This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The car lost all power in he middle of a busy 4 lane highway. Was able to coast to the shoulder. Engine light came on had car towed to mechanic. I then took car to Hyundai an they told me it had to do with update. Got car back an less the 6 hours later the car went into limp mode not exceeding 2000 rpm. Took the car back an now they are claiming the piston has dug into cylinder wall an need new engine.
On 11-12-22 my Sante Fe stuttered and came to a stop on a busy highway. On inspection we found there was no oil in the engine, there was no crack in the oil pan and otherwise no way for the oil to leak out. We did all the maintenance on schedule according the Hyundai's recommendations. My two young kids, my husband and I were stranded on the side of the highway for hours until we could get the car towed to the nearest dealership. Clearly, an engine seizing on the highway is very scary and unsafe. Hyundai is aware of the excessive oil consumption and did not inform consumers, putting lives at risk. The car is sitting dead in a dealership and in the mean time has been vandalized, the steering column was busted and the lift gate was disabled. The vehicle has been inspected by the dealership and an insurance rep is scheduled to inspect it for the damage from the break-in. Insurance has already said the engine is our problem because it wasn't caused by an accident but by manufacturer defect. There was no warning that the engine was consuming excessive oil, it just seized. Hyundai is requesting a tear down of the engine so they can determine if the engine will be covered. I fear they will find a way to not cover a new engine, when it was clearly a manufacturing defect. My families lives were at risk because of Hyundai's disregard for their customers.
The vehicle suddenly lost power and acceleration while on the highway. The service engine light began flashing. I was able to drive it to a safe location, though only at a low rate of speed. I had the vehicle was towed to a local garage. The error code indicated a knock sensor error. Hyundai is aware of this error and problem, but will not address the issue until it reoccurs. Also, the garage indicated that the oil "looked dirty", so they changed it, though the vehicle was not yet due for an oil change.
Driving on the highway the engine started to knock, the oil and/or engine light did not come on. Then the vehicle was undrivable. The mechanic stated the engine popped and that this occurs with Hyundai's and Kia's.
I had been driving my 2017 Santa Fe SE (6cyl, 3.3L engine) for approximately three hours when the battery, oil, and engine lights all lit up and the engine shut down immediately. I'd had no prior warning of an issue and lost power/control of the vehicle in less than a minute. My vehicle was towed to my mechanic who determined a complete engine failure. Tranfer of vehicle to Hyundai dealership for evaluation for work under warranty confirmed the engine failure.
- Litchfield, NH, USA
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Was driving vehicle on highway at 70 MPH. No warning lights came on, vehicle began to decelerate with no warning. Vehicle has been maintained regularly, and was current, and full of oil at time of incident. Once noticed the vehicle was decelerating, with danger of surrounding traffic, I moved toward the shoulder to reach a somewhat safe place to come to a stop. Vehicle would not turn over after we came to a stop. There is a recall which other documentation from users online describe a similar occurrence. Hyundai dismissed the connection and currently is making it difficult to deal with issue.
Car began to smoke from engine compartment. Stopped car in a driving lane on interstate 78 where construction barriers had closed both shoulders. Car then burst into flames. Car was a total loss before fire trucks were able to arrive. Just prior to the fire the Warning light for the abs system malfunction appeared on the dashboard.
I was 3k miles out from an oil change and had no oil in the well. Took it to dealership and was told to come back in 1k. Went back in 1k was told everything was fine, no need to come back. 2k miles later, tamper seals in place oil light flashed and I went straight to dealership. Again, no oil in the well, seals in place. They changed the oil and told me I have to keep coming back every 1k miles for 4k more miles! There is no evidence of a leak. The engine is obviously burning oil and is unsafe at this rate.
Vehicle was being driven and there was sudden loss of power. While vehicle limped to side of road, check engine light turned on. Noticed oil leaking from beneath. Vehicle was towed to Hyundai dealer and they confirmed a new engine is needed but will not replace because mileage is 5,000 miles passed the 60,000 mile warranty for 2nd hand purchasers. Being quoted $14,000 to replace engine.
