Driving on the expressway, I heard air coming through my moonroof. Opened sunshade & suddenly, sunshade busts open & I see no glass at all. Instantly look in rearview mirror thinking sunshade flew onto the road, but saw nothing. Thank goodness B/C this situation could've been so much worse than it already is. Go to dealership & was told it's a recall product & told me which repair shop to go to. Heard back from repair shop next day (3/29); they said I'd have to pay $180 (putting fabric on sunshade & service maintenance). I was shocked B/C I wasn't expecting to pay for a recall product. Call webasto to see if they'll reimburse me & they said they only cover parts. This shouldn't be the case; it's their bad product & they need to do whatever they can to fix it. Was also informed the parts needed to be ordered. Find out today that webasto didn't have a part & it wouldn't get to the repair company until thurs (4/9) or fri (4/10) of this week. Had to get a rental car B/C I needed to take care of personal stuff & I couldn't keep inconveniencing friends. Called webasto hoping they could at least reimburse me for a rental car (wait time was on them). They already wouldn't cover the cost for the $180. Well, they told me they wouldn't reimburse me for the rental. Checked w/ my insurance co. & they wouldn't either. It's going on 10 days now w/O my car & I probably won't get it back until fri (4/10) or mon (4/12), which would put me at 13-16 days. This is definitely not being taken care of in a timely manner. I hope you understand my frustration. I feel like I'm being blamed since I'm having to spend $380 all B/C the product was defected to begin with; none of this was my fault. I'd be appreciative if the cost of my rental car & repair shop fee be reimbursed to me. I don't feel like that's too much to ask for, as this is a huge inconvenience.

- Lisle, IL, USA