This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Hyundai Santa Fe sport. While driving approximately 45 mph on a ramp to enter a turnpike, the engine stalled without warning. The contact stated that the vehicle was able to restart. When the contact slowly depressed the brake pedal to come to a complete stop, the failure recurred and the vehicle stalled without warning. The vehicle was able to be driven to a service station and was towed to sussman Hyundai & genesis (1645 easton road, willow grove, Pennsylvania 19090, (215) 392-9020). The dealer diagnosed that the failure was related to a timing jump and an excess of sludge in the engine. The dealer suggested that the engine sludge caused the failures. The vehicle was repaired. The manufacturer was not made aware of the failures. The failure mileage was approximately 80,000.
My car started making a weird humming screeching noise and then the next day it would not start. Found out the bearings have failed and caused complete engine failure. Its the same problem with your 2011-2013 models so the 2014 should be included in that recall. We have spent tons of money keeping the car updated on maintenance for college and this is completely inappropriate for a 2014 to have this happen. The vehicle was in motion when the first noise was noticed then parked immediately thank goodness at her dorm where the car, then would not start the next day and was towed.
I purchased used 2014 Hyundai Santa Fe sport on 8/31/2016 with cash. In February 2018 while driving in high speed lane accelerating to pass the rpms went red and loud bang, with smoke filling cabin through vents. I was able to cross 3 lanes of traffic run away from car called Hyundai 24hr towing. They quickly picked me up and car gave me keys to loaner no questions asked, then IN1 week they gave car back with brand new 2017 engine. I was thrilled. Then on July 10 driving up hill saw smoke in rear view mirror going about 35 mph. I went to pull over and head home but brakes went to floor and power steering was shot. I whipped it into park and looked up to entire windshield blocked with black smoke and orange flames. I grabbed my purse and couldn't get out because I had forgotten about seatbelt. Undid that grabbed phone and sprinted for my life as there were numerous explosions. Vehicle burned to frame. It was still under bumper to bumper warranty but the bumpers were gone! thanks be to god that my handicapped husband had declined to come with me. I had a rental from insurance at no cost, Hyundai wants all paperwork on car which burned with it.
After driving the vehicle 15 miles on the highway, we drove on residential street for about 1.5 miles. As I was turning into a parking structure the engine stopped and the vehicle lost power. I glided the vehicle to a red zone no parking area on the street and stopped the vehicle. Black smoke quickly appeared from under the hood and flames quickly appeared. The front of the vehicle soon became engulfed in flames shooting 4-6 feet high. The fire department arrived and sprayed the front of the vehicle with a foam fire retardant. Then they cut the hood latch and open the hood. The entire engine compartment, windshield and the front passenger area were completely destroyed. The vehicle was melted to the street and the tow driver had to smash it loose.
Engine lacks power and is dangerous to drive, issue is repeatable when in eco mode and engine will lose all power and take 40 seconds or more to reach 60mph. Happens in non-eco mode as well. If you turn off vehicle and turn back on, problem will go away for awhile and return. People have said it is an issue with the electronic wastegate causing the engine to lose power and become dangerous for trying to accelerate from a stop into traffic/ typical city driving. We have taken it into Hyundai 9 times and they have replaced the PCM, turbo, programming and various other things trying to solve the issue and there is currently still no solution.
- College Station, TX, USA
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The contact owns a 2014 Hyundai Santa Fe sport. While driving approximately 70 mph, the engine seized without warning. The vehicle was towed to ricart Hyundai in columbus, Ohio where it was diagnosed that metal shavings were deposited into the engine, which caused the failure. The manufacturer was made aware of the failure and stated that the vehicle was not included in NHTSA campaign number: 17V226000 (engine and engine cooling). The failure mileage was 82,000.
I owned a 2014 Santa Fe sport. It was blowing black smoke out of the exhaust. I would bring it in for an oil change and they would tell me the oil was bone dry. They could not see where the oil leak was, I had no spots in my driveway. The low oil light never came on. The time between oil change and no oil left was about 3 weeks. I brought it in, they told me I had an oil clog and needed a new motor. I filled it with oil and drove it home. The next day I was driving it to my mechanic, stopped at a convienance store on the way. Shut off the motor, while in line, someone yelled, "your car is on fire" I looked out it was fully ingolfed from the passenger side under the hood. A complete loss, and Hyundai would not stand behind it. 3 months later, got a "recall notice" said "engine" the Hyundai had 42 thousand miles. Every where I look for a recall notice on this vehicle can't seem to find the one I am referencing except on this site. After 17 engine complaints, why are there no investigations, or class action suits? oh and the "blue link" monthly reports never reported anything wrong. Even after the fire, the report reported that all systems were good even my tire pressure. Funny, because I watched those blow up!
