CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
8.6
pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
3,250 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Hyundai Tucson. While applying the accelerator pedal, the vehicle failed to accelerate from a stop. The vehicle would also automatically shift into neutral without warning. The contact would have to depress the brake pedal for at least five seconds and then depress the accelerator pedal to move the vehicle. The contact stated that the vehicle was first taken to earnhardt Hyundai (10401 papago fwy, avondale, AZ 85323 (623) 388-5800) where it was diagnosed with a software failure and the transmission software had to be re-written. The contact stated that the software was updated, but the failure recurred. The vehicle was then taken to rodeo Hyundai (12925 N autoshow ave, surprise, AZ 85388 (623) 214-4100) where it was diagnosed with the same software malfunction. The software was updated for the second time, but the failure persisted. The manufacturer was made aware of the failures, but did not offer any assistance. The contact mentioned that the manufacturer emailed the dealer a manual on how to correctly operate the vehicle. The failure mileage was approximately 2,500. Updated 09/27/17
The contact owns a 2016 Hyundai Tucson. While driving, the speed reduced independently on numerous occasions. The dealer diagnosed that the vehicle needed a software update. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 4,000.
- Tecumseh, MI, USA
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- Surprise, AZ, USA