This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
what I was told by the dealer my engine has failed / locked up due to the crankshaft being locked up. I was put at risk because as I was driving at 45mph on the road and the vehicle just shutoff no power, I was able to get to the side of the road and pull into a parking lot. I tried to start the vehicle while after waiting an hour and a half but all i got was a clicking noise. The vehicle is currently at the dealership where the technician has told me there was a recall on the engine of 2017 santa fe acouple years ago and this is exactly the same thing that happened then. waiting for approval for repair. There were not any warning lights prior to this happening. My vehicle only has around 86,000 miles on
From what I was told by the dealer my engine has failed / locked up due to the low bearings. I was put at risk because as I was driving at 45mph on a dry road and the vehicle acted as if I hit the brake and skid, luckily I was able to get to the side of the road and noticed lights on my dash, I tried to start the vehicle while parked and it sounded like marbles so I immediately turned it off. The vehicle is currently at the dealership, waiting for approval for repair. There were not any warning lights prior to this happening. My vehicle only has around 56,000 mile on it. I am aware of the open recall, I received 2 notices about it, but was never notified there was a remedy and to make an appointment. I don't think my recent issue has anything to do with the current open recall. I mentioned to the dealership I was aware of the open recall and I was told they would take care of it while working on my engine issue.
car was in shop for recall on wheel sensor, next day the engine stopped working properly.ran really ruff and hesitated.took back to dealer and told 2 cylinders were not running correctly. i was told they would submit the Hyundai for engine replacement. Hyundai denied its under warranty or there problem, when there is a history or engines failing in the 2017 year.class action lawsuits against them for it.
I was driving the vehicle. Engine started pecking then a loud pop noise came from the vehicle. I stopped beside the road. I saw it was leaking engine oil. I drove it to the nearest mechanic. I was told the valve cover had a hole in it. When the valve cover came in. The mechanic took the cover off and checked the engine. He said a bolt or pin came lose on the crankshaft and broke off pieces of the engine on the inside. I was quoted for a new engine at 11,000 dollars. I said I can't afford that and I was would have it towed home. I had it towed to a hyundai dealer inside at the beginning of June. I told them what happened and left it there. I also filed a claim on the hyundai website. Mid July I got a call saying it was the timing chain and since I had no warranty, and hyundai was not going to cover it. The cost would be about 1,500. I asked them are you sure the mechanic took it apart and checked because I had it looked at already and I was told the crankshaft did it. Two days later I got a call back at was told it was the crankshaft that caused the problem. I needed a new engine. They quoted me a engine replacement from 14,500. I told them I can't afford that and had it towed home. I dont believe they sent the problem to hyundai to see it it would be covered. I bought that vehicle less than a year a go. I have been without that vehicle since May, and I have been out of town for 2 months unable to come up with a solution. I believe this is the same recall that is on the sport additions and think it should be added to the current engine recall as the sport models.
When I first purchased the SFS I noticed the shift change was always inconsistent. RPM would jump no matter what the speed was. It slowly started to lose MPG and power. The major issue began with a tapping sound coming from the engine. Shortly after, the CE light came on. Had the sensor replaced and soon after- engine stalls again. Days later, the car stalls while excelerating on the Delaware Memorial bridge. The most horrific detail about this incident is that my 5 year old was in the car and it was 5pm rush hour traffic. We were -??lucky-?? enough to coast to the end of the bridge to be able to pull over. Without a proper place to pull over, we were almost hit by a semi who noticed my vehicle seconds before ramming into us. It was the most helpless feeling to not be able to get out of your vehicle and walk to safe location. I will not risk driving my vehicle even a mile. I fear that my vehicle will be the cause of an accident and I can-??t bear to think of what would happen. I still do not have an answer to what is causing this issue. Scanners do not pick up any issues and the CE light is not on. All fluids are good and battery was replaced 6 months ago. I-??m at a complete loss.
- Woodstown , NJ, USA
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Excessive oil consumption since May 2022. Recently, stalling, misfiring, and engine light just came on. Yes it is available for inspection if needed. Safety risk - leaving me stranded on the side of the road, causing an accident which could possible end in injury or death of myself or someone else, engine fire. Yes, the dealer has identified there is an oil consumption problem by doing 4 oil consumption tests, which 2.5-3.5 quarts of oil have burned within 1,000 miles. No, corporate has not inspected anything, they tell me to contact the dealer. The dealer had performed oil consumption tests but nothing else has been planned. I have had this problem since May 2022, the engine light just came on August 1st, which is because the spark plug has heavy deposits of oil and ash on it from the oil consumption.
The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving approximately 25 MPH, the vehicle started losing motive power, then started jerking before independently accelerating. The contact also stated there were times when the vehicle inadvertently lost motive power and stopped. The contact would then restart the vehicle and continue driving. There were no warning lights illuminated. The vehicle was taken to the local dealer but was diagnosed with no failure being found. The failure reoccurred often. The vehicle was also taken to another local dealer who diagnosed the vehicle but also found no failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,399.
This will be my second report to the NHTSA. I was originally told my car needed a new engine, but then it was confirmed that was not the issue since the car started and drove just fine, the recall for the ABS mod was brought up to two different Hyundai dealerships and their corporate office, I requested if it could not be fixed to buy back my car. It was denied. My car then caught fire while driving, resulting in my husband almost dying on the highway. Fire shot from the bottom of the car up into engulfed flames within seconds-??and then blew. Determined it was an electrical engine fire. All could have been avoided if Hyundai had just listened to my concerns and checked my ABS. However due their refusal to do so, and refusal to inspect my engine for the recall, my family, kids included were put at risk. It seems to be happening all over the world with these cars and NOTHING is being done.
