This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Had oil changed July 5, 2023, Aug. 14 check engine light came on. Took it to shop and was told Hyundai vehicles are burning oil in the engine and the diagnostic code came back as Catalytic Convert and had to add oil. Have oil spots all over my drive so was told to check oil and make sure it's not low and see if light comes back on. Repair shop checked for recalls and found none for this car, yet. Daughter has 2013 Kia Rio with same problem for past couple of years. Why do recalls take so long?
Previous to the day of this incident there was no check engine light showing. I was driving and heard a knocking /grinding sound that progressively got worse. I was trying to get home and the engine suddenly died, all of the warning lights came on and the engine couldn-??t start. Took it to the dealership. The third party extended warranty didn-??t cover it because all of the oil was missing ( no oil leak was present). Still waiting to see if the dealership will repair.
Upon approaching stop sign, the vehicle stalled and after restart, the vehicle ceased acceleration at intervals. This caused the vehicle to impede/slow traffic during journey. Again, at stop light, the vehicle stalled and -??all-?? warning lights appeared. The engine failed to restart and the vehicle was towed from traffic due to engine failure. The vehicle is a 2017 Hyundai Santa Fe Sport 2.4 with 116,000 miles. An Engine Class Settlement has been established for the model years 2010-2012 with this same issue. The vehicle will be towed to a dealership for inspection, confirmation and repair. I felt the need to make an incident report thinking maybe other reports have been filed, also, and the manufacturer reusing to admit to problem issues.
While driving on the highway my engine seized up and stopped working altogether. My dashboard went completely red with warning lights and I could get to the side of the road to call for assistance. The day prior while getting an oil change I was told by the mechanic that some Hyundai cars have been consuming oil quickly and that I had less than a quart left while I just was a little of the 3000-mile mark. The previous oil change I was also told I was at a very low level as well. I called the dealership about the concern and they were willing to run some tests on the car, but that afternoon the engine seized up. The car was towed back to the dealership and I was able to have the engine replaced by the manufacturer. I was very concerned for our safety when the incident happened because I was on a highway traveling at a high-speed rate (posted 60mph) but was glad to safely make it to the shoulder of the roadway.
On May 2023, while my husband was taking my daughter to go to school with 2017 Hyundai Santa Fe, he noticed engine knocking noises emanating from the engine compartment. Shortly after, the vehicle's performance significantly deteriorated, and the check engine light illuminated on the dashboard, and the engine shut down. Get the car towed to the nearest auto service, the mechanic told me that there-??s an engine failure as result of abnormal oil consumption causing internal damage and need to be fixed by Hyundai. I called Hyundai USA, and was told that in order to have it covered under the warranty, it needed to be repaired by an authorized dealer. However, no authorized dealer had an available appointment for at least 2 months. Finally after 2 months, I had the car towed to the authorized Hyundai service center for diagnosis and repairs. Upon examination by the certified technicians at the Hyundai service center, I was informed that it needs and engine replacement that will cost around $20,000. I called Hyundai Corporation and had escalated my case to the case manager, but the manager never called back to give me an update. Their customer service department is also frustrating to deal with. They just sort of repeat the same phrases over and over again rather than having any sort of actual conversation with you. It's been more than 2 months after the incident and they finally they can-??t do anything about it because it-??s outside of warranty. It-??s very frustrating
- Westborough, MA, USA
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My 2017 Hyundai Santa Fe is excellently maintained with 130,000 miles on it with a faulty rod requiring engine replacement. There is a safety recall #168 for the exact same failure on the same year make and model and engine but Hyundai will not cover my engine as this recall is vin specific and mine does not qualify. Now left a loan on a car that I cannot drive.
About two months ago my son was driving home and noticed the oil light flash on and off quickly while he was driving. He immediately brought the car to our regular mechanic who instructed him to just check the oil "it might be a little low"- When my son arrived home we checked the oil and the oil was down 3+quarts. There is no engine oil leak, and the oil in the car had been changed recently and has also been changed every 3-5K miles per the manufacturers recommendation. We did a bit of research and learned that this is a known problem for thousands of Hyundai owners and that Hyundai recommended we start a case with them. We did. We had an oil consumption test performed during which we were told not to check the oil at all ourselves or it would "ruin the test". We were then told that the car was "only down a quart of oil after 1K miles and so it is fine"- The case manager told us that if the car had been down even an ounce more than a quart, we would be moved into a place where we could get some repairs done on the known defective engine. We are now left with a car that burns oil at a rate that is not normal or safe. In addition, our car makes loud popping noises upon start which we have researched and found is due to oil escaping from the engine and going to places in the car where it should not be. We don't believe the car is safe to drive because there is no consistent way to determine how much oil the car is burning and asking a customer to replace a quart of oil every 1K miles is unreasonable. There are thousands of people across the US who are experiencing this same issue. Why hasn't there been a recall?
My Santa Fe has just under 87,000 miles on the engine and has developed a knock. No check engine light was ever illuminated. We scheduled the vehicle for an inspection at the dealer. After a week, we were informed that we had a connecting rod bearing failure. We purchased this car second hand at 74,000 miles and have put 2 oil changes on it since owning it. This car is the primary vehicle for my wife and if this rod would have locked up while driving, it could have put my entire family at risk.
While driving uphill at 40 mph the car would not accelerate and the mph began slipping down to 30. There were no warning lights during or before this and no other changes while driving. A clicking/rattling noise became louder as I drove on. I made it up the hill and to the next stop light. When trying to accelerate, the vehicle would not go past 20mph and the clicking/rattling noise was very loud. I drove approximately 2 miles to get home. The next day at the dealership they stated I needed a new engine and there was no oil in the engine. I am up to date on my oil changes and never once was notified my engine had a problem during any of the inspections. We had to replace the the transmission around 90,000 miles. The car currently has approximately 113,000 miles.
