CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
10.0
really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
13,292 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The transmission at starting from a stop has hesitation and skips when slowing down. The car has no open recall for the transmission. It has been fixed or updated from the 2016 recall. This needs to be addressed and truly fixed.
I was driving my vehicle down my street when the engine died. Right before it died, I heard a brushing noise and then all the lights illuminated on the dash. There were no other warning noises or lights prior to engine failure. I checked the oil dipstick and there was no oil registering on it. The smear that was on the stick was black. The check engine or low oil light never came on to warn me of a potential problem. There is also no oil on my driveway which would indicate a slow leak. It was towed to the dealer where they told my the engine was dead and I needed a new one. This is not covered under the 10yr./100,000 mile powertrain warranty since I bought this (a year ago) from a friend who was the original owner. It has approximately 89,000 miles on it now. I'm thankful I was in my neighborhood when the engine failed and not on the interstate where I had been moments prior to this incident. It is still at the dealership where I have been quoted $7-9K for an engine replacement. They have offered $2,800 for a trade-in towards another vehicle as an option.
Since day one I have trouble whit the transmission, they reset it like 15 times and every now and then the dual clutch act crazy, today the reverse wont engage and drives super slow, I complain every single time to the dealer but they just refuse to do fix the transmission, , they said that they will reset the transmission every time that goes wrong, but what if pass the warranty " its normal to have such a bad or a defective transmission /or dual clutch issue"
The vehicle hesitate while you are in line on a fast food or when you are in a stop and go traffic jam, when you left the brake pedal. Several times when you press the gas pedal, the vehicle do not move, it take several seconds to move.
- San Juan, PR, USA
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For a few days prior to the incident, the car hesitated slightly from a dead stop while we accelerated. There were no warning lights from the car indicating any issue. Because it seemed odd, we made a appointment to take the car to the dealership to look into the issue. While waiting for our appointment on July 12th, 2020, merging onto the interstate, there was a failure of the transmission, such that the engine would just spin with no power going to the wheels at higher RPM's. feathering the throttle, a speed of about 45 mph could be attained on flat ground and significantly slower on hills. After limping it along to a local shop, were were told that the catalytic converter was clogged, causing it to overheat the torque converter, which had failed sending shrapnel through the transmission. They only knew this because they had to take the car apart, since even after the failure, no warning lights came on. We ended up needing a full transmission rebuild, a new torque converter and a new catalytic converter. This is a huge safety issue, especially since there was no indication from the cars warning systems that anything was wrong, even after the transmission failure. This could have lead to a very serious accident on the interstate.
The contact owns a 2016 Hyundai Tucson. The contact stated that while driving, the vehicle stalled with several unknown warning lights illuminated. The vehicle was restarted and driven to Hyundai de mayaguez, mayagez, 00682, puerto rico, to be diagnosed. The contact was informed that the crankshaft position sensor needed to be replaced. The contact stated that the vehicle failed to accelerate while driving to the dealer. The vehicle was not yet repaired due to the part not being available for the repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
When accelerating after stopping, the gas pedal will be pushed down but car will stall and not go. The engine will rev up, but the car does not move and then all of a sudden will accelerate forward. Also, when coasting in rush-hour, accelerating after a stop sign, the car will make jerking movements. It has been taken to a Hyundai dealership where they told me it is a dual-transmission so I just need to be more aggressive with it when taking off from stop light/stop sign. I know that this is not normal and most definitely needs to be revisited as there have obviously been enough complaints and has been an issue previously.
My vehicle is exhibiting issues with power. My car has stop on the hwy and has clanking noise when it gets close to 4000rpm. It's slow to speed up and sometimes stays at 50mph no matter how long my foot is on the accelerator. I've taken it in to get looked and even had a tune up and it's the same issue. In reverse it's fine but going forward that's when you can feel and hear the problems. This is a safety hazard and I don't have $5000 for a new transmission. My mechanic says it's internal issue with the power train. It needs to be recalled!
When starting from a full stop the car hesitates for 3 to 5 seconds before moving; making it unreliable and dangerous to pull out. When driving slowly in traffic or in a parking lot the car becomes very jerky as if running out of gas. This has happened since the day we bought it. Took it into the dealer ship to be checked out they test drove it and checked it out and said it is working the way that it should.we have lost our confidence in this car and feel that this is a safety issue.this is not acceptable,
The car doesnt go when you step on the gas, pulling out in traffic is dangerous. The problem exasturbated when the cars 1st 15 minutes of running. And anytime I go from a complete stop for longer than 30 seconds, there is little momentum, whether I'm turning or going forward. I have to use the 7 speed manual to ensure safety pulling out into cross traffic, the results could be deadly. The car has been brought in several times, but route 60 Hyundai, vero beach is rude! getting a loaner for this recall was horrific the 1st time, and they wouldn't give me a vehicle the 2nd, 3rd or 4th time. #2 the doors and windows, the passenger front door and the passenger rear door, do not open from the inside or out, as well as the passenger window no longer operates, god forbid there is an accident, there is no escape. This vehicle has had 4 recalls, 1 being the transmission issue. This vehicle gets scarier every day, and I am disabled already. I dont want to die in this vehicle.
