The contact owns a 2023 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V181000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Rancho Cucamonga, CA, USA

2023 HYUNDAI SANTA FE- Consumer states: I saw the notice on TV regarding a recall on my specific vehicle for the trailer hitch issue. I immediately contacted my local Hyundai dealership and scheduled an appointment. The Service Department concluded that my vehicle was included in the recall, I was told that they had not yet received a recommendation from Hyundai on a remedy for this fire hazard. My invoice indicates "your vehicle does have a Genuine Hyundai Towing hitch and 4-pin harness installed, there is currently no remedy available however you can continue driving the vehicle, but it is recommended that you park the vehicle outside until a remedy has been performed.April, 2023, I called the Hyundai Corporate Office and was assigned a case manager, Rohan. I suggested that Hyundai buy back the vehicle, with 5000 miles on it, because if I cannot tow my boat, it's useless to me, and also because I cannot park the vehicle in my heated 3 car attached garage. Rohan said he would try to find a local business to install a new hitch. I would have pay for it and submit the bill to Hyundai for reimbursement. The next time I heard from Rohan, he instructed me to find a local business to install the hitch. I did contact a couple local businesses and they all indicated that they wanted nothing to do with the Hyundai recall. My question to Rohan was, if he thought a private business could do the fix, why hadn't Hyundai come up with a timely fix, given the potential devastation that the outcome could have if a fire did occur. At the end of April, 2023, Rohan stopped accepting and responding to my calls. I believe that Hyundai has failed to timely remedy the towing hitch issue which, according to Hyundai, may ignite a fire even with the ignition turned off. Hyundai has known that these issues existed well before it was announced on TV in March, 2023 but did not officially notify the owners of the vehicles until the end of May, 2023. It is very unnerving driving this vehicle knowing this is the one that could catch fire anywhe

- Junction City, WI, USA