2017 Hyundai Santa Fe Sport 2.4L automatic, took the car in for recall service. The following recall services were completed: (23-01-014H-5), (23-01-004H), (20-01-006H), (#17-01-050), (17-01-002). Service completed on 07/25/23, car was in perfect working order prior to recall service. Picked car up from dealer on the afternoon of 07/25/23, drove about 5 miles home. Next day (07/26/23), drove car about 20 miles and engine light came on. Took back to dealership 07/26/23 at about 3pm, stated nothing they did would cause engine light to come on and wanted me to leave with vehicle without checking it. Said 8/1/23 would be the earliest the could look at it to even check the code. Refused to leave with car in that state so they did check the code and stated it was a catalytic converter code and that mine might be going out. Stated that nothing was wrong with my car prior to recall services. Then they asked if my engine light was on before I brought it in for the recall service, I stated no. Then they said it could be the engine software update reading something wrong and cleared code. Told me to drive vehicle and if it came on again to bring it back. Drove car home again which is about a 5 mile distance. Did not drive car next day (07/27/23. Drove car on 07/28/23 for about 20 minutes and the engine light came back on. Called the dealership and they stated they would call me back but never did. Called the national Hyundai customer service number and explained the situation. Gave me a claim number and stated a case manager would contact me in 3-5 days. Called the dealership again on 07/31/23, and left another message with the service person but they did not return my call again. Called on 8/1/23 and asked for the service manager who stated earliest they can look at my car again is 8/7/23. Have not been contacted by a case manager yet as of 8/1/23. Hyundai forams online clearly state other owners having same issue as mine after having the Hyundai software updates completed.
This is an OIL CONSUMPTION & ENGINE FAILRE Car was being serviced by Hyundai for oil consumption test, and failed, 1 quart of oil consumed every 400 miles. On 7/23/23, engine failed on PA turnpike while travelling 70 MPH, and almost caused an accident. At 65k miles Hyundai agreed to to conduct oil consumption test, and submit for engine replacement, First part of oil consumption test failed, and car was set for engine under Hyundai warranty, but 2 days prior to cleaning engin failed. Engine has had high pressure fuel pump replaced, and I reported gas smell from oil Catalytic convertor was replaced @ 55k miles, as oil consumed burned out convertor. Now that the engine valves are burned, Hyundai is not honoring the good faith engine replacement.
The engine was making a knocking sound and the check engine light came on. I did not have the time to get it to a mechanic (approx 2 days of driving with knocking) before the knocking stopped and the engine stopped. The car stalled out in the middle of the street and I was able to coast to a complete stop on the side of the road and push it to safely back home.
Catastrophic engine failure at 86,200 miles. Engine making chugging and ticking sound and metal flakes in oil. Normal oils changes at Hyundai dealers every 5-6k miles (or 6 months). Hyundai wouldn-??t cover because 2nd owner (should have covered up 100k power train.
Engine failure - Engine had failure while highway driving (approx 60mph). Complete loss of power in roadway. Mechanic diagnosis indicated piston rod had disconnected and caused hole in engine block.
A knocking noise from the engine that increases in frequency as the engine rpm increases. Reduced power and/or hesitation and vibration. Illumination of the -??check engine-?? light in the instrument cluster. Illumination of the -??engine oil pressure-?? warning lamp. My car will drive up to maybe 37mph and then the engine will seize up and go into safety mode and it becomes inoperable. THIS is a death trap if we suddenly stall out on the highway or at a higher rate of speed!!!! The dealership is basically saying oh well, it is out of warranty. I just bought this car from Banister Nissan on 6/5/2023. Less than 60 days ago.
While driving on freeway there was a clicking sound coming from the engine area but no other strange sounds or sensations, no warning lights or changes in the dash gauges. Finished 30 mile trip back home. Next morning when starting the car the same noise was happening so we checked oil. Oil reservoir was empty so added 4 quarts and let it sit for awhile then idle before leaving. The clicking noise seemed be random, sometimes louder and faster and sometimes not clicking at all. Approximately 15-20 miles down the freeway (about 60 mph) the RPMs spiked so I moved to slow lane and braked. At this time a large commotion from the engine that shook the car with large amount of smoke coming from behind the car and an oil trail. Car was towed to mechanic where engine failure/hole in engine was diagnosed. Waiting for appointment now at dealership. Fortunately never lost control of the vehicle.
At ~126k miles, my 3.3L Santa Fe started knocking and then stopped running. There were no warning lights whatsoever. Regular service records are available to show oil changes/maintenance and all repairs done at the dealership. Mechanic says the engine is toast. Hyundai dealership told me no need to even bring it in bc it will not be covered.
The engine failed in our 2017 Hyundai Santa Fe earlier this year (March). They replaced our engine after finding out it was part of the rod bearing engine failure recall. The check engine light came back on as soon as we got it back (April) and the car has not worked properly since. Shaking badly, it also died after I started it. After them telling us for two months, they were too busy for us to bring it back to them. We finally brought it back this week and dropped it off for them to fix anyway (July). The Hyundai repair people told us the problem is not covered under the warranty (vcm motor on the side of the intake) and not related to the engine recall even though the problem happened immediately after they rebuilt the engine and now we must pay $1000 out of pocket.
A D V E R T I S E M E N T S
- Sulphur Springs, AR, USA