The engine seized in 2018. It was replaced at no cost. However, the engine that was installed has used excessive oil. When I notice zero oil registering on the dip stick at 3000 miles since the last oil change I had it towed to the dealership because of the previous engine problem. I agreed to an engine flush, although I thought that would only exacerbate the problem. They also did a diagnostic, which I did not ask for, changed the oil because it had none and gave me a bill for $687.00. They mention nothing to me regarding the oil consumption. In their report they mentioned an oil leak, a catalytic converter issue, and said there were two quarts of oil in the car. I have been checking dip sticks since I was 14, and I had never seen one register no oil. The only way there were two quarts of oil in the car was if they put two quarts in to move it from the lot to the service area.
One of their serve reps told me they could do an oil consumption test which I could not do right then. When I contacted them later I was told I would have to have the oil leak fixed before they would do the test. I was told it would cost $1100 to fix the leak. There is no oil on my garage floor or my driveway. Now a car that goes though four quarts of oil in 3000 mile would surely leave an oil spot. When the person who usually changes my oil check for a leak he reported there was none, and he was involved in litigation regarding oil consumption on Kia's and Hyundai's. The vehicle then burned over two quarts of oil in 815 miles after the dealership's oil change. I also had to replace both catalytic converters due to the excessive oil consumption at a cost of $1200. This oil problem was first noticed at about 100,000 miles on the second engine. The car itself is in very good condition because I have addressed any problems as they arose, including replacing the suspension last year. The dealership has never responded to a letter of complaint I sent a couple months ago. I want action.
Update from Oct 27, 2023 I wanted to add, that after the engine replacement in 2018, I received a letter from Hyundai indicating that there was a lifetime warranty on the power train. Obviously, not being honored.
I just had an oil change a month ago after 2 weeks of driving I was a quart low. I have to add a quart if oil to my car every 2 weeks or my mechanic says I will have to get a new car. This is crazy - I know there is a class action suit in California for this same problem with Santa Fe's - how do I get involved in this. Is anybody else having this problem? I have a 2013 Santa Fe Sport and I'm having to add oil twice a month this is crazy.
- Brenda V.,
Virginia Beach, US
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A D V E R T I S E M E N T S
The engine seized in 2018. It was replaced at no cost. However, the engine that was installed has used excessive oil. When I notice zero oil registering on the dip stick at 3000 miles since the last oil change I had it towed to the dealership because of the previous engine problem. I agreed to an engine flush, although I thought that would only exacerbate the problem. They also did a diagnostic, which I did not ask for, changed the oil because it had none and gave me a bill for $687.00. They mention nothing to me regarding the oil consumption. In their report they mentioned an oil leak, a catalytic converter issue, and said there were two quarts of oil in the car. I have been checking dip sticks since I was 14, and I had never seen one register no oil. The only way there were two quarts of oil in the car was if they put two quarts in to move it from the lot to the service area.
One of their serve reps told me they could do an oil consumption test which I could not do right then. When I contacted them later I was told I would have to have the oil leak fixed before they would do the test. I was told it would cost $1100 to fix the leak. There is no oil on my garage floor or my driveway. Now a car that goes though four quarts of oil in 3000 mile would surely leave an oil spot. When the person who usually changes my oil check for a leak he reported there was none, and he was involved in litigation regarding oil consumption on Kia's and Hyundai's. The vehicle then burned over two quarts of oil in 815 miles after the dealership's oil change. I also had to replace both catalytic converters due to the excessive oil consumption at a cost of $1200. This oil problem was first noticed at about 100,000 miles on the second engine. The car itself is in very good condition because I have addressed any problems as they arose, including replacing the suspension last year. The dealership has never responded to a letter of complaint I sent a couple months ago. I want action.
Update from Oct 27, 2023 I wanted to add, that after the engine replacement in 2018, I received a letter from Hyundai indicating that there was a lifetime warranty on the power train. Obviously, not being honored.
- Paul O., North Lawrence, US