The driver side door will not unlock. It will not unlock with the key fob. It will not unlock with the key. It will not unlock manually. The locking piece that should flip back and forth (from lock to unlock) is stuck in the locked position. This should be safety issue as you cannot operate the driver side door. You cannot enter or exit the vehicle from the driver side.

- Red Lion, PA, USA

Driving on the expressway, I heard air coming through my moonroof. Opened sunshade & suddenly, sunshade busts open & I see no glass at all. Instantly look in rearview mirror thinking sunshade flew onto the road, but saw nothing. Thank goodness B/C this situation could've been so much worse than it already is. Go to dealership & was told it's a recall product & told me which repair shop to go to. Heard back from repair shop next day (3/29); they said I'd have to pay $180 (putting fabric on sunshade & service maintenance). I was shocked B/C I wasn't expecting to pay for a recall product. Call webasto to see if they'll reimburse me & they said they only cover parts. This shouldn't be the case; it's their bad product & they need to do whatever they can to fix it. Was also informed the parts needed to be ordered. Find out today that webasto didn't have a part & it wouldn't get to the repair company until thurs (4/9) or fri (4/10) of this week. Had to get a rental car B/C I needed to take care of personal stuff & I couldn't keep inconveniencing friends. Called webasto hoping they could at least reimburse me for a rental car (wait time was on them). They already wouldn't cover the cost for the $180. Well, they told me they wouldn't reimburse me for the rental. Checked w/ my insurance co. & they wouldn't either. It's going on 10 days now w/O my car & I probably won't get it back until fri (4/10) or mon (4/12), which would put me at 13-16 days. This is definitely not being taken care of in a timely manner. I hope you understand my frustration. I feel like I'm being blamed since I'm having to spend $380 all B/C the product was defected to begin with; none of this was my fault. I'd be appreciative if the cost of my rental car & repair shop fee be reimbursed to me. I don't feel like that's too much to ask for, as this is a huge inconvenience.

- Lisle, IL, USA