive after sitting all day it'll boost forward and shudder and continue to do that if you roll along at slow speeds. Sometime if you are turning and press the gas it will either not move quickly enough or suddenly boost forward. Dealer has reset boost sensor, replaced boost sensor, and replaced terminal boost sensor plugs into. I'm still experiencing this issue.
First I'll start with Hyundai's commitment. 'all of us at Hyundai are working to deliver exceptional customer service and complete owner satisfaction. While we take pride in our brand and are committed to always improving vehicle quality, technology, and service, we understand that sometimes problems can arise. If they do, we want to be the first to help. If you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your vehicle, or have received a solicitation letter from a lemon law attorney, please let us know. While you may have considered contacting the better business bureau (BBB), lemon law attorneys or your state's attorney general, our customer care department is here to address any concern you might have'no issue is too big or too small. Our goal is to give you one-on-one, personalized service and provide you with the best possible solution in the shortest amount of time. That's our commitment to you.' My truck continually stall & stop in traffic it makes a loud knocking, ticking hissing sound while driving. Faulty fuel pump and fuel injectors causing unbearable burning smell. It rolled backwards while at a traffic light. Engine failed and the car stayed in the shop from 6/11/18 to 9/4/18 and returned on 9/6/18 then released on 9/18/18 and returned on 9/18/18.
Coming to a stop /slow roll and accelerate there is a bad hesitation. Can be unsafe to pull out into traffic. Had Hyundai 149 recall performed and problem is better but not fixed. Talked to Hyundai service, they said they can't fix unless Hyundai comes out with new recall program.
I have owned a 2016 Hyundai Tucson for 2.5 years. In that time it has been in for several issues that can not be duplicated when at the service center and deemed "working fine, no codes present at this time". my issues have included loss of transmission control after a stop (software update fixed), intermittent headlamp that won't turn on, the media displaying "battery discharge warning" while car was running and in motion (headlamp replaced after several times taking to the dealership and I was lucky enough to have the warning light go on while the technician was there). Now the computer/dash board is restarting itself at 45 mph. This has occurred two times. The dash board went dark for 1 second and then started back up through is startup sequence. During this time, the engine is still running but I have no control over the transmission. If you push on the gas pedal it will increase rpms but not accelerate. During this time it is necessary to pull over and turn the car off and then back on. Again, no codes thrown and not reproducible at the service center. The service center found that the positive battery terminal was not completely tight and thought maybe this caused the issue. I am frustrated that something that could happen easily as this doesn't show up as an error since it caused a unsafe driving environment. 24 hours ago, while trying to make a left hand turn at a busy street the car started forward when gas pedal pressed but then stopped moving forward only to lurch forward after a second and pick up speed. I know that if I take it in for this it will be the same story: "we found nothing wrong. No codes thrown, bring it back if it happens again." This car is not safe to drive and the manufacture will not buy it back since there was no defect found...
The engine oil pressure warning light turned on without any auguries while driving on a highway. We pulled over the car as soon as possible, but the car could not be started again after we turned off the engine. We had the car towed to a Hyundai dealership, and then we were told the engine was seized and needed to be replaced. When we asked how it happened, they told us that our engine oil plug was missing, so all the engine oil was drained out. They checked our maintenance record, and found that we had an oil change three months back at another Hyundai dealership. We were told that it could be possible that the engine oil plug was not properly installed during last maintenance service, but they were not sure about it, after all it had been 3 months not 30 minutes since then. We were never given a sure reason for what happened to the car, but the engine replacement was taken care of by Hyundai warranty. Personally I don't think the 'maintenance mistake' hypothesis make sense. We did not drive this car daily, maximum average usage was about weekly, but long distance most times. If the plug was loose due to the maintenance, we should have a problem sooner unless the oil doesn't drain when a car is parked. In addition, it could not be someone loose the plug at a parking lot on purpose either. Because when we drove the car out, we did not notice any oil trace on the ground, and we had been continuously driving this car for about 2 hours before the engine failure happened. The most possible reason that I could think of is the engine was defective. I am hoping this issue can be brought into a formal investigation, because it could lead to very serious consequences.
When accelerating I step on the gas and the car barely moves forward and then you can feel the transmission disengage while the rpms continue to rise but at this point you are stuck in the middle of an intersection with no power, im sure you can imagine the safety concerns with this. Then, sometimes 2 seconds, sometimes 5-10 seconds later the transmission engages and the car launches forward due to the high rpms. Im sure this isnt good for the transmission and it is easy to lose control of a car launching in this manner. We have had numerous close calls on the road. There are also times when I step on the gas and the rpms rise but the car does nothing at all. I will put it in park and then drive multiple times and the car still wont move. I have had to turn the car off in the middle of an intersection in order to get the transmission to work properly. When I brought these complaints to Hyundai they said they were aware and told me they had just issued a recall. So I brought my car in to have it fix. I was really excited to finally have what I paid for. Well, I was extremely disappointed when I picked up the car because the recall did absolutely nothing. We are actually experiencing these problems more frequently. Some technicians and Hyundai motors usa tell me that I dont know how to drive a dual clutch transmission and say that I shouldnt expect the car to accelerate when I step on the gas. Let me repeat, I shouldnt expect the car to accelerate when I step on the gas! they also sent me a youtube video to teach me how to drive a dual clutch transmission which I found insulting. I know how to drive a car! other technicians from arapahoe Hyundai admit that there is a major safety issue with this car and they would never put their family in one. The NHTSA needs to investigate this car and take it off the road.
A D V E R T I S E M E N T S
- Sun Lakes, AZ, USA