On a trip to Northern Wisconsin from Chicago the car went into limp mode (wouldn't exceed 30 MPH) and flashed messages "Check Engine" and "Check Charging System". I pulled to the side of the highway and called roadside service. The car was towed to the nearest Hyundai dealer which was several hundred miles from Chicago. They did a cursory inspection and told me that no error codes had been posted. I found this hard to believe due to the error messages that were displayed. In addition the Icons for those errors was posted on the console and I provided pictures of them. There were no loaners or lease cars available so my brother-in-law drove me to Madison where I rented an Avis car for the trip home.
The dealer explained that I could contact Hyundai Customer Service and get a trip-interruption transport of the vehicle to my local dealer where I purchased the car 4 months earlier. However, when I tried this I was told that the trip-interruption qualifications indicated the problem had to be diagnosed and corrected by the dealer. It's currently 19 days later and neither the dealer or the techs in Palo Alto have been able to diagnose the problem. A case was opened immediately but the only information provided by the case manager is that the case is under review. Due to an earlier problem that occurred when the car was one month old with 375 miles on the odometer I had already accrued 24 days Illinois lemon law which has now been exceeded so I've filed a claim with the independent arbitrator for a buy-back.
A D V E R T I S E M E N T S
On a trip to Northern Wisconsin from Chicago the car went into limp mode (wouldn't exceed 30 MPH) and flashed messages "Check Engine" and "Check Charging System". I pulled to the side of the highway and called roadside service. The car was towed to the nearest Hyundai dealer which was several hundred miles from Chicago. They did a cursory inspection and told me that no error codes had been posted. I found this hard to believe due to the error messages that were displayed. In addition the Icons for those errors was posted on the console and I provided pictures of them. There were no loaners or lease cars available so my brother-in-law drove me to Madison where I rented an Avis car for the trip home.
The dealer explained that I could contact Hyundai Customer Service and get a trip-interruption transport of the vehicle to my local dealer where I purchased the car 4 months earlier. However, when I tried this I was told that the trip-interruption qualifications indicated the problem had to be diagnosed and corrected by the dealer. It's currently 19 days later and neither the dealer or the techs in Palo Alto have been able to diagnose the problem. A case was opened immediately but the only information provided by the case manager is that the case is under review. Due to an earlier problem that occurred when the car was one month old with 375 miles on the odometer I had already accrued 24 days Illinois lemon law which has now been exceeded so I've filed a claim with the independent arbitrator for a buy-back.
- Frank B., Homer Glen, US