Sway bar and struts continuously malfunctioning causing brake system to fail quickly.Engine more than 5qts a biweekly causing the maintenance numbers to malfunction.Seat belt light keeps going on and off even when in use.These problems are causing a safety risk due to them failing and can cause harm to driver/drivers on the road.Electrical issue has the brake lights malfunctioning and cause harm to others as well.Vehicle has been inspected by Hyundai dealership.Seat belt light continuously come on and off.
When accelerating onto the freeway the vehicle made a clunk sound and lost speed by going into limp mode when the check engine light flashed. Thankfully I was close to my exit and was able to safely get off the freeway. I called the Hyundai dealer service and they said to have it towed to them at my cost. The dealership looked it over and said I need a new engine due to oil spilling into all the cylinders. It has 87,000 miles on a 2017. Regular oil changes and just did the 80,000 miles service and spark plugs with this dealer a month before. Hyundai is refusing to pay for the remanufactured engine replacement of $7,000. No loaner car is available either. It has been 3 weeks and still isn't done.
Saturday June 25th: Driving on I-495 North in Middleboro, MA and heard a loud clunk. All dashboard lights went on and I immediately pulled off the exit. By the time I got off the ramp, my steering and brakes had locked up and I barely made it through the intersection and pulled to the side of the road. Immediately the car started smoking and a puddle of oil formed under my car. The car was towed to a local car lot. Saturday June 25th PM: I filed a claim with USAA Insurance. Monday June 27th - July 1st: USAA in touch and sending an adjuster to the lot. Tuesday July 5th: I signed a release for the car to be towed to Hyundai of Auburn, MA Wednesday July 6th: Car towed to Herb Chambers Hyundai in Auburn, MA Friday July 8th: Hyundai dealership calls and reports that accident was likely due to a rod being released from the engine and causing damage to the rest of the engine and oil pan. They report they have -??100 cars on the lot with the same problem and anticipate 4-5 months at least until the car is diagnosed and fixed.-?? They report they have no cars to loan or rent to me. They suggest I call Hyundai USA.
The contact owns a 2017 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated while driving 25 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact was unable to restart the vehicle. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the rod bearings replaced. The vehicle was not repaired. The contact called a second local dealer, Pearson Hyundai (11701 Midlothian Turnpike, Richmond, VA 23113: (804) 276-0300) and made them aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 114,000.
The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle made loud knocking noises. The vehicle was towed to an independent mechanic who diagnosed the vehicle and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 100,000.
My vehicle has been consuming oil. I have had to put quarts of oil in my car weekly. The vehicle isn't leaking oil, but is burning oil. Contacted dealer and was informed that it's the type of engine and no redemdy. Car smells like it's burning. This has been an ongoing problem for the last two years.
2017 Hyundai Santa Fe. While driving, the vehicle stopped accelerating. The vehicle operated appropriately until half way through the drive. At stops, it would take several seconds (30ish) for the car to go about 20 mph (rough estimate). The car would not go above 50mph, and this took a few minutes to reach with the gas pedal all the way down. I parked the car and had it towed. After approximately a month at the dealership, the dealership text that there was a hole in the valve cover and that the engine would also need to be replaced. They did not say what was wrong with the engine and later stated, also via text, that to do a diagnostic it would be $350. I purchased the car used with approximately 45000 miles 10 months prior. At the time of the incident, there were 62000 miles on the vehicle. They stated that it would not be covered under warranty because I was not the original owner. I purchased the extended warranty at the time of purchase. They then filed a claim with that policy and we are awaiting an inspector to look at the vehicle. There were no warning lights prior to the issue. My family, husband and 3 children were in the car and it was dangerous because we were on a busy road and the car would not go to the speed of traffic. We are awaiting an inspector to look at the vehicle. The vehicle is currently still at the dealership. If requested, I am willing to have the car inspected. The incident occurred 5/12/2022.
My wife was driving down Hwy 105 west in Montgomery, Texas on a 6 lane highway when all of a sudden our 2017 Hyundai Santa Fe lost power at 65mph. She could not accelerate or maintain speed and noticed several light quickly flash and then shut off. She steered into the center median and stopped in order to try and restart the car. There was no warning to this issue and the Santa Fe could not be restated and had to be towed to Weisner Hyundai in Conroe Texas to be diagnosed. It was revealed the knock sensor that was supposed to put the vehicle in safe mode so engine damage would not occur, failed with no warning which caused excessive bearing and rod wear causing the engine failure which could have caused an wreck on the road. The Weisner Hyundai in Conroe inspected the Santa Fe and mentioned the state of the engine showed it was well maintained and no signs of sludge in the engine. There were no warning lamps on the dash or symptoms with the engine leading up to this issue. This is a major safty risk is due to the immediate loss of engine power which other cars had to quickly swerve to miss my wife as she steered to the middle median. Weisner Hyundai elected to process a PA claim with Hyundai with photos and a full report. As of today, I have do not have the full report as the service center was still in the process to filing their report.
My family was driving down the interstate at approximately 78mph when the engine light came on and the vehicle began to rumble intensely. After letting off the gas to approximately 50mph and touching the gas once more we realized the vehicle was not operable. We pulled to the side of an active interstate and awaited towing. We were in this spot for almost an hour hoping my wife and children were not struck by a vehicle. Additionally, as the vehicle broke we were concerned about being hit on the active interstate. Oil had been recently changed, maintenance was always kept up-to-date, no dash lights were on, and we had experienced no prior problems with the vehicle or engine. Vehicle has been inspected by a mechanic shop and a warranty representative, both of which stated the engine was dead. It now sits with a Hyundai dealership for further diagnostics testing.
A D V E R T I S E M E N T S
- Georgetown, TX, USA