The contact owns a 2016 Hyundai Tucson. The contact stated that while driving 70 mph, she heard an abnormal popping and grinding sound coming from the engine. The oil light warning light became illuminated on the instrument panel. Despite the vehicle losing power, the contact was able to drive the vehicle to her residence. Due to the failure, the contact had the vehicle towed to an independent mechanic where they diagnosed the vehicle with engine failure. The dealer nor the manufacturer had been notified of the failure. The vehicle had yet to be repaired. The failure mileage was 109,904.
Not long after I got the car I began experiencing issues with acceleration. My car would be very slow to respond when I put my foot on the accelerator, which could have led to numerous collisions (for example, there have been times where I'm turning left and need to go before oncoming traffic reaches me but the car hesitates to move. This hesitation is also often evident when I'm trying to speed up and merge onto the highway). I ended up emailing Hyundai usa in March of 2017 to inform them of my acceleration issues. I was surprised to receive an email and a phone call back, and was hopeful they would provide some answers that would help fix the issue, but in the end, the response I received was basically 'what do you want us to do about it?' I am now experiencing additional problems with the car. After the car has been parked for a little while it will jerk and shudder as I press on the accelerator. It will also do this after accelerating from a complete stop.
The contact owns a 2016 Hyundai tuscon. The contact stated that while attempting to accelerate, the vehicle had experienced jerking and vibration. The failure mainly occurred from a standing start. Additionally, while driving at various speeds, the vehicle would not immediately accelerate when pressing the accelerator pedal. The vehicle was taken to the local dealer (king Hyundai located at 1399 S federal hwy, deerfield beach, fl 33441) who performed a software upgrade but the failures continued to occur. The manufacturer was not notified of the failure. The failure mileage was 1,200.
The driver and back passenger door handles both just jammed one day, the driver window switch shorts out, dash lights will flash on and off randomly, the dealership has already replaced the transmission and the engine has been ticking for months and the dealership says its due to low oil and refused to look into it. Now its to the point of total engine failure.... please help me I havnt even had it for 2 years yet
Our Tucson shifted down as we pulled into an intersection and would not move more than 5 mph. We were nearly struck by a tractor-trailer. This is the third serious incident involving the transmission in this vehicle. We will not drive it until Hyundai replaces the transmission.
This vehicle is equipped with a dual clutch transmission. On several occasions (about twice a month, in various types of driving conditions), when attempting to accelerate from a slow roll or a complete stop, the engine has revved freely and the vehicle did not move forward, despite being in drive. This obviously creates an incredibly unsafe condition, since the loss of propulsion happens entirely without warning and can result in a collision. Hyundai is aware of issues with dual clutch transmissions in 2016 and other model year vehicles, and has issued a tsb to address problematic units (tsb # 19-at-002H). Despite the fact that my vehicle consistently and predictably exhibits symptoms identified in the diagnostic portion of that tsb (judder when coasting from a stop), my local Hyundai dealer has consulted with Hyundai corporate and concluded that the transmission is performing as designed. They were not able to replicate the loss of propulsion that I described. No repair prescribed by the tsb was performed.
The contact owns a 2016 Hyundai Tucson. The contact stated that after coming to a complete stop, the vehicle hesitated to move forward while depressing the accelerator, without warning. The vehicle was previously taken to manly Hyundai (2755 corby ave, santa rosa, ca 95407) where an unknown software update was performed on vehicle however, the failure persisted. The contact linked the failure to NHTSA campaign number: 16V628000 (power train, electrical system). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 5,000. The VIN was unavailable.
Got this car at the dealership in July last year. A few weeks before this happened you would notice a hesitation from the car to move forward when you press the gas pedal whiles driving on the road. The engine began to make loud knocking noises one morning and broke down while driving on the street. Got it towed to a Hyundai service shop and they are talking about making a "goodwill" repair which will end up costing $4800. I have read many complaints noted from the 2016 Tucson owners who experienced the same issues with their cars. This is obviously a manufacturing defect. The vehicle has been recalled before for a Tucson secondary hood latch recall campaign.
My car keeps having issues with acceleration. It struggles to manually shift gears when I try to go to 40 mph. I fear for my safety especially getting into highways since I struggle to keep up with traffic upon entering. I have taken it to the dealer already and problem persists.
A D V E R T I S E M E N T S
- Shelby, NC, USA