Engine started to make clicks and car immediately stalled getting off the freeway. Had to be stopped, parked before I regained engine power. This happened around 22,800 miles. Happened again on the way to dealer and with dealer service staff. Diagnosed as defective turbo assembly that was replaced. Shortly after I picked the car from the shop, I noticed same clicking noise again and car also accelerated on it's own when my foot was not on the break. This happened intermittently. The car returned to the shop and I was told that there is damage in the engine and the engine was replaced. When I went to pick up the car I noticed oil dripping below it. Car was inspected again and I was informed that the transmission assembly is cracked and will need to be replaced. The car is still at the shop.
Engine started to make clicks and car immediately stalled getting off the freeway. Had to be stopped, parked before I regained engine power. This happened around 22,800 miles. Happened again on the way to dealer and with dealer service staff. Diagnosed as defective turbo assembly that was replaced. Shortly after I picked the car from the shop, I noticed same clicking noise again and car also accelerated on it's own when my foot was not on the break. This happened intermittently. The car returned to the shop and I was told that there is damage in the engine and the engine was replaced. When I went to pick up the car I noticed oil dripping below it. Car was inspected again and I was informed that the transmission assembly is cracked and will need to be replaced. The car is still at the shop.
On 11/13/17 I dropped my vehicle off at a local mechanic for a routine oil change and to ask him to try and diagnoses the knocking noise. The mechanic reported back that he thought it was a bearing within the motor did not recommend me driving the vehicle as it could potentially blow out the side of the engine block and seize the motor completely. At this point I had the vehicle towed to a local Hyundai dealer for a diagnostic. The diagnostic resulted in the dealership informing us that that my entire engine needed to be replaced. The dealership reached out to Hyundai motor America in an attempt to try and have the engine covered under warranty or recall notice. This request was ultimately denied because I was not the original owner and therefore was not entitled to the 100,000 mile warranty but was also informed that my VIN did not qualify for the recall from earlier in 2017 for this issue. The recall was released earlier in 2017 for the 2.4 motor in 2013 and 2014 sonata and Santa Fe sport vehicles. They were being recalled due to engine failures caused by a machining issue that caused bearing wear and then premature engine failure. I was told that my VIN number was not on the recalled list and therefore would not be covered and that was all the information anyone could provide to me. Upon attempting to escalating my concerns at the dealership level was was told that there was nothing else that could be done and I was instructed to reach out to Hyundai motor America and file a case and report back to the dealership.I was informed by the agent at Hyundai motor America that my case was already marked as a final decision and that nothing could be done. The only thing I could do was reach out to Hyundai motor America via email or written letter. The estimate to repair my vehicle with a refurbished motor is $7,867.66 or a trade in value of $3000.
The contact owns a 2014 Hyundai Santa Fe sport. While driving approximately 70 mph, the vehicle made a shrieking noise and shut off without warning. The vehicle was coasted to the side of the road and towed to Hyundai of slidell in slidell, la, 985-641-0671. The dealer diagnosed that a piece of metal was in the oil and clogged the engine. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was repaired. Additionally, the contact received notification of NHTSA campaign number: 17V358000 (latches/locks/linkages); however, the part to do the repair was unavailable. The failure mileage was approximately 35,000. Updated 7/27/18
I was driving my car on the highway going 75 miles an hour when my engine just seized up and shut down. It wouldn't start back up. I had it towed to the dealer and I have metal shavings in my oil pan and my engine is seized up. There is a recall on this make, model and engine for the exact same problem but the recall dates are from 6/28/2012- 6/31/2014 and my car was produced on 6/9/2014. 9 days outside the recall window and they are not covering my car or my claim. The dealer even said I had the problem that was in the recall and they do not understand why Hyundai isn't covering it. My car clearly has the same problem as in the recall campaign 162 and Hyundai isn't covering it.
