This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am writing about the recall on the Hyundai vehicles that apparently are at risk for catching fire. Hyundai sent a letter that told us to park it away from our house and garage structures. We got this letter in early November and I called customer service as well as emailed to find out when we would hear about a fix. First of all, to get to a human being takes a minimum of 4 minutes. Then, they can-??t tell me a darn thing. I found out from my first contact that we would hear something by the -??end of the month.-?? That was in November. Well, November came and went and it has started to snow. No one wants to park outside nor do we care to have the house and car catch fire. I called and emailed again on December 2nd and the line was, -??Well, we just don-??t have a fix yet. Keep waiting.-?? If this is so serious, why can-??t someone figure this out" Surely they have engineers working for them who have some idea as to how to fix this. It can-??t be that difficult. Take out the parts that catch fire and replace them with good parts. It is my feeling that they are looking a cheap way out since this involves so many vehicles. Next, I attempted to reach the corporate office through an email. They contacted my husband on December 5th and offered him $100. What are we supposed to do with that? We need the car fixed. The snowplow cannot plow the driveway with his car outside of the garage. I really need to know what the timeline is on this. I am so disgusted with the lack of communication and the poor customer service. Please, is there anything at all that can be done"
The car is only 5 years old this is the first time I'm taking it for inspection and it is reading fuel system not ready. When I both the car they say I have a ten year warranty or 100.000 whichever is first. My car is neither but they are telling me that it is not covered for them to check it is $230 plus tax. And my wiper blades
- East Orange, NJ, USA
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- Libertyville, IL, USA