This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The rubber transmission cooling lines broke at 55 mph on rt 81S and instantly blew the transmission. My vehicle is the exact make, model and year of the NHTSA campaign 16V05700. I contacted Hyundai for reimbursement of my repair costs and Hyundai stated that my vehicle was not part of this "149" campaign. I do not understand why others with the exact same problem are being reimbursed and I am not? clearly Hyundai is at fault. Documentation is attached
The contact owns a 2011 Hyundai Tucson. While the vehicle was at an independent mechanic for routine maintenance, the contact was informed that the transmission had a leak. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 16V057000 (power train). The dealer was not notified. The vehicle was not repaired. The manufacturer was notified and did not assist. The failure mileage was approximately 115,000.
The engine on my 2011 Hyundai Tucson limited seized up without warning on February 6th, 2018 while driving down the highway at 65 mph on hwy 44 in St. Louis. The engine only had 78,000 miles on it and had received regular oil changes. Since it seized up completely I had to get a new engine for it. I had only owned the vehicle for about 10 months; it was purchased from suntrup Ford in St louis in 2017.
My car had unintended deceleration following crank sensor error. On freeway my car suddenly decelerated and I had to exit. Upon exit while diagnosing in the parking lot engine revved suddenly and car moved even though it was on neutral. All the fault codes were caught on torqueobd. However upon restarting the car check engine light is gone and it masks a serious problem in the car that can be life threatening.
Occurs intermittently, but on a more frequent basis now, the shifter becomes blocked and the car can't be put in park. Both stability control and down hill lights come on during that time. Same has occurred while trying to get car out of park and in gear. This has occurred while car is stationary. It became a safety issue while parked on a down slope hill. Had to use E-brake and eventually find a flat road to park and use E-brake while trying to find a solution to securing the vehicle so it would not roll away.
- Blaine, MN, USA
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In May 2015, my transmission broke down while driving and I was unable to stop in the parking lot of a walmart. I had it towed to the local Hyundai dealership (knoxville, tn) where I purchased the 2011 Hyundai Tucson. The automatic transaxle cooler hose had burst. I paid for the repairs. I received a letter of recall in March 2016, stating I would be reimbursed for the repairs. I submitted the "request for reimbursement". I received a letter from Hyundai on March 25th, 2016, stating they would process the reimbursement in 90 days. They requested a copy of the repair sheet from the Hyundai dealer, which I sent along with the cost documenting where I had paid for the repair. On June 15, (82 days), I received a letter requesting a "clear credit card statement showing name of card holder on statement". the credit card statement was sent the same day showing the name. Having heard no word, I followed up on June 27th (94 days). I received a response requesting the same information to which I stated I had already sent it and sent another copy. On June 29th (96 days), I received a call requesting my relationship with the name on the credit card statement, to which I responded it was my wife's name as we share the credit card account. I was told I'd receive an email within 2 weeks (110) days with a date the check would be sent. After day 110 (July 13th) I sent an email requesting an update. On July 15th (day 112), I received a call from gabriel asking my relationship with the name on the credit card statement. I told him it was the same as the last time, she is my wife. Gabriel said I would receive an email within a week (July 22nd). It is now August 2nd (day 130). I was supposed to receive the reimbursement no later than 40 days ago. My Hyundai recall case # 2714-516150749-2658
The contact owns a 2011 Hyundai Tucson. While attempting to accelerate from a stop, the vehicle failed to respond and the check engine warning light illuminated. The failure occurred twice. The vehicle was taken to a dealer where it was diagnosed that the transmission fluid hose failed and needed to be replaced. The vehicle was repaired per NHTSA campaign number: 16V057000 (power train); however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 67,000.
The contact owns a 2011 Hyundai Tucson. While driving 30 mph, the vehicle stalled without warning. The vehicle was towed to a dealer where it was diagnosed that the transmission fluid cooler hose failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact received notification of NHTSA campaign number: 16V057000 (power train). The vehicle was taken to another dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 95,000.
The contact owns a 2011 Hyundai Tucson. Without warning, the vehicle gradually reduced speed and an internal fracture occurred with the transmission. The vehicle was unable to be driven. Upon further inspection, the contact noticed an extensive puddle under the vehicle. The vehicle was towed to the dealer for further inspection and diagnostic testing. The contact had been waiting for days for the dealer to determine the parts and remedy to repair the vehicle. The contact had not been notified, but the vehicle was included in NHTSA campaign number: 16V057000 (power train). The manufacturer was unable to provide a specific date to supply the parts to the dealer. The approximate failure mileage was 32,000. Parts distribution disconnect.
I've been having a serious, reoccurring problem, that the service team continues to miss-diagnose. While accelerating, my car will suddenly lose all power. The engine continues to function just fine, and the RPM's continue to rise (very rapidly), but no power is being transferred to the wheels. The service team has decided this is an issue with my tire pressure, which is clearly not the case. This issue is either software related, or is symptomatic of a drivetrain problem, transmission, transfer case, or front/rear differential. This is a serious concern for my safety, and the safety of my family. I'm reporting to the NHTSA. I have been driven off of the road twice because of my inability to accelerate when needed. Today was the second time I have ended up on the side of the road, shaken, crying and afraid. I have been taking this car in for this issue since 2012. This happens on all roads but is more likely when trying to accelerate on the freeway.
