This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Hyundai Sonata. While making a right turn, the contact heard an abnormal noise underneath the vehicle. The contact stated that the vehicle started to wobble and then stalled without warning. The vehicle was towed to an independent mechanic where it was diagnosed that the subframe was corroded and needed to be replaced. The vehicle was not repaired. The contact called lancaster Hyundai at (866) 528-2534 (located at 5260 main St, East petersburg, pa 17520) and was informed that the VIN was not included in a recall. The manufacturer was notified of the failure and also informed the contact that the VIN was not included in a recall. The approximate failure mileage was 127,028.
Noticed pulling to right as driving, along with rattling in front end. Found that driver front subframe near lower suspension mount is completely rusted through. Discovered that this is a noted issue with these model vehicles and that a recall has been issued by the manufacturer. Due to obvious safety concerns I would like to know how to proceed with this concern.
After having increased difficulty controlling the car, I took it to my tire dealer for an alignment and was told that they could not help me because the frame was "broken" and was shredding my rear tires. I called Hyundai corporate and was told that there was a recall on the subframe and was advised to take the car to my local dealer for inspection. Upon inspection, I was told that it was covered on the recall and left it with them for two days for repair. When I picked the car up, I was told that the front was repaired at no cost to me, however, the rear (which is what I went in for) was in very bad shape but it was not covered and would cost me $1,500 to repair it. I cannot understand how the front of a frame can be part of a recall, but the rear is not. "???" and I cannot understand why the local dealer didn't call to tell me this before he did the work on the front. Had I known how much it was going to cost me, I would have told him not to bother. Should I choose to keep the car, in addition to $1,500 to repair the rear frame, I will also need to buy two tires to replace the two which this rear frame is shredding. Unbelievable.
My car had been experiencing pulling to the right and I was replacing the right front tire every week. It felt as if the tire was going to fall off. I took it to my dad whom in turn got a mechanic to look at it. The mechanic said that the K frame was broken. He tried welding it. The weld held for about two weeks. After researching the problem I found that there is a recall and settlement from Hyundai. I called the customer service department who in turn gave me a case number and had be take the car to the dealership. They inspected the car and determined that my car didn't fit the criteria. I'm confused by the fact that so many vehicles like mine have the same problem but they don't fit the "criteria". something is wrong. And it's more than corrosion or the lack of.
After having repairs done under campaign 089 sub frame corrosion by Hyundai and paying $500 for axle repair, 2wks later the opposite wheel collapsed out of the ball joint. $900 repair bill and dealer indicated this was not related to the sub-frame recall. This is now 2 incidents where the wheels fell off the car while the driver was driving the car. Both were thankfully at low speeds in a parking lot.
- St Joseph, MI, USA
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Wheel collapsed into wheel well - repaired under campaign 089 sub frame corrosion by Hyundai. Still had to replace axle and axle boot - $500 dealer repair.
The right side sub-frame of my 02 Hyundai Sonata I just found out has rusted through and the lower control arm has separated causing the axle to pop out, this happened as I was driving and almost caused a wreck... I thought I need alignment but, found out that I need replace subframe. The car is very well maintained and even though it was once in a northern state (that's where I bought it..in New York) I do not think this uneven rusting of the subframe is normal. I checked and found that there was actually a recall of this vehicle for the exact this same reason, I am planning to call Hyundai.
The right side sub-frame of my 02 Hyundai Sonata we just found out has rusted through and the lower control arm has separated causing the axle to pop out, this happened as I was driving and almost caused a wreck...the car is very well maintained and even though it was once in a northern state (that's where I bought it..in S.Dakota) I do not think this uneven rusting of the subframe is normal. I checked and found that there was actually a recall of this vehicle for the exact this same reason, I called Hyundai and the representative lied to my ear that it was not covered by that recall and that I should take to the Hyundai dealership and pay for the repair myself. This is unconscionable and shouldn't be so. I wish I can get some help.
My son was driving the vehicle at 45 mph and heard a loud pop in the right front end of the vehicle and immediately afterwards the vehicle veered of to the right and on to the side of the road he was able to maintain control somewhat but if there had been pedestrians in that area I am not sure there would have not been serious consequences, the car was driven slowly to the nearest Hyundai dealer for assessment and after assessment the dealer stated that the sub-frame has rusted out to the point that the right front wheel could become detached thereby possibly causing a potential catastrophic failure or loss of control of the vehicle and unknown consequences, dealer has submitted information to Hyundai Corp, the vehicle has an active recall on this particular safety defect. Recall #089 issued in April 2008. We are awaiting Hyundai response as to the status of our recall request as of 08/01/12.
The contact owns a 2002 Hyundai Sonata. After driving 55 mph, the driver arrived at her destination and discovered that the wheel was at a 45 degree angle. The driver had to use excessive force to turn the steering wheel to the right. She noticed that the frame on the front end, which houses the supports for the wheels, was rusted out completely. The contact took the vehicle to a tire dealer for an alignment inspection. The results indicated that there were holes in the frame holding the steering, which had to be replaced at the cost of $1,600. The vehicle was repaired and is currently able to be driven. The VIN was unknown. The current and failure mileages were 125,000.
A D V E R T I S E M E N T S
- Lancaster, PA, USA