This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving 60 MPH and taking an exit, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the power relay assembly and battery needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that the vehicle started but failed to move. The contact stated that the failure was related to TSB Number: 20-01-003H. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 142,000.
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that while his daughter was driving approximately 65 MPH, the vehicle shifted into Limp Mode with several unknown warning lights illuminated. The vehicle was towed to the dealer and several DTC codes were cleared and the accelerator pedal assembly was replaced. Shortly after receiving the repair, the failure reoccurred and the vehicle was towed to the dealer another time. The dealer diagnosed the vehicle and determined that max cylinder #7 had failed to cause a knocking in the engine. The vehicle had not been repaired. The dealer attempted to repair the vehicle under NHTSA Campaign Number: 14V252000 (Electrical System, Exterior Lighting, Vehicle Speed Control, Electronic Stability Control) however, the VIN was not included and the repair was denied. The manufacturer was informed of the failure and confirmed that the VIN was not included. The approximate failure mileage was 91,679.
The contact owns a 2017 Hyundai Sonata Hybrid. The contact received a recall notification for NHTSA Campaign Number: 21V749000 (Exterior Lighting, Electrical System) however, the dealer informed the contact that they would be able to perform the recall repair in approximately five months. The manufacturer was notified of the issue and advised the contact that they could assist with scheduling an earlier appointment with another dealer who was 40 miles away from the contact's residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Hev warning light came on when I started the car in the morning. I heard some grinding and a belt slipping. Diagnosed as generator pulley grinding, alignment marks not aligned. It took from 08/31/18 till 09/07/18 for the repair to be completed.
On this past labor day, which was 9/3/2018, I pulled into a gas station to refuel my car. Shut off car and had key fob with me. Pumped the fuel and got back in the car. Nothing. Car was inoperable. Pressed the start button, pressed the brakes, shifted from drive to neutral and back, pressed the brake and the start button again and nothing. Dashboard lit up like a christmas tree with the key fob light on, the check engine light on, etc. Called bluelink. They transferred me to a "phone prompt" switchboard. Problem is the phone screen would not operate as it was frozen as well. Called again, lady stayed on the phone with me and transferred me. Then when transferred she was about to hang up with the message read they were closed. Wtf? I am supposed to have roadside assistance. Rep from bluelink told me to tow the car. There was nothing she could do as it was a holiday. Honestly, I was furious. I exited the car again and shut the door. Had the fob with me. Got back in and again, nothing. Could not even turn the steering wheel. Got out again and this time checked fuses, and turned switch off then on for all fuses. Nothing again. Repeated the steps as typed earlier, and nothing. About 20 minutes later I tried it again and it started. I have had my communications center replaced once already. Android auto worked when it felt like it. My sensors for blind spots turn off at will. My rear view camera works but the sensors don't always pick up oncoming cars or pedestrians. The car is going back tomorrow yet again. This time I am pushing for lemon law. The electrical system is critical to the functionality of the car. I love the mileage I get from this car and everything else is great, but I am not running the risk of driving on the interstate and the electronic system just decides to go on a vacation!
- Naples, FL, USA
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The contact owns a 2017 Hyundai Sonata hybrid. While driving approximately 20 mph, the front side collision warning system failed to function. The vehicle was taken to stevens creek Hyundai (4425 stevens creek blvd, santa clara, ca 95051), but the failure was unable to be diagnosed. The vehicle was not repaired and the failure recurred. The manufacturer was not contacted. The approximate failure mileage was 13,000.
A D V E R T I S E M E N T S
- Sugar Land, TX, USA