This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am writing to file a formal complaint against Hyundai Motor America regarding a significant defect in the paint quality of my 2018 Hyundai vehicle and the company's lack of response to my attempts to resolve this issue.I am the owner of a 2018 Hyundai [Model], which I purchased from priority Hyundai in dec 2017. Over the past few months, the paint on my white Hyundai has started to peel significantly, despite regular maintenance and care. This issue has not only affected the aesthetic appeal of my vehicle but also its potential resale value. I first reported this issue to have subsequently made multiple attempts to contact Hyundai-??s customer service department directly. Despite these efforts, I have received no response or acknowledgment from Hyundai regarding my concerns. This lack of communication and failure to address the defect is unacceptable and does not align with the standards expected from a reputable automobile manufacturer. The paint peeling problem is not an isolated incident, as many other owners of 2018 Hyundai white vehicles have reported similar issues. This suggests a potential defect in the paint application process or materials used, which should be addressed under the vehicle-??s warranty or through a manufacturer recall.My specific complaints are as follows: 1. Hyundai has failed to acknowledge or respond to my multiple attempts to contact them about the paint peeling issue. 2. Hyundai has not offered any solution or repair for the defective paint, which is clearly a manufacturing issue. 3. The lack of customer service and support from Hyundai in handling this complaint is highly disappointing. 1. Acknowledge receipt of my complaint and provide an explanation for the delay in response. 2. Arrange for an inspection of my vehicle and offer a comprehensive solution to the paint peeling issue, which may include repainting the affected areas or other appropriate measures. 3. Improve their customer service procedures to ensure that such complaints
The paint if pealing off in large sections due to a manufacturer defect in the primer. The flakes can fly onto the windshields of other vehicles causing collisions.
2018 Hyundai Sonata Sport+ with 23K miles that has White Pearl exterior paint. The paint (W8 or WW8) is peeling off from several locations (Hood and Roof). This has been a know issue with this type of paint on Hyundai vehicles but manufacturer is not taking any responsibility that paint or paint job is defective. One can google this issue and thousands of user complaints are there of different forums and messaging boards. Example: https://community.cartalk.com/t/2018-hyundai-sonata-paint-peeling/185473/7 https://www.reddit.com/r/Hyundai/comments/zt5lsk/warranty_extension_for_1718_elantrasonata_white/
White paint has started to peel off the body. Vehicle is past warranty (>3 years, >36,000 miles) and Hyundai refused to deal with it. It has been a known problem that their pearl white paint easily peels off the body down to the steel but they refuse to issue a recall for it.
- Yigo, GU, USA
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I was I a parking and I opened the trunk, after that it was impossible to close it. The trunck latch failed. It has a plastic part that broke. I had to purchase a new one.
Driving North on interstate 530 in Arkansas, about 40 miles South of clinton library there was a sudden explosion of glass from the sunroof. The internal visor was open and glass began to pour into my lap, shirt and the other seats in the vehicle. I screamed in fear and pulled over to the side of the road. There were no other vehicles in front of or behind me at the time.
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- Chesapeake, VA, USA