This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My safety was put at risk because i was driving on the highway and the engine went out on me. The engine is also knocking making a loud sound. I took the car to the dealer and they refused to do the safety recalls.
The engine seized while driving the vehicle (vehicle belongs to my daughter). Towed to the mechanic. Replaced battery and starter, both burned up due to issue. Mechanic tried starting the car again to trouble shoot additional issues and burned up the new starter due to seized engine. Mechanic recommending to call the local dealer because of known class action recall on the 2014 Sonata engines for this problem.
Hello I need your help! According to all info my car it has an engine recall when it starts with losing oil. Which my car has been doing, losing oil. The recall engine could seize up, stall, stop, but they are telling me that because my car is out of warranty 60k for second owner, they cannot repair it, this is a hazard to all. According to the records Mrs. [XXX] (former Employee at Hyundai) pulled up on my car she said was covered and I was under the 120 thousand miles. this report also clearly shows that recalls over the 60k were covered and fixed on my car, this should be covered as well a recall is a recall and has nothing to do with warranty. I had been waiting for months to get approval I have been trying to get ahold of the service staff member [XXX] to no avail. Finally, I decided to contact the dealership online and found the employee I was trying to contact no longer works for Hyundai. I was not notified nor was another employee assigned to my case. And what is even more peculiar is I was able to leave a message for that employee[XXX] and the receptionist did not tell me she no longer working there or that someone else was taking her accounts. So, after leaving a message on-line I received a call from [XXX] At the palatine Hyundai. I explained the situation and how much time I have been waiting. He submitted my documents right away the next day [XXX] told me it was denied due to my car being out of warranty. I am not sure what warranty has to do with the recall of engines. This is clearly a hazard. I am checking the oil consistently it sometimes very low and a quart is needed. I am being told-?? They will not even look at my car for the recall because of being out of warranty(60k). I received a text saying to call right away to get it taken care of but once the denied paperwork came back, they cancelled and said thanks for letting us service your car when I wasn't, even in the dealership much less having had service. And no one tr INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
The contact owns a 2014 Hyundai Sonata. The contact stated while driving 73 MPH, the vehicle decelerated, and lost motive power and stalled with unknown warning lights illuminated. The contact was able to pull over on the side of the road. The contact turned off the vehicle and was unable to restart the vehicle. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the body control module (BCM) needed to be replaced. The vehicle was towed to the local dealer and the contact was informed that the engine had seized and needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was contacted a case was filed and that the contact was informed that the case agent would contact her. The failure mileage was 82,273.
On Aug 21,2022 I was driving my car and making a right turn on a street called Armstrong Mill and the vehicle just died out on me. Me being a female not knowing anything about cars I thought it was my battery or alternator. I replaced them both totaling almost 1100 dollars. The car still wouldn't start. The mechanic checked my oil and it was DRY which was odd being that i had just got a oil change 07/01/2022, which i have proof of as well as 4 other oil changes i got this yr. So i get to work that night and i start to research. I have only had this car since Oct 20,2021 so I was so confused. I found the recall and civil suit against Hyundai. I called Don Franklin Hyundai the next morning the service guy, Chris, asked for the last 6 numbers of my vin. I provided it to him and he said yes there is a open recall on you vehicle i have to get the process started but i have to warn you they can deny it because its been open for so long even tho you are a new owner of the vehicle. Well that is exactly what they did. I got denied for having sludge on the engine which i was told came from poor maintenance of the vehicle concerning the oil change. I got a oil change in Jan, April, May and also July. I got the air fixed in the cars air conditioning and all i kept this car in shape. There was no problems with this car until this engine. Now i was just told by BBB autoline that my complaint was not eligible because per BBB national program extended warranty claims vehicles purchased after 07-01-2020 that did not have the ksds performed prior to the occurence or engine concern receive the benefits of the lifetime warranty. I had no clue of this was not made aware AT ALL! I need help I was financing this car and now nothing. Please tell me my next steps. My children and myself could have been hurt badly why do they even have these cars still on the market with such a dangerous recall.
