This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2021 Hyundai Santa Fe. The contact stated that the vehicle was hesitating after a cold start. While driving at unknown speeds, the vehicle lost motive power. The contact was able to pull over and restart the vehicle. The contact's husband restarted the vehicle, and the vehicle operated as designed. There were no warning lights illuminated. The local dealer was not contacted. The contact related the failure to NHTSA Campaign Number: 22V746000 (Power Train). The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 41,122.
The contact owns a 2021 Hyundai Santa Fe. The contact stated while driving at an undisclosed speed, the vehicle unexpectedly shifted to neutral(N). The contact pulled over to the side of the road and attempted to restart the vehicle; however, the vehicle failed to start with the check engine warning light illuminated. The vehicle was towed to a dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 67,000.
My sante fe has shifted out of park and rolled away from me on 2 occasions. The first time I was about 30 feet away when my son and husband started screaming for me. The car we rolling across the parking lot. I tried to jump in and hit the brake but was unsuccessful and we slammed into a flag pole. The dealer ran a code reader on it and there was no codes so they denied responsibility. Basically called me a liar [XXX] it happened again In McDonald's drive thru The window lady witnessed it. I got out to.get my debit card and as I was leaning down the car rolled out of park snd started coasting away from me. I again, contacted my Hyundai who assigned another case manager. This case manager promised to reimburse me for a rental I paid for the first time the car rolled away from me. The case worker had told me she set up an appointment at another local dealer and they would have a rental waiting on me the next morning I asked her to call amd confirm the appt and rental and to call me back Never heard from her again After numerous calls and emails I recieved an email stating she could no longer assist me since I had obtained legal counsel. Complete lie I never informed them that I had retained counsel. I merely asked if I needed one.. This was their way of brushing me off for the 2nd time Myhyundai has record of me calling trying to gather a resolution at least 30 xs. I have contacted the attorney general's office who reached out to my dealer and my dealer told them they followed protocol and found no issue that would be a warranty issue Of course they aren't wanting to admit that this is issue because this one case could cost millions in recalls. Now there are more and more people that have had the same experience and I fear there will be death before this is addressed. Please help !! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While driving and must stop due to traffic light, stop sign or intersection and the auto start is on as soon I lift the foot foot from the brake pedal to continue driving the vehicle stumble and it completely stop the engine while the vehicle transmission is still in drive. In order to start again I have to switch transmission to park and turn key ignition switch to start vehicle, it start again and I can continue. While driving and must stop due to traffic light, stop sign or intersection and the auto start is on as soon as I lift the foot from the brake pedal to continue driving the vehicle stumble and it completely stop the engine while the vehicle transmission is still in drive. When I take the vehicle to the dealership the Service writer writes on the computer but they do not allow me to see a copy of what I am reporting. I like my vehicle, I just want it to be fixed and me and my two daughters be safe when needed after a mandatory stop due to traffic signs, intersection driving through or any other emergency stop and go due tragic and or road condition.
- Patillas , PR, USA
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The contact owns a 2021 Hyundai Santa Fe. The contact stated that while stopped at a traffic signal, the vehicle hesitated while depressing the accelerator pedal. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent. Additionally, the contact stated that while the vehicle was in reverse(R) the back over protection camera screen was black. The contact stated that after turning off the vehicle, the reverse image screen operated as needed. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 16,000.
The contact owns a 2021 Hyundai Santa Fe Hybrid. The contact stated that while driving at various speeds, the vehicle lost motive power. The contact was able to restart the vehicle; however, the vehicle failed to exceed 40 MPH. The contact stated that the failure reoccurred several times while driving. The contact stated that on several occasions, the vehicle lost motive power. A message indicating that there was no power was displayed, and the check engine warning light was illuminated. Additionally, a red Hybrid warning light with a stop safely message was displayed. The contact stated that the Hyundai App displayed the Power Train and Chassis indicated the contact needed to schedule a service. The vehicle was towed to the dealer, where it was diagnosed and determined the vehicle had either bad fuel or the vehicle was refueled while the engine was running. Additionally, the gas cap was left open. The contact stated that the failure persisted, and the vehicle was taken to the dealer several times. The dealer replaced the rocker cover gasket and oil gasket to resolve a leak. The vehicle was at the local dealer awaiting Field Technical Engineer inspection. The vehicle was not included in NHTSA Campaign Number 22V746000 (Power Train). The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 31,000.
The contact owns a 2021 Hyundai Santa Fe. The contact stated that while driving at various speeds, the vehicle suddenly lost motive power and stalled. The contact was able restart the vehicle; however, the vehicle failed to exceed 30 MPH. The contact stated that the failure reoccurred several times while driving. The contact stated that on several occasions, the vehicle failed to restart, and the vehicle was towed. A message indicating that there was no power was displayed, and the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the intake valve had failed. Additionally, an unknown recall repair was performed on the vehicle. The contact stated that the failure persisted, and the vehicle was taken to the dealer several times. The dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 25,000.
