We experienced engine failure of a 2013 Hyundai Tucson on 2/20/24. There were no warning lights displayed on the instrument panel. There was an unidentified noise and a loss of power/compression. We are in the process of learning the difference between a Service Campaign and a Recall Notification and I can-??t say we understand it yet. We were not notified nor aware of potential engine failure issues. The research we-??ve been able to obtain regarding Service Campaign 966 (-??SC966-??) appears to exclude the 2013 Tucson model unless it has a Theta II engine. The service department at Dick Smith Hyundai stated that if we would have had our car serviced at the dealership, we would have been informed of SC966. As we are the second owner of an eleven-year-old vehicle, we do not typically have it serviced at a dealership. Oddly enough, we received a notification regarding the knock sensor on 3/18/24 almost one month after we contacted Hyundai Customer Support and after the vehicle was towed to Dick Smith dealership and we spoke with the service department. We have been informed by the local dealership (Dick Smith Hyundai service department) that it is unlikely that the engine will be replaced under the Hyundai Class Action Lawsuit, or any open Recalls and it will be 2-4 months before a decision is rendered regarding the matter. We are also being charged a diagnostic fee for their services of approximately $200. Regardless of the recall coverage, our experience with this vehicle engine seems to mimic the exact same symptoms and issues as the Make/Models that are included in the published Recall notice by Kia/Hyundai, and we would like to make this known to protect other consumers and to see if there is any recourse and/or assistance for us.

- Greenville, SC, USA

I was driving at high speed of 55 mph and experienced a high-speed stall on my 2013 Hyundai tuscon. I heard a knocking sound and then all my lights came on (oil, engine, etc.). I was so scared and made it to the shoulder safely. Thank god. I tried to start the car but it wouldn't start. I also, saw smoke so I didn't know what was happening. So I was stranded on the highway and called a tow truck and they towed me to the mechanics shop in my town. The mechanic stated to me that there is oil leaking underneath and that my engine is shot! I have always taken very care of my vehicle, I still have two years of car payments on it! he said it looks like a rod broke and there is a hole in my engine! also, some kind of metal debris in my oil. So glad I am safe and my 9 year old daughter is safe. I am so upset. Very scary situation. Stay safe with these vehicles everyone. Not good...

- Auburn, NY, USA

I was ordering an oil change online appt. And there was a note sating a recall on airbags for my vehicle. I ve been servicing my vehicles at dealerships in 3 states and never once told or sent an email or letter. I live in ga as of March 2017.

- Dacula, GA, USA