This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving on hwy I-385 - looking out the right side of the front windshield I thought I saw a dog run into the path of my car. It was not a dog. It was a distortion in my windshield that created wavy lines of the guardrails that I was driving by. I took my car to greer Hyundai, SC, to see what could be done with the windshield. The service manager saw the distortion in my windshield and then went to check some other 2012 Sonata's. he said that the same distortion was in those also and that no one else had complained. He said that he could order a windshield replacement but that it would undoubtly be the same as what I already had. He gave me the Hyundai customer service phone number. I called them and was assigned the case #4861688. And was told to take the car to another car dealer to see what they had to say. I took the care to greenville Hyundai, sd, and that sales manager also saw the distortion but said that it was in all the 2011 and 2012 Sonata's. I was told to call customer service. Just for good measure I then took the car to capitol Hyundai in columbia, SC. That service manager also saw the distortion but gave me the same advice - to call customer service. So I called customer service 800-633-5151. That person told me that the case had been closed when I was told to take the car to another Hyundai dealer and see what they said. She then gave me the email address to make this complaint. She said that if enough people complained then you would issue a recall to replace the windshield. The distortion through the windshield is only seen from the drivers seat - so only at an angle. It's a safety hazard. Please help me solve this problem.
The contact owns a 2012 Hyundai Sonata. The contact stated that the driver's side rearview mirror could not be positioned to where the driver was able to see vehicles coming from the left side of the vehicle. The contact attempted moving the mirror in every position available without success. The contact stated that he would have to completely turn around and look over his shoulder in order to see approaching vehicles. The vehicle was neither diagnosed nor repaired. The VIN was not available. The failure mileage was 10 and the current mileage was 6,000.
Discovered another problem with 2012 Hyundai Sonata. It has visibility problems. Dashboard is reflected on to the windsheild when sun is on your left (it happened to me when I was driving South around 8.30am). This impairs the visibility of the driver and could cause serious accidents.
Sept 11, 2011 visibility problem, defective glass in Hyundai Sonata 2012 reported defect in windshield and rear window to dealer day after purchased. The windshield has distortion, ripples in the glass when driver looks over through the passenger side of windshield or when the passenger looks at the road ahead. The defect in the rear window glass appears to have wiggly/distorted image when looking through the rear view mirror. This visual distortion defect in the glass causes a driver to have distracted visibility and is a safety issue. Hyundai is aware of this problem. No indication how soon this problem would be resolved.
The windshield has ripples in the glass. Driving at night is hard because it picks up headlights and it makes you look to see what the distortion is. The back glass is just as bad. I walked the new car lot and all the glass is bad.
A D V E R T I S E M E N T S
- Taylors, SC, USA