CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
10.0
really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
13,292 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This vehicle seems to take off in third gear, shaking every time and stalling sometime. It has completely shut off at red lights and has stalled pulling out into traffic. The dealership has done 4 updates trying to correct the issue but it still occurs. All management of the dealership have driven this vehicle and agree that there is definitely a problem. The service manager put his foot on the brake and the gas as a demonstration to me and the vehicle dies out every time. They do not know how to fix the problem. The recall due out on October 28, 2016 was already done on September 27, 2016 and did not correct the issue.
This is my second complaint on this car. There has been previous problems with the transmission slipping and the car would not move. The car would suddenly lurch forward or backward if you were backing out of a parking space. We took our car to the dealership for service on September 20, 2016 while it was there two recalls were taken care of. One was recall 149 which is supposed to fix the problem. The other was for a hood latch. Since this service work there have been additional problems with the car. I began keeping a log before the last service work. Same type problems as before the recall was taken care of. Today, my wife called me in a panic about the car. She had tried to pull out on a highway and the car revved up but did not move. She said the car suddenly lurched forward very abruptly so much so the traction control light came on. She is scared to drive the car anymore. I called tameron Hyundai and spoke with randall in service. I explained the incidents that had happened since the recall. He asked if we could bring the car in today. We could not due to work reasons. I will be taking the car to the dealer tomorrow. Not sure what they will do or say. I too am very concerned about the safety of driving this car.
The contact owns a 2016 Hyundai Tucson. The contact stated that the vehicle hesitated to accelerate. The vehicle was taken to a dealer where the failure was unable to be duplicated. The dealer stated that the vehicle was operating as designed. The manufacturer was not made aware of the failure and the VIN was not included in NHTSA campaign number: 16V628000 (electrical system, power train). The failure mileage was 1,366.
The contact owns a 2016 Hyundai Tucson. While in stop-and-go traffic, the transmission temperature warning indicator illuminated. The accelerator pedal was depressed, but failed to respond. The vehicle was taken to the dealer to be diagnosed, but the failure could not be duplicated. The failure was intermittent. The vehicle was included in NHTSA campaign number: 16V628000 (power train). The manufacturer was notified of the failure. The approximate failure mileage was 12,330.
Problems with vehicle since purchase. Brought cat back to dealer for repair 4 times, but problems still remain. Prior to last software upgrade, car would not accelerate after stopping, would jerk without warning, slow going up hill, would roll back, and would stop and then propel forward. Once last recall (3) done, the car still in not driving appropriately. Car runs rough, still jerks, still slow to go up hill and still intermittently stops. Transmission warning (over heated) came on, yet the computer did not make note of it when read for problems as if it never happened. Car is unsafe, is not driving as expected nor as it should. Gas mileage is also very low, considerably lower than what was promised upon purchase.
- Bethel Park, PA, USA
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Transmission if faulty. Gears do not shift properly. When stopped, the car doesn't want to accelerate normally. Car stalls or jumps at random times - usually at low speeds - dangerous to drive. Have had recall computer fix completed at dealer - did not fix the issue. Issue with this every day.
The contact owns a 2016 Hyundai Tucson. The contact stated the vehicle experienced unintended deceleration and stalled while driving 60 mph. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the vehicle operated as designed. The manufacturer was notified of the failure. The contact referenced NHTSA campaign number: 16V628000 (electrical system, power train); however, the VIN was not included. The failure mileage was approximately 2,300.
The contact owns a 2016 Hyundai Tucson. While depressing the accelerator pedal, the vehicle failed to operate. The failure recurred numerous times. The vehicle was taken to a dealer and repaired, but the failure persisted. The VIN was not included in NHTSA campaign number: 16V628000 (electrical system, power train). The manufacturer was not notified of the failure. The failure mileage was unknown.