While driving my 2011 Hyundai Tucson manual stick shift on the freeway in 5th gear, the clutch came apart. According to the service tech, the clutch had no significant owner wear and tear. He informed me that the clutch was defective and that it fell apart while driving because a piece fell out, which, according to him, should never have happened. Pictures of defective clutch available. *four months prior, the clutch sensor went out and the vehicle would not start. I was informed that the vehicle had a faulty sensor, again due to product defect.
While driving at approx. 45 mph, I noticed that the electronic stability control light was on and the downhill brake control indicator (red) was on. I returned home, shut down the engine, restarted it, and the problem seemed to go away. Upon returning home the next day from a trip, while parking the car, both indicators came on, and the vehicle would not allow me to put the transmission into park. I left the transmission in neutral, and shut the engine down. I then turned the key on, put my foot on the accelerator pedal (to the floor) for 3 seconds, turned the key on, and the problem was gone....for now.
Incline and traction control lights illuminated on dash, signaling an electrical problem. Discovered that exterior brake lights failed to illuminate upon depression of brake peddle, or would work intermittently. Also discovered that while the vehicle was in this condition, the car would not allow the gear shift to go into park. This was a very dangerous condition for this vehicle and could have resulted in the vehicle being rear ended due to the inoperable brake light indicators.
When driving to and from work (am/pm) the dbc (downhill brake control) and ESC (electronic stability control) indicator lights will turn on and remain on until I stop and turn off the ignition. When I stop, I am unable to shift the gear into park. While in a panic, I made several attempts to put the vehicle in park and each attempt was unsuccessful. So I put it in neutral to turn the ignition off, waited a few minutes, then restarted it and put it in park in order to remove the ignition key. I may have to try this several times before I am able to shift into park. It has happened several times since the first date. Also, when I shift gears a loud mechanical clunk sounds which jerks the entire vehicle. This even happens when I start off driving and it is very annoying and scary. I have to restart the vehicle several times before it finally stop. Then after about three days it start all over again. I see this as a danger because I commute 56 miles one way to work and I thought I was purchasing a dependable vehicle but apparently not.
While driving in stop and go traffic to and from work (am/pm) the dbc (downhill brake control) and ESC (electronic stability control) indicator lights will turn on and remain on until I stop and turn off the ignition. However, when I stop, I am unable to shift the gear into park. I am forced to put it in neutral to turn the ignition off, wait a few minutes, then start the car and put it in park in order to remove the ignition key. I may have to try this several times before I am able to shift into park. It has happened three days in a row. The dealership is unable to duplicate this problem. They did tell me that this is a known problem with the brake switch for some models but my VIN# is not showing a recall. I will need to bring in the car when it actual locks in gear.
Comment: I have brought in my Tucson for the clunking transmission issue 5 times now. Each return to the service center results in a cannot duplicate response. 1. on the morning of 28 March 2013, approximately 20 seconds after starting the vehicle the transmission was shifted into drive, a loud mechanical clunk was heard and felt from the driver's seat, the transmission did not respond, the vehicle would not move when the gas pedal was depressed, and the P, R, N, D indicator in the dash board display went blank. The car was shifted into P, a loud mechanical clunk' was heard and felt followed by a loud crunch'. the ignition was turned off, and the vehicle was restarted with no issues once the vehicle was warmed up. 2. recall service for the transmission cooling line coupling performed, the vehicle began exibiting the transmission disengage and reengage symptom while driving under acceleration. This occurs approximately once a day under any incline or flat condition while accelerating. 3. while accelerating up hill, specifically up hill while accelerating up to 45 mph the vehicle will down shift to climb the hill. Under 2 conditions 1. cruise control engaged, 2. constant accelerator pedal application.the vehicle will not re-upshift once the hill has been completed and keeps an elevated RPM range of approximately 3000 RPM even while on level ground while passing tax and revenue. The rpms do not lower and the transmission will not up shift until either the brake pedal is depressed (to disengage the cruise control), or the accelerator is lifted. Note: The entire time this situation is occurring the econ green light is illuminated.. the safety issue is that the transmission intermittently disengages while driving, sometimes while departing intersection. The transmission roblem has continued and grown worse with exapnding problems.
When returning home from store I couldn't put the car in park. Only could get to neutral. Turned the car off and started it up again and it moved into park. This has happen now three(3) times in the last week. I have called to get it looked at next week.
The transmission/gears gets stuck when I want to put it in reverse. This happened 5 times in the last 3 months. I brought the car and complained to the dealer and they said it could be a brake light issue and could not fix it unless they see the problem when it happens. This problem occurs randomly. It happened again last week so I scheduled to bring it in to the dealer this week.
Today I was out in my 2011 Hyundai Tucson. Two of the lights came on the dash, one is for traction control and the other had to do with hills(sorry my car is at the dealer and I don't have the book to tell you the exact light description; one is orange with a vehicle and little skid marks after it the other is red with a vehicle going down a steep hill). I went to stop at a store and my car would not go into park from drive, the farthest I could get it was in neutral. After messing with it for 5 minutes I finally got the car into park. After leaving that store I went to go to another and had the same issue. I immediately called the dealer for service and took my vehicle there. I have done some searching online and see that this is not a new issue with Tucsons as people with older models(2010 and back) have also had the same issue and some of them report it's due to a bad brake switch and once it was replaced they didn't have the problem again. My car was purchased in Feb of 2011 and has approximately 6600 miles.
A D V E R T I S E M E N T S
- Watchung, NJ, USA