I purchased the vehicle in January 2014. Within 500 mile I noticed a strong vibration in the front suspension. More accurately it was a bouncing (up and down) of the front of the vehicle. The vehicle was returned to the dealer multiple times and the dealer service department verified that the condition existed. They rotated and balance the tires several times. This did not solve the problem. They changed a drive shaft. This did not solve the problem. They replaced my wheels and tires with a set from another 2014 Tucson. Again, no change. The vehicle continued to exhibit a very pronounced bounce in the front suspension. I filed a complaint with Hyundai and received a case number. I returned to my dealer and requested to take another 2014 Hyundai Tucson for a test drive. This vehicle had the same bounce in the front suspension. I contacted Hyundai and informed them that multiple Tucsons had the same problem. Hyundai's answer was that it must be a characteristic of the vehicle. That closed the case as far as Hyundai was concerned. I believe this is an unsafe "characteristic" and do not believe that Hyundai or any other manufacturer would design a vehicle with a bounce in the front suspension. This is a safety issue that should be investigated and corrected before some sort of accident takes place. This front suspension bounce makes the vehicle feel very unsafe in inclement weather such as rain, snow and icy road conditions. Hyundai has closed the case and refuses to re-open it or perform any further investigation. Their determination that this is a vehicle "characteristic" is based on the driving of 2 vehicles. I believe an unsafe condition like this should be investigated. Hyundai is doing absolutely nothing to solve this problem.

- Brielle, NJ, USA

I recently purchased a 2014 Hyundai Tucson gls from my local Hyundai dealer. Shortly after purchasing the car, I noticed a strong vibration that seemed to come from unbalanced tires. I took the car in for the first time and they found it was unbalanced and proceeded to balance the car. However, this did not fix the problem. I still noticed a slight vibration when I drove the car, and it was especially bad at 50mph. I took it back for a second time to the Hyundai dealer and they balanced the car again, but only a very small amount. Again, balancing the tires made no difference. I took it back to the dealer for a third time and rode in the car with the lead mechanic at that location. He also noticed the vibration and asked I leave the car with him. He then tested one of the other Tucsons on their lot that was the same trim model and had the same tires. He requested I go with him in that car, and we felt the same vibration as in my car. He diagnosed the issue as a characteristic of the vehicle. On cold mornings, the car vibrates so badly it chatters my teeth and feels unsafe to drive. My concern is that it will only continue get worse with time, causing permanent damage. Even though the car has a great warranty, I still feel uncomfortable driving it and am reluctant to take it on long trips. I currently have a case open with Hyundai motors usa. The case was opened in March of 2014 and Hyundai feels it can be solved by replacing the tires. I have not done that yet as they will not give me coupons for the full price of the tires. The vibration has started to grow noticeably worse and I am concerned for both my safety and other people that may have the same car.

- Meridianville, AL, USA