There was a snow/sleet storm this past Friday and I didn't bother to even go outside, let alone try to leave the house. Trying to leave this morning, after using the auto-start option once and running the car an additional almost 15 minutes - with the defrost on full blast to break up/loosen the sheet of ice on my windshield, I went to leave my house - with my infant in the backseat - and noticed that almost the whole low-to-mid windshield was cracked. Obviously ruining my plans, I called Hyundai customer service and they told me I had to call roadside assistance. All of this back and forth and then I requested a tow, as I wasn't going to drive 45 minutes to the dealership with my child in the back, I was able to take my vehicle in after my husband got home - since they told me it needed to be inspected. I drove all the way out there and they told me that it's not covered and to call my insurance. For ICE shattering my windshield, I have to pay more out-of-pocket? I've had 6 GM vehicles and lived in a much colder climate and NEVER had an issue. This is my 2nd foreign make vehicle (the 1st was a Honda Civic and that car required a windshield and driver side window) and the 2nd time I need a new windshield. Seems that these foreign make vehicles want to charge an arm and leg for junk, especially on windshields, which are pretty crucial components of a vehicle, and contribute to one's safety, as well as determining if one is going to be written a ticket for it. I'm done with them and will not buy another one of their vehicles.
A D V E R T I S E M E N T S
There was a snow/sleet storm this past Friday and I didn't bother to even go outside, let alone try to leave the house. Trying to leave this morning, after using the auto-start option once and running the car an additional almost 15 minutes - with the defrost on full blast to break up/loosen the sheet of ice on my windshield, I went to leave my house - with my infant in the backseat - and noticed that almost the whole low-to-mid windshield was cracked. Obviously ruining my plans, I called Hyundai customer service and they told me I had to call roadside assistance. All of this back and forth and then I requested a tow, as I wasn't going to drive 45 minutes to the dealership with my child in the back, I was able to take my vehicle in after my husband got home - since they told me it needed to be inspected. I drove all the way out there and they told me that it's not covered and to call my insurance. For ICE shattering my windshield, I have to pay more out-of-pocket? I've had 6 GM vehicles and lived in a much colder climate and NEVER had an issue. This is my 2nd foreign make vehicle (the 1st was a Honda Civic and that car required a windshield and driver side window) and the 2nd time I need a new windshield. Seems that these foreign make vehicles want to charge an arm and leg for junk, especially on windshields, which are pretty crucial components of a vehicle, and contribute to one's safety, as well as determining if one is going to be written a ticket for it. I'm done with them and will not buy another one of their vehicles.
- Monica A., Raleigh, NC, US