This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2022 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality and the vehicle was difficult to steer. The brake pedal was depressed; however, the vehicle failed to stop as intended. In addition, several unknown warning lights were illuminated. The contact stated that the vehicle was almost involved in three crashes due to the failure. The contact had to drive the vehicle onto a curb to avoid a crash on one occasion. The contact stated that during the failure, the rear hatch switch became inoperable. The vehicle was taken to the dealer on several occasions; however, the failure could not be duplicated. The dealer replaced several unknown sensors; however, the failure reoccurred. The contact stated that the failure had occurred six times. The contact stated that the vehicle was towed to the dealer after the first failure due to the steering failure. The manufacturer was made aware of the failure. The contact stated that the vehicle was at the dealer and scheduled for an inspection by the manufacturer-??s engineer. The failure mileage was approximately 17,500.
I was driving on a road approaching a right turn to enter into my neighborhood that has a 3 way intersection where only cars exiting the neighborhood have a stop sign. I turned my right turn signal on as I began to slow down and approach the turn (without stopping as there is no stop sign for my path). As I was about 1/4 way into the turn, an alert for either lane keep assist or driver assistance warning appeared and the steering wheel suddenly could not turn and I was forced to drive straight. Luckily, there was no car waiting at the stop sign or I would have hit them. I hit the brakes and was on the wrong side of the road pointed towards the curb. I saw multiple error messages for lane keep assist and drivers assisted warning but could still not turn the wheel. I slowly drove the car forward, wrestling the wheel to turn enough so I could park on the wrong side of the road. I tried putting the car in park and then drive again but it did not help. I turned the car off and on and the errors cleared and I could turn the wheels again. I then proceeded to slowly start driving home and less than 1/4 mile later as I was rounding a gentle curve (I did not use any turn signals), the same error occurred and I suddenly could not turn the wheel so I slammed the brakes and stopped in the middle of the road. I again turned the car off and on to reset and proceeded to drive the remaining 1/4 mile home and park in my driveway. I immediately contacted the Hyundai dealer and was recommended to have the car towed to the local dealer as it was unsafe to drive. Upon towing the car to the closest dealer, I was able to back the car off the tow truck and park it. While parking, the steering locked up again and I took the attached pictures of the error messages and showed the technician. The dealers in the area all indicated they were so backed up they could not diagnose the car immediately. I called Hyundai to open a case. It has been 2 weeks and they still have not diagnosed the car.
On delivery the vehicle pulled to the left on the highway. Vehicle returned to dealer next day and 4 wheel alignment supposedly done. Car no longer pulled to left. Vehicle seemed very unstable in wet weather but owner assumed it was ok. At 3000 miles owner discovered all 4 tires wearing severely while adjusting tire pressures. Called dealer and dealership wanted a month to get back into service dept. Took vehicle to a local tire dealership for wheel alignment check. Front tires toe was -2 degrees. Rear tires plus 1.7 degrees. Owner parked vehicle when driving in icy weather became too dangerous as vehicle would try to spin out without driver input. Alignment assumed to be off from factory and dealer staff only corrected what they thought was wrong with front tires instead of doing a full re-alignment.
Car's power steering has suddenly stopped working twice while I was driving. -- First time occurred on 7/24/2022. I was driving approximately 30 mph at the time. I was able to retain control of car and safely park. When steering stopped working, steering light illuminated red. I also got warnings about lane-keeping assist and blind spot detection features. According to Hyundai customer portal, car recorded the following DTCs (diagnostic trouble codes): -- * C168886 (System: CHASSIS; Sub-System: LKAS) * C240162 (System: CHASSIS; Sub-System: EPS) -- After I turned car off and back on twice, warnings cleared and power steering started working again. -- I had car transported to nearest dealership. -- Dealership's service department investigated and indicated the following: -- SCANNED SYSTEM FOR CODES FOUND HISTORY CODES C240162 MOTOR CIRUIT C16886 MDPS C168881 MDPS SIGNAL C168808 MDPS SIGNAL HISTORY. -- Their corrective action was as follows: -- CHECKED GROUND CONNECTION FOR MDPS. GOOD. FOUND LOOSE CONNECTION AT DRIVER'S LEFT FOOT KICK PANEL LOOSE. CLEARED CODES AND TEST DROVE VEHICLE 3 MILES OPERATING NORMALLY -- However, when I picked up car on 7/29/2022, immediately after exiting dealership's parking lot (while driving at low speed), power steering suddenly stopped working a second time. There were similar warnings (probably about lane-keeping assist and blind spot detection features again), but Hyundai customer portal shows no DTCs this time. -- I returned car to dealership's service department for them to investigate further. -- Sidebar: A coolant line in car's engine compartment was replaced in June 2022 due to rodent damage. When dealership was first looking at this steering issue, I reminded them of that occurrence and requested that they consider possible rodent damage to electrical system as a cause of the steering issue. They did not notice any such damage.
What component or system failed or malfunctioned, and is it available for inspection upon request" Warnings appeared on the instrument panel at the same time the power steering would go out and I would not be able to safely steer the car. This happened on 4-5 occasions. These are the various warnings that would appear: Check Lane Following Assist System Check Blind Spot Safety System Check Driver Attention Warning System How was your safety or the safety of others put at risk? Not being able to steer was very concerned and happened to me while driving on a busy highway at one point. I could barely steer the car well enough to get it to the shoulder. I had to cross 4 lanes of traffic during rush hour. Has the problem been reproduced or confirmed by a dealer or independent service center? I had it towed to the dealer the final time it happened. They stated that it is a problem with the power steering module Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Crossroads Hyundai of Loveland inspected the vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No, not until the moment the issue occurred. The strangest part of the issue is that after I would pull over and stop the vehicle, I would clean the sensors on outside of the car and on then restart the car and then sometimes it would work again. It seemed to happen on days that there was poor weather or messy roads that would impede the sensors' abilities.
A D V E R T I S E M E N T S
- Beachwood, NJ, USA