Brand new 2016 Hyundai Tucson limited AWD experienced problems at 350 mile odometer reading with dual clutch transmission causing 'false neutral' with inability to accelerate from a stop while in 'drive' and hesitation, and shuddering when in first and second gear. In random occasions, attempting to accelerate from a stop results in the vehicle rpms increasing with no movement of the vehicle. The dealership applied a software fix for the dtc based on a safety recall which resolved the 'false neutral' issue. However, unpredictable hesitation and shuddering still persist at 3,000 miles. Vehicle acceleration behaves unreliably and can best be described as indicative of a 16 year old learning to drive a manual transmission for the first time. Sometimes the vehicle accelerates smoothly with no issue. Other times the vehicle hesitates and shudders as if the vehicle were attempting to start in 2nd gear with a manual transmission and the vehicle wants to stall, and then slowly accelerates. Still other times the vehicle hesitates with no movement when the accelerator is depressed and then jumps forward as if 'popping the clutch' and then accelerates very aggressively. I took the vehicle to the dealership today (Sept 22, 2016) and they were able to reproduce the behavior and informed me that is the 'normal operating characteristics of a dual clutch transmission.' The problem with this transmission is the lack of confidence when needing to pull out in front of traffic. At all times you must give yourself a minimum of 2 seconds distance before pulling out into traffic because you simply do not know if the transmission will reliably engage and the vehicle will predictably accelerate. I should note that once the vehicle is past 10-15 mph, it accelerates and performs reliably and the transmission is responsive.
While driving the vehicle in normal around town traffic, we have had several incidents where an alarm began sounding, and the instrument panel displayed "transmission temperature is high! stop". we've taken the vehicle to have the dealer investigate, but they find nothing, can't duplicate it, and no indication that it even displayed the warning. They said it might be related to the current recall for the dct transmission on the Hyundai Tucson. I've contacted Hyundai and tried to ask if the dealer may be correct, but they said they can only refer me back to the dealer. It can be difficult and unsafe to find a place to "stop safely" at the drop of a hat as it demands.
The contact owns a 2016 Hyundai Tucson. After starting the vehicle, it failed to shift in drive or reverse. The vehicle shifted into neutral independently. The vehicle was towed to a dealer, but the failure was unable to be duplicated. The vehicle was not repaired and the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 4,153.
Multiple issues. Main issue for now- press the accelerator and the vehicle slows down. Major hesitation. Hesitates from a stop and when already driving. Today it shook and felt like it was going to die for the 2nd time since I've had it. It has been in the shop numerous times for multiple issues and has already had the throttle body and rear suspension replaced. It also had the hood latch replaced due to a recall and it was losing coolant apparently through the cap.
The contact rented a 2016 Hyundai Tucson. While driving at an unknown speed, the accelerator pedal was depressed, but the vehicle failed to accelerate and lost power without warning. The contact mentioned that the vehicle was previously serviced per NHTSA campaign number: 16V628000 (electrical system, power train). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 50. Updated 01/11/2017
I purchesed my new 2016 Hyundai tuscon turbo in Feb. I have had nothing but problems with it. It has always been sluggish on accelartion and at times won't move at all after a stop. It has had numerous "updates" for the transmision with no success. At times it will roll backwards when in drive as if it is in neutral while at drive thrus or on an incline. It remained in the shop for one of the times for more than 30 days. A Hyundai engineer has inspected my car and says that there is nothing wrong it. All of the issues I have had are not normal, and they agree but state that there is nothing wrong with it. The service dept have driven my car and agree that it still has the hesitation, but say their hands are tied until Hyundai has a solution. It doesn't throw a code on any of the issues. It has even died while driving down the road. It has been in the shop repeatedly for the same issues. Now, this last time, I am getting a battery discharge warning while driving down the highway. It is now back in the shop for that issue along with the same sluggish delayed acceleartion. I am 100% unhappy with this purchase. I see where hundai is making a recall, but I am unsure if this new update is any different from the other two my SUV has already had. This car is unsafe to drive and certainly has major issues.
Severe hesitation on take off. When slowing down in traffic in town, then accelerating tuscon jerks severely on take off. Pulling out of driveway on to street it hesitates. Dealership where tuscon was purchased did upgrade on computer chip for transmission but upgrade has not helped.
