EXPLODING SUNROOF: I have a 2012 Hyundai Sonata. Love the car up until this point. On a beautiful clear day, temperature was about 55 degrees. However, on March 19 as I was driving I experienced a loud shotgun type explosive noise while driving. I actually thought someone had shot at the car or something. Fortunately I was able to safely pull over to the side of the road. I had small children in the car. We were all terrified. I actually called the police. As I was waiting for the police, pieces of glass begin to fall on the sunroof visor. Thank goodness it was not open. I realized that it was the sunroof that had been compromised. Then I thought that maybe someone had thrown a brick or something. Once the police arrived, they informed me that nothing had externally caused this issue. The sunroof exploded from the inside out. They informed me that they had seen this before and that there were claims against Hyundai. So naturally I contacted my Hyundai dealership inquiring about if there was a recall. Of course, they said there was not. I had to file a claim with my insurance for repairs. I cannot imagine if I had been on the highway with the kids. I could have wrecked and could have been fatal. This issue really needs to be addressed. Is there a recall on the sunroof? I have my car serviced regularly at Capital Hyundai in Greensboro NC. I contacted them immediately and was told that my car was out of warranty.
Quite frankly I guess I should hold off on bitching too much. While the dealer has been zero help. I do have a call into Hyundai customer service. They seemed sympathetic and assured me they would get back to me by tomorrow. I will hold off on condemning Hyundai until then.
If they don’t take care of it, I will be very disappointed. Recently my family has become huge Hyundai fans. Between my brothers and parents we have 7. And was intending to keep with the brand. But something as simple as how they handle this could wind up derailing this.
I don’t feel I should have to pay for a sunroof that just decided to shatter. I was driving on the parkway at 65 mph and glass started raining on my family and myself. This could have been a lot worse. Someone at Hyundai needs to realize that.
Hope to have good news shortly.
- David H.,
Kings Park, NY, US
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EXPLODING SUNROOF: I have a 2012 Hyundai Sonata. Love the car up until this point. On a beautiful clear day, temperature was about 55 degrees. However, on March 19 as I was driving I experienced a loud shotgun type explosive noise while driving. I actually thought someone had shot at the car or something. Fortunately I was able to safely pull over to the side of the road. I had small children in the car. We were all terrified. I actually called the police. As I was waiting for the police, pieces of glass begin to fall on the sunroof visor. Thank goodness it was not open. I realized that it was the sunroof that had been compromised. Then I thought that maybe someone had thrown a brick or something. Once the police arrived, they informed me that nothing had externally caused this issue. The sunroof exploded from the inside out. They informed me that they had seen this before and that there were claims against Hyundai. So naturally I contacted my Hyundai dealership inquiring about if there was a recall. Of course, they said there was not. I had to file a claim with my insurance for repairs. I cannot imagine if I had been on the highway with the kids. I could have wrecked and could have been fatal. This issue really needs to be addressed. Is there a recall on the sunroof? I have my car serviced regularly at Capital Hyundai in Greensboro NC. I contacted them immediately and was told that my car was out of warranty.
- Vickie W., Greensboro, NC, US