The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that the vehicle was experiencing an abnormal oil consumption. The contact was adding synthetic oil every 3,000 miles driven and the oil would be depleted soon after. The check engine warning light was illuminated. The contact stated that the engine was rattling after attempting to start the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the camshaft phaser and knock sensor needed to be replaced. The contact stated that the vehicle was later taken to a local dealer where it was diagnosed that the oil pan was cracked. The contact stated that the oil pan was not cracked. The camshaft phaser had been replaced but the vehicle was not repaired. The check oil warning light was illuminated. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,840.

- Hiram, GA, USA

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who determined that the engine was extremely low on engine oil, even though oil had been added 1,000 miles before the failure. The contact was informed that the engine was consuming oil abnormally fast. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 44,000.

- Hawthorne, CA, USA

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while the vehicle parked, the contact noticed that the vehicle had consumed an excessive amount of engine oil. The contact had also smelled fumes inside the vehicle. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the vehicle warranty did not cover an oil consumption issue. The failure mileage was approximately 120,000.

- Pittsburgh, PA, USA

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving approximately 45 MPH, the vehicle stalled. The contact was able to coast off the roadway. The contact unaware of any warning lights being illuminated. The contact was able to restart the vehicle after numerous attempts. The contact drove the vehicle to a dealer however, the vehicle failed to accelerate above 20 MPH. The dealer diagnosed the vehicle and determined that the engine had seized and needed to be replaced. The contact stated that the vehicle had been experiencing hesitation while depressing the accelerator pedal weeks prior to the engine failure. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The failure mileage was approximately 90,500.

- Fort Mill, SC, USA

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving approximately 25 MPH, the vehicle stalled in the middle of a highway. The contact stated no warning light was illuminated. The contact stated that she was able to restart the vehicle however, the check engine warning light became illuminated. The contact was able to drive the vehicle to a dealer. The dealer diagnosed the vehicle and determined that the engine needed to be replaced. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The manufacturer had not been informed of the failure. The failure mileage was approximately 130,000.

- Boulder City, NV, USA

The contact owned a 2017 Hyundai Santa Fe Sport. The contact stated that while operating the vehicle in stop-and-go traffic, a burning odor was suddenly present inside the cabin of the vehicle. After stopping the vehicle smoke and flames were coming from under the hood and the fire department was called to the scene to extinguish the flames. During the incident, the vehicle was destroyed. A police report was taken and the vehicle was towed away. The manufacturer was contacted regarding the incident and later retrieved the vehicle. The local dealer was not contacted. The failure mileage was 162,000.

- Shorewood, IL, USA

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while driving at 45 MPH, the vehicle began to stall as an abnormal, knocking sound began to emit from the engine without warning. Due to the failure, the contact had the vehicle towed to a dealer where she was informed that the rod bearing had gone through the engine block which resulted in engine failure. The vehicle was not included in NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The manufacturer was notified of the failure and informed her that her vehicle would not be covered under warranty because a software update was not performed. The contact stated that she was never informed that the vehicle needed a software update. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was unknown.

- Yulee, FL, USA

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while her husband was driving at 35 MPH, the vehicle began to jerk without warning as the vehicle stalled. The contact was able to pull off to the side of the road and had the vehicle towed to an independent mechanic. A week later, the contact was called and was informed that the engine needed to be replaced. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The dealer nor the manufacturer had been notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.

- Delbarton, WV, USA