- Lexington, KY, USA
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I started my 2014 Hyundai Sonata Hybrid and proceeded out of the garage. Almost immediately out of the garage, a loud high alarm went off and the dashboard read "Electric Motor Warning - Safely pull over and do not drive". My vehicle simultaneously lost any ability to accelerate and slowly tried to get the vehicle into a parking spot in our apartment's driveway. This was not the first time this has happened. This same thing happened earlier this year and required a recall service that I was told to be fixed after being without a vehicle for 3 months!
The contact owns a 2014 Hyundai Sonata. The contact stated that while his son was driving approximately 40 MPH, the check engine warning light illuminated. The contact then stated that the vehicle failed to accelerate above 45 MPH. The vehicle was taken to an independent mechanic and the mechanic referenced NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline) and stated that the fuel system feed line failed and caused the engine to be starved of fuel. The contact was informed that the feed line needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure but the contact had not received a call back. The manufacturer was not notified of the failure. The failure mileage was approximately 56,000.
I was on the interstate and my engine started to sputter and the check engine light came on. I quickly decelerated from about 70 down to under 50. I was able to safely pull over to the shoulder and had to have my vehicle towed.
Car is leaking excessive oil all through the engine and other main components. Theta engines are faulty and leading to engine staling and then failure. My engine stalled once. Was throwing no dash lights or codes. Next time the car was cranked it started knocking, still not throwing any dash lights. Brought to Hyundai dealership. The manufacturer is refusing to fix the engine saying it was ran on to low on oil to often. I had my records of maintenance to prove other wise once I provided them Hyundai said no still then said no because they took pictures of the inside and it looks as if it was running low on oil. This engine seizing can result in fire and major safety hazards including death and Hyundai is taking no accountability.
Hyundai Recall 953 is not being properly reported for certain Vins. This issue is causing 953 to go without being properly fixed and causing prolonged engine oil leaking back into the engine. This is effecting manufactures responsibility to fix their safety recalls. Manufacturers claim the engine fails due to lack of oil-?? knowing 953 causes oil to burn excessively. Without proper reporting of active safety recalls they-??re not able to get fixed causing multiple issues down the road for second and third owners on certified used vehicles and a vehicle that will have engine failure despite any maintenance.
I am having to put quarts of oil in my car every month and it is not leaking out on the ground. I don't know where the oil is going. The car never has a warning light that there it low or no oil. I have to check it every few days to make sure. The car is not under warranty..
The contact owns a 2014 Hyundai Sonata. The contact stated that after refueling her vehicle, the vehicle hesitated upon depression of the accelerator pedal without warning. The contact attempted to restart the vehicle but the vehicle failed to restart. She initially towed the vehicle to her home and the next day to her father's home. Her father replaced the starter but that failed to repair the vehicle; the vehicle was then towed to the dealer where they discovered sludge in the engine. The dealer requested oil change service receipts, which the contact provided; however, the dealer declined to repair the vehicle under warranty. The manufacturer was also notified of the failure but sided with the dealer on the decision to not repair the vehicle. The vehicle was not repaired. The failure mileage was approximately 70,000.
Two weeks prior to this incident, I had an oil change, fuel flush, and brake flush. I was driving 35mph, my check engine light flashed, and it died in the middle of the road. Pushed it out of way and had to tow it to shop. Shop called to say my engine locked up and that it was under a recall. That they had spoken to the dealership and that my engine should be covered under warranty. I paid to have my car towed to dealership on June 2 and have yet to even have my car diagnosed from the dealership even though the shop already did. They said it locked up due to the engine overheating. I am know paying on my car and a rental without any timeline of when something will happen.
