CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
10.0
really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
13,210 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Put the car in Drive and car failed to move with motor revving. Car finally moved about 20 mph max. Attempted to shift the car in and out of gear as well as shut it off and problem still existed. Got it home and made arrangements for tow truck to haul to dealer. In moving it the next day to prepare for tow truck the transmission worked normally and drove it to the dealer. Dealer could not duplicate the problem so they said there hands were essentially tied. Did and internet search on 2016 Tuscon DCT transmission problems and found the problem is very common. Hyundai attempted to address it with a computer update which this car has had. Many people have been placed in very dangerous situations with this problem. No warning lights were displayed despite the car being essentially undriveable. This is a known safety issue which should be addressed by the manufacturer. A car that suddenly becomes undriveable in traffic or leaving you stranded in the middle of nowhere is definitely a safety issue.
Inability to move the vehicle while in traffic, other 2016 Hyundai Tucsons have a recall for this problem. However, mine does not under my VIN, and the same exact thing is happening as described in 2016 Hyundai Tucson powertrain recall. (16V628000). My car doesn-??t want to go when I stop at stoplights right away, leading to a risk of an accident. No warning signs prior to problem. Noticed a few weeks after purchasing my car in October of 2021.others in car have noticed as long with maintenance people have driven it.
Transmission is defective. Car wanted to override my foot braking at lights & stop signs. The potential for the car to force me into traffic or a vehicle or wall in front of me made for a hazardous situation. Coconut Creek Hyundai Service Department (via [XXX]) stated the transmission had an internal failure & must be replaced. I do not know if the manufacturer, police, insurance representatives or others have inspected the transmission -- I am only aware that Coconut Creek Hyundai Service Department has inspected it. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. It first appeared in early November 2022. I tried to make an appointment & could not so I took it to the dealership on November 8, 2022. I bought this car from Coconut Creel Hyundai as Certified Used on September 6, 2019. Coconut Creek Hyundai in Coconut Creek, FL 33073 has had my car since Nov. 8, 2022. They replaced the defective transmission with another defective transmission the 1st week of December. I have had to pay out of my pocket for a rental car. Today is December 14, 2022. The least Hyundai can do is provide a car for me. The dealership has not done so. Hyundai USA (Case #: [XXX]) has not. My warranty only covers 10 days at $35 per day. A rental that I can use cost $40/day. I waited until December 1, 2022 to rent hoping my car would be fixed within a reasonable amount of time. My 10 days & my patience with this corporate pass the buck attitude has ended. I have no idea if the dealership got another new transmission or if they have installed it. This dealership has major communication issues. HyundaiUSA has lost a 3-time Hyundai owner. I just hung up with supervisor [XXX] from HyundaiUSA & she cannot authorize payment for a rental car nor speak to my case manager ([XXX]) about rental car payment/reimbursement. I have been without my car since Nov. 8, 2022. I stopped using my car Nov. 3, 2022 because it was too dangerous to do so. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION
Similar to the recall for Hyundai's newest vehicles with its dual clutch system, and to its recall for the 2016 Tucson my vehicle will be unresponsive when we accelerate, delayed or no acceleration, jerking, shuddering, shaking, and stalling. Not sure if this issue was covered under [XXX] et al, v. Hyundai Motor America. We had been complaining of the way my 2016 Hyundai Tucson ([XXX]) was driving since Apr 2019 (32,299 miles), and again Mar 2021 (44,857 miles), and on both instances we were told that was normal operation because of the car's dual clutch system. Now that the car has passed the warranty period (5 year/60,000 miles), Hyundai is telling us we have to replace the dual clutch, and that they're not covering it because the vehicle is now outside of the warranty period. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Car is burning engine oil at the rate of one quart a week after normal city driving. Usual and frquent oil changes and almost dry when going in for every 3000 miles oil change. Took to a private (non-Hyndai) mechanic shop Christian brothers in Colorado and told that perhaps that my car had some engine damage or problems due to burn of engine oil and not leaking. Next car began to have engine check light go on and off with never staying on for more than one day. Called Hyundai dealership and told that light had to be on solid and complete for inspection. This week car starting misfiring and dragging when acclerating. Black smoke coming out of exhaust and check engine light illuminated and stayed on. Could not get into delaership until November of 2022 and currently September of 2022. Once again took car to Christian Brothers for diagnostics and told car was full of carbon and misfiring and told unsafe to drive and would not work on car as they believed that engine was damaged/defective and needed to be replaced. Made appointment with PLanet Hyundai in Golden, Colorado where I purchased the car brand new. October 20th is my appointment and car will need to be towed. Undriveable and needing car to work to see my autistic clients in their homes. Final event with engine and misfiring happened at 104,000 just past the warranty time even though no one would look at the car despite my former complaints and concerns prior to the warranty expiration.
