The contact owns a 2012 Hyundai Tucson. The contact stated while the vehicle was at an independent mechanic for an oil change, the contact was informed that the subframe was significantly rusted. Additionally, the contact stated while driving 25-35 MPH, she was losing control of the vehicle. The contact was able to pull to the side of the roadway. The contact stated that upon inspecting the vehicle, she noticed that the rear passenger's side wheel was dislocated. The vehicle was towed to an independent mechanic, where it was diagnosed that the subframe and other parts were severely rusted. The vehicle was then towed to the dealer, where it was determined that the frame and the suspension were damaged and needed to be replaced. The contact was provided a cost for the repair. The vehicle was not repaired. The contact stated that an undercoating spray was previously applied to the underbody of the vehicle as a corrosion preventative service under TSB Number: 16-01-045. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 105,576.

- Delavan, WI, USA

Turn my car on was proceeding to back up and I heard a pop it still moved so I knew it wasn't the tie rods or something like that and all of a sudden while I was driving I kept hearing a rattle and all of a sudden on a block away from my house a piece flew out and was the spring for the strut she only has 40000 miles on it I was reading up and they last between 50000 and 100000 miles on

- South Milwaukee, WI, USA

Exiting freeway, decreasing speed, when it felt as though a tire had gone flat. Shimmy and sudden lose of power followed. Steering became difficult. Car had no power, increasing gas only revved engine, but would not move vehicle at all. Was able to roll to the end of the freeway off-ramp and pull near shoulder. Engine continued to run, but sounded like a cement mixer full of large rocks. Once transmission was placed in neutral, it would not shift into any other gear. Also refused to shift into park. Vehicle was flat-bedded to dealer. Mechanics determined the right trans-axle had separated from the wheel with spindle damage. Initially it was thought that the transmission was damaged, but that may not be the case.

- San Rafael, CA, USA