On 19 June 2022 at approximately 5:30 PM EDT, the engine of my 2014 Hyundai Sonata was electronically shutdown (via vehicle protection mode a.k.a. limp mode) while driving on I20 Westbound heading towards Atlanta, GA; lost all ability to accelerate and a number of warning lights illuminated on the dash. There was zero indication of a potential failure until that very moment on the highway...at which time, I made my way across two lanes of traffic while barely avoiding being struck by multiple vehicles to include semi-trucks traveling at high rates of speed. My husband and I were fortunate not to lose our lives or cause the deaths of others due to this engine failure. After doing some research, I learned that Hyundai has known of these engine failures for years and that there is currently a class action suit against Hyundai Theta Engines. Personally, I've experienced a number of issues mentioned in the suit to include excessive oil consumption. And, I've been diligent about addressing all recalls issued by the manufacturer in a timely manner. After waiting three hours on Interstate 20, our tow truck finely arrived. The very next day, I had a mechanic conduct a diagnostic test and it indicated a camshaft/crankshaft failure. Also, noticed that the engine had burned through an excessive amount of oil and I just had an oil change on 23 May. Feeling unsafe to operate the vehicle any longer, I turned it over to Hyundai of Kennesaw located at 2878 Barrett Lakes Blvd Kennesaw, GA 30144 on 20 June to await an engine replacement. The service technician informed me that it would be three weeks before they could perform diagnostics to see if I even qualify for an engine replacement; then another four months to replace the engine if approved. No rental/service vehicle was provided to me by Hyundai for the loss of use of my property. Though I have rental coverage, my insurer USAA would not make me whole either as I was not involved in an accident.
In the engine compartment, my car is currently leaking gasoline. it was not taped over or replaced when it was clearly damaged; due there not being a remedy, but there was still steps to do that would help the situation, and vandergriff hyundai arlington, tx, did not do any of that. Car serviced for recalls June 11, 2022, started leaking 06/16/2022
April 2,2022 I took my car in for an oil change. Immediately after leaving the car smoked as if it was on fire. I was pulled over by Walls Mississippi police department because they thought the car was on fire. I contacted Hyundai. They have not done anything to fix this situation. I have not been able to drive the car since then. It needed oil a week after the oil change April 2,2022. It smokes very bad. It has lost power. The engine knocks. I had to get a rental car at the rate of $1000 for a 3 week rental. My car note is $578. The car was repossessed today because Hyundai would not fix the car so I could go to work and pay my car note. I have numerous emails and receipts. No one helped me at Hyundai. They are making us pay our carnotes. Pay rental fees out of pocket. They only reimburse you for your rental once your car goes into the shop. All Hyundai dealerships have a 2 month wait time before they will let you bring the car in, otherwise it will sit on the lot for 2 months. I have tried 5 times since 2021 until now to get the recalls done. Hyundai Mt. Mariah Memphis kept the car a week and asked me to come get it because they did not have all the parts to complete the recalls. Hyundai Olive Branch Mississippi stated they have a 2 to 3 month wait time as well. No one has loaner cars. I explained this to the claim person Julia at Hyundai and no one did anything to fix this.
Our 2014 Hyundai Sonata engine caught fire while driving. Have been getting the oil change on the regular but still have to put oil in it about 3 weeks later and smokes really, really bad. My son's safety was put at risk because he was the one driving the vehicle at the time. The check engine light stays on even after the mechanic shop turns it off, it comes back on a couple of hours later. I just purchased this car in November of 2021. The motor has already locked up on it and we have done everything we're suppose to do to keep the vehicle running.
I drove a mile from my house and the vehicle stalled at a turn. The engine shut off. I tried to turn it back on and it did not. I have an electrical push button and it did not work. My passenger and I pushed the car out of the road into the back area of an HEB. We then opened the hood and the engine started smoking. I had called my boyfriend who then arrived. The engine continued to smoke and an HEB driver saw the incident. He came over with a fire extinguisher and sprayed it because they could see flames starting under the car. The fire department and police had been called. The car engine then went up in flames and my boyfriend used the fire extinguisher. The fire department arrived and went over to the car and cut the wires. Nothing on the car works. It has not been assessed because I only had collision insurance and my company would not come to assess it. They did tow it back to my house where it is sitting and not working. I can't even move it into neutral. There was not warning of this and I had driven the car to the airport (an hour away) and back five hours earlier that day and it seemed fine. The fire department said that if they need to be contacted they have a report on the incident.
A D V E R T I S E M E N T S
- Fairburn, GA, USA