April 2022 My 2020 one, Honda Santa Fe started rolling backwards in rolling to a flagpole as I was walking away from the car. I tried to to catch up with the car. It had my family inside screaming. But I was unable to stop it from slimming into the fireplace. I let Hyundaiusa know. They recommended that I take the car to the dealer. They promised to reimburse me for rental car after the diagnostic came back. they found nothing wrong with the car and never paid for the reimbursement Now September 2023. Same thing just happened again. I was in McDonald's drive through and I drop my debit card so I got out to get my debit card. I got out of the car and had to close the door and as I bend down at sensed the car start starting to pull away. The car once again started running away for me. I was outside the vehicle, but I was able to jump in the car and apply the brake before it slammed into McDonald's. I have made a police report. And I have a witness from McDonald's That saw the incident. I had already reached out to the attorney General's office About the first time the car rolled away from me in April 2022. They claim that my Hyundai found nothing wrong with the diagnostics. There was no argument I can make except for Being called a liar. The mechanic did a little demonstration showing us how the safety mechanism in the Santa Fe makes it impossible for the car to roll out of park if the doors open or. How it's impossible. Even if the door is open, it shifts back to park. If you hit the drive button with the doors open It automatically shifts to park... So there's supposed to be "no way. The car can shift out of park into drive or neutral." It rolled away in 2022 April, and it did it again September 2023.
I have been having problems with the vehicle. Apparently it has problems with the start-stop system ; the car turns off even while driving, sometimes it turns on and off by itself while driving. Took it to the dealer and unfortunately this continues to happen. It worries me because while driving on the expressway it turned off and then on by itself leaving me without control of the vehicle for a few seconds. Another incident was in a drive thru, it turned off completely ; i hit the breaks but everything got locked / hard making me hit the yellow pole of the drive thru. Very upset with this vehicle another issue is the Ac stopped working only with 26k Miles. Still waiting for the appointment it-??s been 2 weeks and no one solves this issue. My lease is also over but i want to let everyone know this is not vehicle for you. I do not recommend.
While driving 80 mph down the highway my brand new vehicle shut off completely, the entire car lost power. In another instance I was going around a roundabout and my acceleration completely went out, my son was in the back seat and another car had to jump the curb to avoid crashing into us. I met a woman in the dealership who has been waiting over a year for her recalled tow hitch to be fixed. When it rains or snows the forward safety systems shut off and the alert repeats extremely distracting on your dash, like sounds, red flashing lights, over and over again. You have to constantly hit the ok button while driving to get it to go away.
From what I have been told there is no recall on this issue. Purchased a Hyundai Sante Fe Hybrid 2021 brand new in 2021. I live in La Quinta California summers are especially hot. Temps can be anywhere from 105 to 120. Only had the car for 6months when in light came on saying Inverter needs coolant this has been a problem for the past 2yrs. Checked with Hyundai Service department my coolant is fine air conditioning works well. This not a safety issue but should be fixed and Hyundai is doing nothing about it. Many complaints have been ignored.
There were 2 instances where my vehicle stopped. Once I was driving 15mph and it said -??Put car in Park-??. The 2nd, I was driving 45mph and the vehicle said -??Step on the Brake to start car-??. I have also had 2 instances where my odometer just keeps going up and down. He 2nd instance, the car was making a ticking noise and hazard along with other lights were flashing.
The contact owns a 2021 Hyundai Santa Fe. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled without warning. The vehicle was not able to restart and was towed to the dealer. The dealer stated that the engine needed to be replaced. The vehicle was repaired; however, the failure recurred two weeks later. The vehicle was towed back to the dealer where the failure was diagnosed as a computer mapping failure which was resolved by the replacement of an unknown part. The contact stated that the dealer informed her that they could not provide a detailed repair bill without contacting the manufacturer for permission to provide it to the owner. The manufacturer was notified, and a case was opened. The approximate failure mileage was 37,500.
Whenever the weather gets above 80 degrees outside my car put a notice to refill inverter coolant, when everything is filled max line. I-??ve mentioned it twice to the Hyundai service and both times the employee told me not to worry about it and it is a sensor issue. That is unacceptable, I live in Las Vegas, Nevada where temperatures on average in summer are 90+. That-??s a big risk an unnecessary danger to have my car engine over heat and stop in the middle of no where and potentially leave me stranded or worse cause an accident or fire. On top of that I have to see the message every day in the summer temperatures, without any way to remove the message. This will be the 2nd summer I-??ve seen this message appear in my car, and I-??m tired of the dealership & their car service staff telling me this is nothing to worry about-?? especially on car not even 4 years old!
When driving on the highway the suv would not change gears. It felt like it was stuck in 1st gear, reving very high. Was unable to move the suv to the side of the road. Came to a stop with heavy traffic blowing there horns. Put the suv into park, switched it over to sport mode and was able to get going. This is the third time the suv has lost power. Also have noticed the transmission has been taking to long to change gears.
On January 26th, 2023 at 9:57am the vehicle was unable to shift into reverse, drive, or neutral. The vehicle's system sent automatic messages indicating to have the transmission control system checked. We had the vehicle towed to a Hyundai dealer to be serviced. The dealership advised they performed a software update and that nothing else needed to be done. Then on January 30th, 2023 at 7:44pm the vehicle's check engine light came on and the vehicles system sent us another notification to our phone and email that there was a transmission control system issue. The vehicle shakes abruptly when accelerating after a stop. I have photos of the warning messages as well as video of the car shaking.
The contact owns a 2021 Hyundai Santa Fe. The contact stated while driving at various speeds, the vehicle stalled. The check engine warning light was illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to retrieve a fault code. The contact stated that while her husband was driving approximately 35 MPH, the vehicle stalled without warning. The contact was able to coast off the roadway. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 22V746000 (Power Train). The approximate failure mileage was 13,000.
A D V E R T I S E M E N T S
- Groesbeck, TX, USA