The contact owns a 2013 Hyundai Tucson. The contact stated that while driving at 60 mph, she began to hear a ticking sound emitting from the engine without warning. The contact exited the vehicle and checked her fluids, all fluid levels were normal. As the contact continued to drive, the vehicle stalled and shut off as the oil and the battery warning lights illuminated. As the contact restarted the vehicle, white smoke began to emit from the engine. Due to the failure, the contact had the vehicle towed initially to home.; the next day, she had the vehicle towed to johnson Hyundai of cary (5000 old raleigh rd, cary, nc 27511). She was informed that her engine threw a rode causing the engine to malfunction, the contact was then informed that she would need an engine replacement. The manufacturer had yet to notified of the failure. The vehicle had been placed under NHTSA recall number:19V063(engine and engine cooling); however, the dealer had refused to service her vehicle for the recall. The failure mileage was 185,000.

- Raleigh, NC, USA