The contact owns a 2016 Hyundai Tucson. The contact stated while driving approximately 35 MPH, the RPM increased; however, the vehicle failed to respond. There was no warning light illuminated. There was an update performed on the transmission control module before; however, the failure reoccurred. The vehicle was taken to the dealer for diagnostic testing; however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 16V628000 (Power Train, Electrical System) however, the VIN was not included. The approximate failure mileage was 5,000.
I have made multiple complaints to Jenkins Hyundai of leesburg about my car hesitating and not going like it should and almost causing multiple accidents because it wouldn-??t go when it should. However, they stated nothing was out of the ordinary and to just drive it in sport mode. Well I-??m December of 2020, the turbo went out while driving home. They then wouldn-??t fix it until I had a friend state that her dad worked at a diff location and that it was covered under warranty. They told me they had to do an investigation to see if it was covered under warranty or not. They kept my car for a few weeks before I got a phone call on New Year-??s Eve stating my car was ready for pick up. Meanwhile, there was an active recall with the brakes from September of 2020, that they in fact did not fix while having my vehicle there. Fast forward to June 9, 2022, and my turbo went out again and there is water mixed with the oil in my car. I have made multiple reports along with others on the transmission issues and now making a report on the turbo. These vehicles are not safe, I don-??t understand why they have not been recalled for these issues.
While driving the car started making a clicking noise. Then shortly after the noise started, the car would no accelerate over 40mph. Once pulled over after this, we discovered that there was no oil in the engine. There have been no signs of oil loss and we also get our cars oil changed regularly and we were towards the end and already had an oil changed scheduled. There were also no warring lights that ever became illuminated while this all happened so we had no idea of the issues until the car was already seizing up. This seems to be a common issue with 2016 Hyundai Tucson-??s
This car is burning oil and locking up the engine while driving. This has happened multiple times now! I am changing the oil every couple two thousand miles instead of 3000, and sometimes even sooner than that. I was on the interstate a couple of times and the car will not accelerate. This is a danger to myself as well as other drivers. Why is this not being investigated"?" Looking through the complaints, it has been happening to so many people and no one is doing anything about it!
The dual clutch transmission is malfunctioning. The car is lurching when accelerating, failing to accelerate and/ or delayed acceleration, and shaking/ shuddering terribly. The car is available for inspection upon request. My safety as well as others is at risk because there have been multiple incidents where the car's accelerator wouldn't engage when going 70+ mph on the interstate almost causing an accident. The car also lurches and shakes terribly. Yes the problem has been confirmed. The problem has been inspected on similar cars having the same problems but not mine specifically. There were no other warning lamps, messages, or other symptoms of the problem prior to the failure. The problems first appears May 14, 2022.
Transmission can lurch forward or hesitate, shudder when accelerating from a stop. More problematic is the extreme vibration/shuddering of the car when in stop and go traffic. It is so severe passengers are actually thrusting back and forth in their seats. First occurrence was at 23,000 miles when a warning light came on saying, "transmission running high, pull over while driving in traffic." At the time I was driving in moderately heavy city traffic for about 20 minutes. Hyundai service reported they could not duplicate the problem, and no codes found in any system, so no repairs performed. Was informed service mechanic that this can happen in extended traffic. However, I had not been in extended traffic. I continued to experience other issues as noted above and when complained about them was told there was nothing wrong with the car, it just had some quirks with the transmission, nothing that needed repair. Recently my driving has changed from city to interstate driving and starting about 5,000 miles ago, the severe shuddering/vibrating happens when traffic is tied up on interstates. The car has not been overheated by hot weather or extended driving as suggested by the service center. When I took it back in for servicing I was informed there was a "dry and wet" type of transmission in the 2016 Tucson's, and I had the dry one which is problematic. Again, the mechanics were unable to duplicate the problem, and said there was nothing they could do to fix the car as it was inherent in this transmission. They suggested I contact Hyundai and ask for the transmission to be replaced as it was still under warranty. Current mileage is 39,000. I have contacted hyundai but they insist, I must take it back to the dealer so they can "duplicate the problem and repair it. It has been and continues to be very frustrating trying to deal with hyundai. I do not feel safe driving long distances in the car and consider it to be a safety concern. Please advise. Thank you, Ellen
Hyundai dealership just gave me my vehicle back after having it for 3 months replacing the engine due to engine failure which a class action law suite was filed about. While having my vehicle they also replaced all the ignition coils and spark plugs, 1 day after receiving my vehicle back my car throws the following codes and has to go back to the dealership. P0353- ignition coils C primary control circuit/open P0354- ignition coils D primary control circuit/open P0420- Catalyst system efficiency bele9 threshold bank 1
No or reduced acceleration after stopping, no shifting at all into gear, vehicle hesitating, especially in low gears at speeds less then 10 MPH while idling in traffic. Issues shifting into gear and accelerating when pushing accelerator especially when going downhill. Issue happens nearly every time the vehicle is driven. Rear driver's side door will not open from inside or outside of car. Seems to be an issue with the cable/pulley system. Could definitely be a safety hazard in an emergency situation.