While driving, my engine with less than 59,000 miles and under 5 years old seized, as I was approaching a left hand turn across 2 lanes of traffic in morning rush hour traffic. I had lost power I had nothing. Miraculously, I was able to navigate my vehicle to a safe area. When I got out of my car to determine why I had lost everything, I discovered oil pouring from the underside of the vehicle. I has no indication that there was a serious issue brewing. My check engine light has come on 2 weeks before. I made an appointment immediatly with Hyundai the soonest they could look at my car was almost a month out. I took my car to Autozone and they hooked my car to the diginostic computer and it showed the ABS issue that is currently recalled. I had the car towed to Hyundai and they determined the engine had completely failed and refereed the loss of power as Limp Mode. The engine failed due to the faulty components that Hyundai has been knowingly using for years. These components break down and cause metal to flood the engine eventually causing the engine to seize. I could have been killed and others could have been killed as well due to the negligence of Hyundai. The vehicle still sits a dealership, as of today, My warranty company has approved a full engine replacement no thanks to any help or concern of Hyundai.
Passenger airbag constantly coming on when there is a passenger, and when no one is on the passenger seat. Oil light has been flashing/ lighting up and going off. I told several service members about this problem, they all shrug it off. One said I could pay $150 for diagnostic test, but why should I pay when they know what-??s going on with it" This seems to be a common issue with this vehicle, so why can-??t I just get my car repaired and the company do right by consumers who have trusted them"! I thought the oil light coming on meant time for an oil change- even though it-??s only been 2-3 weeks -because no one at my dealership where I get my car serviced mentioned it meant something more serious, like I-??m LOW on oil... CONSTANTLY! This has been happening and my records at the dealership show I-??ve been coming almost every two months for an oil change. I recently spoke with someone from the dealership in Daphne, Al and they told me they couldn-??t help me AT ALL, not even the oil consumption tests because I-??m not the original owner. Basically denied me of a service! How rude and inconsiderate, especially when I-??m still paying for a car that potentially has engine problems. I paid for the extended warranty as well. Now all of a sudden, yesterday morning, on my way to work, my car was jerking/ missing like it doesn-??t want to accelerate-?? and also when I was reversing! This is my only means of transportation to and from work. Thanks for reviewing my complaint and I hate I have to complain bc I love my little car. Just wish the dealership/ Hyundai would understand this isn-??t right and might need to take these cars off the market or recall and fix! Please help!
crankshaft failed while driving causing the car to stop in traffic. This part is available for inspection but it still is in the car. * As stated this caused the car to shut down on the roadway during heavy traffic. * The dealer confirmed that the crankshaft did fail. * Only the dealer inspected the car. * There were no warning signs, light or massages from the car prior to the failure.
Oil excessive consumption problem I bought it with 65,000 miles and I noticed the problem when I service the car that did not have oil Hyundai knows that the 2017 Santa Fe sport have those factory problem I address that poblem to Hyundai and they do not want to replace the engine. That 2.4 L engine ceased suddenly and that is a dangerous proble that could happen when you are driving on the highway I need Hyundai to be reponsible and resolve the issue by replacing the engine. Ps. I need help on this problem
At approximately 94,000 miles, our 2017 Hyundai Santa Fe Ultimate AWD with the 3.3L V6 exhibited ticking sounds from the engine and a loss of power, while driving at non-highway speeds. As the vehicle decelerated to pull off the road, a catastrophic engine failure occurred with loss of all power and drivability. The vehicle was towed to our local Hyundai dealership, where a diagnostic revealed that a connecting rod had punched a hole through the engine block, necessitating a full engine replacement. Maintenance was regularly performed on the vehicle, with no check engine lights or other diagnostic codes or warnings at the time of the incident. Oil changes had been regularly performed with synthetic oil and was within recommended intervals.
The engine is burning about a quart of oil every 100 miles. Taken our call to the repair shop, which found no leaks, and then a Hyundai dealership that confirmed no leaks but said everything looked good and gave no explanation as to why my oil light kept going on and we had to add oil non-stop.
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact had to add an additional 4-quarts of oil each week. There were no warning lights illuminated. There was no indication of an oil leak. The vehicle was taken to an independent mechanic who confirmed that the oil level was low. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 100,000.
Internal engine failure! I still owe 16,000 on the car and only had it for a little over a year before it gave out. Haven't even had it for 20,000 miles. The final two maintenance is when the trouble began. After the oil change the service manager informed me that it looked as if someone had taken a hammer to the side of the block. Because there was not a previous oil leak prior to taking it for the oil change, they repaired the issue, but by the very next oil change we were told there was so much metal shavings in the oil, it indicated to them that the engine was failing. Not even 3 days latter while driving the power went out while driving it would remain cranked, but pushing the gas would not cause the car to move.
Car had engine major repair back in April at the Hyundai dealership. Now it threw a rod bearing and I'm being told it needs a new engine. I'm being told that what is wrong with my vehicle was the same problem that has a recall on the same model and year, just different engine size but there's no recall. Can we follow recall procedure number 168 please.
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- Columbia , TN, USA