My vehicle was involved in the engine recall which caused the vehicle to completely shut down due to engine failure. After having the engine replaced by a Hyundai dealership, the vehicle continues to intermittently loose power without notice. Although, the tachometer reads 7000 RPM, the speed is 20 mph with the pedal to the floor boards. This happens without notice and has happened on interstate highways with cars speeding buy! we have to pull over and shut it off and then restart. Then it will be fine til next the next time. The local Hyundai dealership has not been able to correct the problem although they have replaced several things. It is an ongoing problem.
While on a family road trip, my Santa Fe started clattering and making noise. It had been running fine and no indicator lights were on. The car just quit in the middle and we had to coast to safety on the side of the road where we waited for hours for Hyundai roadside assistance to tow us to the local dealership. The engine is blown due to a recall. It has now been longer than 60 days and Hyundai does not have an engine to replace it. I have learned that there is now a second recall involving a faulty hood latch which is also a safety hazard.
The contact owns a 2014 Hyundai Santa Fe sport. While driving 55 mph, the vehicle stalled without warning. Prior to the failure, the vehicle made a clicking sound coming from the engine. Furthermore, the vehicle lost power completely and the contact coasted the vehicle to the right side of the road. The vehicle was towed to puente hills Hyundai located in industry, California. The dealer stated that the engine block motor needed to be replaced and that the contact would be financially responsible for the repair. The manufacturer was not made aware of the issue. The contact received NHTSA campaign number: 17V226000 (engine and engine cooling), which he stated was directly related to the failure as outlined in the recall. The failure mileage was 65,879.
This vehicle is supposed to be a part of a major recall which was to have began in may of 2017. It is now July and not a word from Hyundai or the dealer. I think they are somehow hoping this will go away, but replacing an engine is a major issue.
The contact owns a 2014 Hyundai Santa Fe sport. The contact received notification of NHTSA campaign number: 17V226000 (engine and engine cooling); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The wisup Hyundai dealer informed the contact that there were no parts available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
MY VEHICLE EXHIBITS ALL OF THE ISSUES ASSOCIATED WITH NHTSA CAMPAIGN NUMBER 17V-226. I HAVE CONTACTED HYUNDAI NUMEROUS TIMES AND MY REQUESTS KEEP GETTING IGNORED. I DON'T KNOW WHAT COURSE OF ACTION I CAN PURSUE FROM THIS POINT FORWARD. I CAN BE REACHED AT [XXX] OR [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
I have recently received a safety recall notice from Hyundai from national traffic and motor vehicle Safety Act for the Hyundai sante fe sport 2014, SUV. The problem on the letter states there are problems in the manufacturing of the engine, pre-mature bearing wear in the motor and the bearing can fail, and vehicle could stall while in motion, increasing risk of crash. I am taking the vehicle to Hyundai dealership today. The vehicle is making a knocking noise from the engine that increases in frequency as the engine RPM increases. I drive the vehicle on the highway so this is very dangerous and just started to hear it last night. It has started to reduce power when gas is accelerated and RPM increase and hesitation of vehicle moving forward when pushing down on gas pedal. This vehicle has been unsafe to drive and I am a mother of a 4 year old son, we bought the car originally for safety. I am dissapointed in this vehicle as it was unsafe for me and my family to drive in. I also utilize the vehicle for work and it is unsafe to drive. I will also have to deal with figuring out transportation when dealing with Hyundai dealership. I am unclear of the outcome at this moment, but very dissatisfied with this vehicle.
I have 2014 Santa Fe sport with 2.4 engine, and have a serious hesitation problem. It happens quite often when waiting at light to make a left turn. When traffic allows me to go, the car will start the turn then it feels like the engine dies for about 2 or 3 seconds then kicks in and I am able to complete the turn. This is very scary when there is traffic coming at me. I am very worry that one day I will have an accident because of the serious hesitation problem. It also hesitates it when driving with the flow of traffic and when I want to speed up little bit, it does not accelerate but kinda bogges down. I have to push the gas peddle down fast and then let it up and then I can accelerate to the speed I wanted to go. I have taken the car to the dealer 2 times and they could not solve the this problem.
A D V E R T I S E M E N T S
- Elkins, PA, USA