The contact owns a 2016 Hyundai Tucson. The contact stated while driving at an undisclosed speed and attempting to merge into traffic, the vehicle failed to accelerate as needed. The contact stated that the vehicle failed to accelerate above 40 MPH while depressing the accelerator pedal. The contact stated that the vehicle was taken to the dealer however, the mechanic was unable to determine the cause of the failure. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 85,000.
My car has an unresponsive accelerator pedal, delayed or no acceleration, jerking, shuddering, shaking, and stalling. The defects cause dangerous and unsafe conditions, including failing to shift, stalling and delayed or unresponsive acceleration, especially from a stop. I have been stuck on major highways and have had to disconnect battery and wait just to get the car to restart and actually move. I have had to be towed just to get out of the way of traffic
The car vibrates, shakes, when stopped; hesitates, shakes, vibrates on accelerating from stopping, in traffic at stoplights. Incident becomes unsafe in traffic, etc. Reported to Dealer (Horne Hyundai, Mesa, AZ, 85120) and took car in for troubleshooting, diagnostics, or repair(s); twice, 1 st on Jan. 19, 2022, Dealer duplicated the same problem; Dealer technician performed 7 Type Judder Test, Vehicle Failed. Performed Transmission (TCU) update, Vehicle Passed, performed test drive, vehicle passed. Dealer acknowledged the same issue with vehicle; however reported to customer that it passed the Judder Test. Vehicle released to customer, no further testing or logic improvement. Customer drove vehicle home and incident occured again, less than 24 hrs from Dealer troubleshooting the incident. Customer returned vehicle to Dealer on Jan. 31, 2022; with the same issue; vibrating, hesitating, when stopping, and accelerating at stop lights, etc. Safety Issue in traffic. Dealer acknowledged the same issue again. Dealer technician again performed 7 Type Judder test. Judder detected. Performed Dual Clutch Transmission Detection and TCU Software updates, proceeded to test for Judder, Vehicle Passed. Returned vehicle to customer. Customer conferred with Dealer Service Manager about the vehicle issues, and was unable to resolve any further testing or next logical repair issues. Dealer suggested the customer contact the Manufacturer for further issues; unable to satisfy customer complaints of this issue and documented issues with previous recall of 41,000 Hyundai Tucson DCT issues and problems. Dealer could not reconcile with customer on why this VIN number was not included in the recall #149 for Hyundai Tucson vehicles; suggesting we report to NHTSA for the safety issue. This DCT issue is recurring with recurring "reprogramming by the Dealer(s) never really repairing anything, just software updates. Invoices 358494 (2) Horne Hyundai, Apache Junction, AZ 85120
The contact owns a 2016 Hyundai Tucson. The contact stated that soon after purchasing the vehicle, the vehicle would stall upon depression of the accelerator pedal as the RPM's would loudly rev. The contact took the vehicle back to the independent used auto shop where the vehicle was purchased and was informed that they would not service the transmission or offer any additional assistance. Upon investigation, the contact discovered NHTSA Campaign Number: 16V628000 (Power Train, Electrical System) which he linked to the failure. The manufacturer had been notified of the failure but provided no assistance. The contact called a local dealer and made an appointment for service. The vehicle was not repaired. The failure mileage was approximately 92,000.
A D V E R T I S E M E N T S
- Cody, WY, USA