When beginning to take off from a stop, the car engine will rev up but the car will not move. All of a sudden the car will jerk forward. You never know when it will take off. I took my car back to the dealership for it's first service and complained about it. The service manager told me I just needed to learn how to drive it. The problem with the car has happened several times but was just very annoying to drive until recently. The other day I tried to cross a main highway. There was a car coming but normally I would have had plenty of time to cross safely. The car revved up but would not move. I pushed the accelerator all the way to the floor and the car engine revved way up and the transmission finally caught up. The car took off very abruptly. By this time the approaching car was too close and I should not have tried to cross. I have not logged any of the instances yet but will begin doing so now. There was another instance that comes to mind. I was parked facing downhill in a church parking lot. There was a parked car facing me directly in front of me. When I started to back out of the spot, the car revved up and it began rolling forward towards the other parked car. The transmission finally caught up and the car lurched backwards. I have noticed the problem a lot while going through drive thru restaurants. Not only is the car dangerous to drive, it is also very annoying to drive. At this point the solution I would prefer would be for the dealership to give me my down payment back and take the car back. I do not want to continue to pay high payments for a dangerous car.
The contact owns a 2016 Hyundai Tucson. While attempting to accelerate, the vehicle hesitated to move without warning. The vehicle would sometimes become stuck between 30 and 60 mph. The contact stated that the accelerator pedal was depressed all the way to the floorboard and the vehicle began to operate normally. The failure was intermittent and occurred on several occasions. The vehicle was towed to the dealer where a software update was performed; however, the failure recurred. The software was updated a total of three times, but the failure persisted. A month later, the vehicle was taken back to the dealer and kept for 40 days because the failure could not be determined. The dealer stated that the vehicle was being driven in eco-mode, which would hinder the performance of the vehicle to save fuel. The vehicle was included in and repaired per NHTSA campaign number: 16V628000 (electrical system, power train), but the remedy failed to repair the vehicle. The manufacturer was made aware of the failure. The approximate failure mileage was 25.
My car was stopped because I needed to make a left at a busy intersection. The tuscon was slow to respond when I pressed the gas pedal and I was almost struck. A software update was performed but there are still acceleration issues with this vehicle. I've told the Hyundai dealer that this SUV is unsafe and should not be on the road.
On August 7, 2016 traveling South on I 44 just North of the willis exit traffic slowed down I decelerated and then is traffic picked up I pushed on the accelerator and there was no power to the transmission. Top speed was 20 miles an hour I let off the excelerator pushed again had some power but not full power. Two cars coming up behind me doing 65 to 75 miles an hour had to detour around me one on the right one on the left. Chuck willis exit stop at stop light pushed on accelerator no power. Let it sit for one hour then drove it with no apparent problem. On August 8 returning to dallas pulled off of I 45 at corsicana slowed down for two trucks on the side of the access road. When I tried to accelerate again it would go 20 miles an hour. Had car towed to dallas to van Hyundai. Dealership said it was a computer card they had a confirmed fix. On Sunday, September 6 on josey lane in carrollton Texas I slow down to let a car into my lane then tried to accelerate an experienced same problems as before. Having it towed to help fines hon day in plano Texas on Tuesday, September 6.the first problem the car had 10,635 miles on it. The third episode it had 10,968 miles on it.
The first sign of trouble with the vehicle concerned the computerized functions within the vehicle. I could not sync my phone to the car and other issues. The second sign of trouble was when I was on my way to work one rainy morning. I exited the expressway and stopped at the red light. Once the light turned green - the car would not move. I sat there for a few lights attempting to get the car to move. It finally jerked and accelerated very quickly and I immediately took the car to the dealership. I was told that there was nothing wrong with the car because they road tested the car and did not have the same problem. I kept having all sorts of problems after this, such as jerking, lurching, lights flickering in and out, to name a few. The transmission seems to be confused and I consider this car to be quite unsafe to drive. Eventually I took the car back to the dealer and they replaced a hood latch - something I did not even know I needed and performed a software cluster that was supposed to repair the vehicle. They kept the car for a full week. I got the car back and did not have it 24 hours before it started acting up again, but even worse than before. It still shoots out after the accelerator has been tapped gently, lurches and jerks forward, stalls and stops, especially if it is raining. I don't even want to think about trying to drive this car once the winter has set in. I am already afraid to drive it. I have been attempting to communicate with the dealer (world Hyundai of matteson, il ) and Hyundai motors to no avail. I have to pay for a car that is unsafe to drive. I am afraid they aren't going to make any real changes unless someone has a tragic accident and dies.
A D V E R T I S E M E N T S
- Prairieville, LA, USA