This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle has seat belt and airbag recalls and the manufacturer has refused to complete them on the car. They had the car in a dealership for 90 days and have not completed the recalls on the car. I would like them to move forward and complete the work on the car so that I can get it removed from the repairing dealership.
I made appointment for my recalls but at the appointment the dealership didn't do nothing but switch my oil stick and lie about fixing the recalls I called Hyundai compliant department still nothing done but I have pics of old oil light still on airbag I just wanted my recalls done instead of a lie I also contacted BBB for assistance but still no help.
- Green Sea, SC, USA
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The contact owns a 2013 Hyundai Sonata. Prior to purchasing the vehicle, the contact was not informed that it was included in NHTSA campaign number: 18V137000 (seat belts, air bags) and service campaign number: 953 (ECM & cluster update-engine monitoring logic product improvement). Shortly after it was purchased, the vehicle stalled without warning due to engine failure. Auffenberg Hyundai (1300 central park dr, O'fallon, il 62269, (618) 622-9001) was notified of the failure and was to follow-up with a response within 48 hours from the manufacturer. The contact was left without a vehicle and was waiting for the dealer and the manufacturer to determine if there was an option of a loaner vehicle. The manufacturer was notified of the failure and was to provide a follow-up response to the dealer and the vehicle owner. The failure mileage was not available.
Having a difficult time with seatbelts, driver and passenger side. It takes numerous attempt to fasten the seatbelts. Sometimes when I think its fasten, it snaps open.
Engine failed: Loud noise, rattling sound, inability to accelerate beyond 45mph. Two shops we took it to diagnosed as engine failed, replace engine... based on compression test, stethoscope to engine, etc. The car was being driven on a highway, when the noise started, lack of acceleration was felt, driver pulled off the highway, and drove slowly up to a nearby parking lot. We actually drove 12 miles on city streets to a mechanic shop we knew who gave the first diagnosis.
The contact owned a 2013 Hyundai Sonata. While stopped at a red light, the contact's vehicle was rear ended by another vehicle. As a result, the contact struck the preceding vehicle. The air bags deployed. The contact stated that the seat belt restraint system failed to operate as intended. The contact stated that the seat belt support and front passenger seat fractured. The contact sustained a concussion, a hematoma on the forehead, and swelling of the brain. The front seat passenger sustained injuries to the head and swelling when her head struck the windshield. Two additional passengers in the rear seats sustained minor injuries. The contact and passengers sought medical attention. A police report was filed. The vehicle was destroyed and towed to an independent mechanic. The vehicle was not repaired. Neither the dealer nor the manufacturer were notified of the failure. The approximate failure mileage was 89,500.
The contact owns a 2013 Hyundai Sonata. The contact received notification of NHTSA campaign number: 18V137000 (seat belts, air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (Hyundai motor America, 1120 international pkwy # 125, fredericksburg, va 22406, (540) 752-0859) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The manufacturer of my car has failed to remedy multiple safety recalls for my vehicle in a timely manner. The known recalls were issued in 2017, and are recall #162 and #169.
The contact owns a 2013 Hyundai Sonata. The contact stated that the air bag warning indicator illuminated, which was a safety concern. The contact received notification of NHTSA campaign number: 18V137000 (seat belts, air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (Hyundai motor America, 10550 talbert ave, fountain valley, ca 92708, (714) 965-3000) was contacted and confirmed that the parts were not available for the recall remedy. The vehicle was not taken to the dealer for diagnostic testing or repairs. The manufacturer was notified and was not able to confirm when the parts were to become available. The failure mileage was not available. Parts distribution disconnect.
The contact owns a 2013 Hyundai Sonata. The contact received notification of NHTSA campaign number: 18V137000 (seat belts, air bags). The dealer (coastal Hyundai, 915 w new haven ave, melbourne, fl 32901, (888) 690-0395) stated that the part was unavailable and could not determine when the part would be supplied from the manufacturer. The manufacturer was contacted. The contact had not experienced a failure. Parts distribution disconnect.
The contact owned a 2013 Hyundai Sonata. While driving 40 mph, the contact swerved to avoid a deer. As a result, the front of the vehicle struck a tree. The air bags did not deploy. The contact received notification of NHTSA campaign number: 18V137000 (seat belts, air bags). A police report was filed. The contact sustained injuries to the right arm and neck that required medical attention. The vehicle was towed to a tow yard and deemed a total loss. The dealer and manufacturer were not notified. The failure mileage was approximately 74,000.
The contact owns a 2013 Hyundai Sonata. The contact received a recall notification for NHTSA campaign number: 18V137000 (seat belts, air bags). The contact stated that the manufacturer exceeded a reasonable amount of time to perform the recall repair. The dealer (delray Hyundai, 541 ne 6th avenue, delray beach, Florida 33483) was contacted and confirmed that parts were not available to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The rear seat middle seatbelt does not lock. It slips in and out, therefore eliminating the possibility of a safety restraint for the middle rear passenger. This occured when sitting still, and attempting to secure a child into the seat.
The contact owns a 2013 Hyundai Sonata. The contact's vehicle was included in NHTSA campaign numbers: 17V226000 (engine and engine cooling) and 17V152000 (seat belts). The contact did not receive a recall notification. The contact stated that the vehicle prematurely hesitated while at a stop. As the failure progressed, the vehicle stalled several times. The vehicle was taken to an independent mechanic who stated that the motor needed to be replaced. In addition, the rear driver side brake light kept shorting out and was replaced several times. The independent mechanic stated that there was a short in the electrical wiring. The dealer was not notified. The manufacturer was notified of the failures. The failure mileage was not available. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Pittsburgh, PA, USA