This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated while driving 10 mph and making a turn, he heard an abnormal cracking sound coming from the steering wheel. There were no warning lights illuminated. The vehicle was taken to a dealer, where it was diagnosed with the power steering needing to be replaced. The contact stated that the vehicle was repaired however, the failure recurred while turning. The manufacturer was not made aware of the failure. The approximate failure mileage was 33,000.
The contact owns a 2014 Hyundai Santa Fe sport. While driving at any speed and making a turn, the steering made a clicking sound and the vehicle shook without warning. The vehicle was taken to world Hyundai (877-340-8037, located at 5337 miller circle dr, matteson, il 60443) where an unknown engine recall repair was performed earlier in the year. The dealer serviced the vehicle for one week and informed the contact to drive the vehicle for thirty days to allow the clicking to stop. The contact did not believe that the vehicle was repaired and did not retrieve the vehicle. The manufacturer was made aware of the failure and the contact was not called back. The vehicle was not repaired. The failure mileage was approximately 69,000. The VIN was unknown.
2014 Hyundai Santa Fe sport- brake light/ ABS light/ hill descent control light came on in vehicle and after a day or two never turned off. Took car to dealership and was asked to make appointment. The next day a triangle with exclamation point light turned on along with a steering wheel with exclamation point light and the steering wheel became loose at this time. Drove myself home and after parking I turned vehicle off but the engine continued to make humming noises like something was still running. Restarted car and then turned off engine again and the noise stopped. I went inside my house and less than 5 minutes later there was a loud banging on my front door- a neighbor that ran up to inform me my car was on fire. I completed regular maintenance on this vehicle and it only had 35,000 miles. Please look into this situation so that no others go through this devastating situation that I faced today.
Incident occurred on I-65. My husband and I were traveling home from a quick road trip. While passing another vehicle at 75mph, our sante made a weird noise, then loud sound and went dead. My husband fought to control the car, barely avoided a possible fatal crash. We called Hyundai roadside assistance and was told they only tow 47 miles. The nearest dealer was 50 miles away. We were left stranded, no service or tow truck from Hyundai showed up. Had to call family to come get us (nearly 3 hours away). We had to rent a uhaul auto Transport and truck to recover our car on the side of I-65, heading to our hometown, we were stranded in verbena, al. Hyundai finally towed car to dealership once in hometown, was told by service tech that our car had "catastrophic engine damage and a new engine has been ordered, at no charge, due to our car was part of the recall. Was told we "might" be reimbursed for our incurred expense of having to tow the car ourselves. We purchased the car brand new, with an added roadside assistance package, which we were assured we'd never be stranded, which proved a useless sales ploy. 3 disabled persons and a highway patrol officer had to manually load the car onto the auto Transport, one of which fell on the road and cut their knee. Why is additional roadside assistance offered when the dealership neglected to inform us that there was only a 47 mile towing radius. We were assured that "we'd be covered no matter where we might travel. We have a rental, which resulted in us paying a deposit out of our own pocket, "that should be refunded upon return of the rental". full reimbursement and or a new car should be offered, due to the catastrophic engine damage (the term the Hyundai service tech used) that occurred to our 2014 Santa Fe sport with less than 53,000 miles. Thanks Hyundai roadside assistance for leaving us stranded.
The car will not stay aligned. Every 1,000 miles or so, the steering gets wildly out of adjustment and causes the car to drift all over the road. It is frightening to drive, especially in dense traffic at highway speed. It is impossible to maintain a straight line with the car. At times, the steering wheel must be aimed far to the left to go straight. Moments later, with no warning, the car dives to the left and the wheel must be held to the right. 'straight' on the steering wheel is never straight on the road. This condition is highly inconsistent and seems irreparable. The vehicle has been aligned 8+ times by different shops and it continues to 'reset itself' back to this nearly undriceable condition. The first instance was at 4,100 miles. The vehicle now has 51,000 miles. The condition is the same regardless of the speed, road surface, road type, or crown in the roadway. You can hear many creaks and sounds and feel the body of the vehicle flexing significantly as you drive. It is my belief that there is a structural defect making the car unsafe to operate both for the steering and suspension symptoms and also regarding its crashworthiness.
A D V E R T I S E M E N T S
- Lawrenceville, GA, USA